Coreene Console Table, Large

Orders may be placed online 24-hours a day by sending an email to Support@SagHarborDecor.com. Please do not include your credit card information in any email. A Sag Harbor Decor representative will contact you via phone during our regular business hours for processing.

We’re proud to provide FREE shipping on most of our items shipped within the contiguous United States. For items shipped outside of the contiguous United States, additional freight costs and handling fees will apply, in which case we will use our preferred carriers to guarantee the least possible costs to you. So there’s no confusion, you will always be able to review your shipping costs during the checkout. If we’re unable to ship to your location, we’ll contact you by phone or email to make the necessary adjustments to your order. Estimated shipping dates are provided on product pages, and we’ll provide them during the checkout process as well. To view any changes to your estimated delivery time, login into your Sag Harbor Decor account and go to My Orders listed under the My Account section.

Standard Ground Shipping: Small Parcel FedEx and UPS ItemsBased on the size and weight of your product, we’ll determine how it should be shipped. For small parcel items, we ship through FedEx or UPS. Most items shipped through FedEx or UPS are shipped without a signature required. To require a signature, please leave us a note in the comment field in your order and we’ll do our best to accommodate you.

Freight Delivery: Large or Oversized ItemsFor shipping large furniture and furnishings, we use a freight carrier service. Freight deliveries are made Monday through Friday anytime between 8am and 5pm in the delivery time zone. For residential deliveries, on the day of your delivery you will be contacted by the freight carrier to set up a delivery appointment. Standard freight shipments are delivered curbside. All freight deliveries require a signature, and customers are responsible for inspecting their packages for visible damage before signing. If your item(s) have any visible damage, the damage must be noted with the freight carrier on the delivery receipt. Please inspect the boxes carefully and note any visible damage on the delivery receipt as this will significantly expedited the claim process. Please refer to our Damaged Items section for more details.

Estimated Shipping Dates At the time the order is placed, an email with order confirmation is sent, which includes approximate lead time for the order. Please be aware, shipping dates are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original date that was communicated during order confirmation. After you receive the updated ship date, you will have 24 hours to make changes/cancellations to your order via link our contact us link or by e-mail at Support@SagHarborDecor.Com.

If the order is not cancelled, we will proceed with production of the order.

Damaged Items If you receive a damaged product, you will have the option to refuse delivery and document specific damages to the product on the delivery receipt. Notify us at Support@SagHarborDecor.Com with the details of the damage so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 48 hours after delivery for customers to send us a claim with supporting documentation and photos. We’ll review and approve the claim within 7 days. If the claim is approved, we’ll send you free replacement parts for the damaged goods at no additional cost to you. Cancellation Cancellations must be submitted via our Contact Us page within 24 hours of the order being placed. If the order is cancelled after 24 hours, we will make our best efforts to cancel the order and will respond to your cancellation request via email. If you purchased an item that is subject to restocking fees and the order has already been placed in production or shipped, a restocking fee will apply.

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Sag Harbor Decor: Returns & Damages Policy

1. Lost or Stolen Packages

Before contacting support@sagharbordecor.com to open an investigation for a missing package, please follow these steps :

Verify Delivery Destination : Confirm the destination address in the tracking information . If it differs from your Shipping Address, check your shipping confirmation; the shipment may have been delivered to a fulfillment center for delivery scheduling .

Check for Notices : Look for attempted delivery notices on your door, or check your email, text messages, and voicemail .

Search the Property : Look around your property in case the package was placed in a hidden or secure location .

Check with Others : Verify with neighbors, roommates, property managers, or front office staff who may have accepted it on your behalf .

Important Notes on Claims:

Signatures : Investigations cannot be opened for packages that have already been signed for . All freight shipments require a signature; if you waive this, your right to a claim is forfeited without exception .

Liability : Sag Harbor Decor will assist in tracing claims with carriers . However, liability is not accepted for packages that have been signed for or have photographic proof of delivery to the specified address .

2. Damages, Defects & Incorrect Items

We strive for perfect fulfillment, but we will address any items not up to standard .

Inspection : Inspect your shipment for accuracy, damages, and defects immediately upon delivery .

Reporting Window : Any irregularities must be noted on the delivery receipt (when applicable) and reported to Sag Harbor Decor within 7 days .

Freight/LTL Deliveries : If there is obvious damage to the packaging or items, note it on the delivery paperwork and contact Customer Care within 7 days . Documentation should be made before the delivery team departs whenever possible .

Refusing Delivery : If you refuse a delivery due to damage, take clear photos before the delivery team leaves . Refusing a shipment prior to inspection may result in re-delivery or return fees .

Resolution Process: Our team follows a specific order for resolutions: securing a discount, scheduling a repair, providing replacement parts, or arranging a full replacement .

3. Returns & Original Packaging

Packaging Requirement : If you accept a shipment, you must retain all original packaging materials . Resolution options, including returns or refunds, may be unavailable if the original packaging is not on hand .

White Glove Service : During White Glove delivery, packaging may be removed . It is the customer's discretion to request and retain it . If you are contemplating a return, you must keep the packaging; if it is not preserved, the item is no longer eligible for return .

Missing Packaging at Delivery : If the delivery team arrives without the necessary packaging materials, email support@sagharbordecor.com before they depart .

Refund Requests : Refunds must be initiated as a return and may incur shipping and handling fees .

4. Product Variations & Natural Materials

Slight variations are subject to industry-standard tolerances and are not treated as defects .

Natural Materials : Items made from wood, stone, or metal will have unique grain patterns, color tones, luster, or textures . Intentional distressing and inconsistencies are common .

Wood Characteristics : Solid hardwoods (like mango or reclaimed wood) may have knots, grain patterns, and small cracks or "checks" that do not affect structural integrity .

Environmental Shifts : Wood may expand or contract due to humidity, sunlight, or temperature, resulting in hairline cracks or slight shifts over time .

Visual Representation : Lighting in photography and differences in screen rendering can cause products to appear slightly different in person . We bear no responsibility for variations between actual color and screen representation .

Policy : All instances of product variation outlined above are treated as standard returns .

5. Wear, Tear & Care

General Aging : Deterioration over time—such as settling finishes, relaxing fabrics, or surface reactions to climate—is expected as part of general wear and tear .

Maintenance : Customers must follow proper care guidelines found on item tags or brochures . We recommend using coasters, placemats, and covering outdoor furniture .

Exclusions : We cannot repair, replace, or credit items subjected to improper care, accidents, abuse, or misuse .

6. Measurements & Warranties

Fitment : Please measure your delivery path (doors, elevators, stairwells) and the final placement area . If delivery is refused because the item does not fit, it is treated as a return with all applicable fees .

Warranties : Sag Harbor Decor does not offer express or implied warranties . Some products may carry a limited manufacturer’s warranty; contact Customer Care to check eligibility .

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