Cooper Square Coffee Table

Local Delivery Information

We offer white glove delivery nationwide. Delivery Charges are based on distance and the number of trips required. • Our delivery team consists of experienced delivery specialists • We are fully insured • We are very familiar with co-op and condo management operating procedures. • We can satisfy the insurance documentation requirements very quickly via email or fax. • We strive to achieve the delivery within a projected 4-hour delivery window, provided ahead of time • Pick-up is available from our warehouse and showroom. Please make an appointment if you would like to pick an item up Delivery options beyond the range of our local trucks

• Threshold (curbside) A freight truck which specializes in furniture delivery will bring your items to the threshold of your home. It would be your responsibility to bring the piece inside and to assemble (if required). Please add 3-6 weeks to our standard lead times for Threshold Delivery. • White Glove Delivery: An experienced home delivery team will bring your items into your home, place them in the room of your choice, and assemble them completely. They will remove any packaging or garbage as well. There may be additional charges for multi flight walk ups, limited access locations, or other unforeseen challenges. Please contact us for a delivery quote if you believe your order may fall into this category. Please add 3-6 weeks to our standard lead times for White Glove Delivery. We currently offer our standard delivery options in only the contiguous United States. We do not currently ship to Alaska, Hawaii, or overseas, but you may contact us for freight forwarding recommendations.

For American Leather Sleepers - if you have a tight space, doorway, hallway or stairway, This sleeper sofa has been designed to be taken apart and reassembled. There will be an additional fee to perform this service for you. It is the customer's responsibility to measure their pathway to a successful delivery and contact us for a Disassembly and Reassembly quotation. Please contact us or call us at 201-330-1212 to discuss your delivery needs and we will be happy to assist you.

For a more detailed quote, to schedule delivery or check the status of your order, contact us at 201.330.1212 or e-mail us at help@urbannatural.com. We promise a prompt response.

Storage & Delayed Deliveries

As a courtesy, we will hold items for 30 days from the notification of completion. After 30 days real storage fees will be assessed by our warehouse provider, which will then be passed on to you. Storage fees can range from approximately $5 to $20 per day, depending on the item and size of the order. Contact us for storage charge details.

If a delivery date and time is cancelled less than 24 hours prior to the confirmed time, you will be invoiced for the actual, non-discounted delivery charge. This charge can range from $250 to $900.

Delinquent balances may be referred to a collection agent for settlement and will be subject to a 20% collection fee. Buyer agrees to assume all legal costs incurred in collection of such balances

A Note about Lead Times

All our furniture is handmade just for you by expert craftsmen. That being said -- good things take time. Typical lead times are about 10-12 weeks from most workshops, and white glove delivery can add between 2-6 weeks to the lead time, depending on the distance the pieces are traveling. Lead times are estimates only. We quote lead times to the best of our ability, but a number of unforeseen issues can delay orders. Lead times are not guaranteed. Shipping times are not included in estimated standard lead times.

******Important Please Read******* Receiving & Inspecting Your White Glove or Curbside Delivery

On the day you receive your furniture, it is important to remember to take the time to inspect your delivery carefully. You are responsible for properly describing any and all damages on the shipper's waybill or delivery receipt. If you don't note the damage, it gives us very limited recourse to assist you afterwards. Our shippers go to great lengths to avoid damage, but it's possible it can occur. Please review the following guidelines to inspect your furniture while the shipper is present:

-Whether your order has been specified for white glove delivery or curbside delivery, it is important to open all packaging and inspect every piece before signing the waybill/delivery receipt and the delivery team leaves your home.

-If your furniture has been boxed, inspect the boxes for damage. If the boxes show any evidence of damage or heavy wear, note this on all copies of the shipper’s waybill/delivery receipt. A damaged box could be a sign of hidden damage.

-If the delivery driver refuses to wait while you inspect the furniture, note on the waybill/delivery receipt, “driver refused to wait for inspection of contents. Final inspection for damage will be made when packages are opened.”

-Document any issues or damage (no matter how minor) in detail on the shipper’s waybill and ask the delivery driver to co-sign the waybill/receipt.

-Minor damage like a scratch or even replacement of a door or drawer, is best handled through repairs which can easily be done at your home or performed by furniture medics on behalf of the shipper.

-If the damage is substantial, refuse the item and have the shipper return it to the sender for repair or replacement

-If your shipment is missing any pieces call us immediately at 201-330-212 and have the driver note the shortage on the waybill. Advise us of any missing pieces and we will trace the shipment. If the missing items cannot be located within a reasonable time, the missing items will be re-ordered.

-If your shipment is missing any hardware call us immediately and have the driver note the missing hardware on the waybill. Hardware can be sent directly to your home.

***Not sure what to do?***

-If you need assistance with damage at the time of delivery, call us at 201-330-1212.

-Email us digital photos of any damage so that we can best determine how to resolve for you. Email photos to help@urbannatural.com

-If you do not inspect your furniture on arrival and do not note any damage on the delivery receipt/waybill, we do not have recourse to assist you with repair or replacement. Please take the time to document any issues.

-If you sign the delivery slip without any written comments you are indicating that your delivery arrived in perfect condition

Contact - Urban Natural Home - Checkout

Final Sale Items: All Furniture, All Rugs & Rug Samples, Mattresses, Pillows & Bedding, Select Home Decor.

Returnable Items: Select In-Stock Home Accents can be returned for store credit only within 14 days of purchase. The customer is responsible for return shipping. If an item can be returned, the product page will state “This item can be returned”.

•We are not responsible for variations in color between the computer monitor representation and the actual product. We highly encourage all customers to order swatches before making a purchase.

•Please note, our furniture is handmade from natural material -- variations in color, wood grain, fabric, leather, other materials are not considered defects.

•Please call 201-330-1212 or email hello@urbannatural.com for a return authorization. Returns and exchanges are subject to pick-up charges, and delivery fees are not refundable.

Cancellation Policy

Because of the nature of our products, made-to-order items cannot be cancelled without penalty after 48 hours from the time of purchase. If you need to cancel an order, please contact us at hello@urbannatural.com or 201-330-1212 to calculate cancellation fees. All cancellations resulting in refunds by credit card are subject to a minimum 5% processing fee.

Incorrect, Defective or Damaged Purchase

•If you have received an item that has been damaged during shipment, please contact Urban Natural Customer Care at (201) 330-1212 immediately.

•Be sure to inspect all packages for damage before signing for the package.

•If damage is visible, reject the shipment, be sure the driver notes the damage and contact Urban Natural at (201) 330-1212 as soon as possible. We will file a damage claim with the shipper, pick up the damaged item or ship a replacement or replacement parts as soon as possible.

•For damages concealed at the time of delivery, promptly take photos of the damaged item and the packaging it arrived in.

•If the item(s) sent was incorrect, or defective, please contact Urban Natural at (201) 330-1212 or email help@urbannatural.com immediately. Please do not send back these items prior to contacting us.

•Photos are often required and always suggested so that a claim may be made with the shipping company.

•Please note, our furniture is handmade -- variations in color, wood grain, fabric, material or finish are not considered defects.

Important Please Read

On the day you receive your furniture, it is important to remember to take the time to inspect your delivery carefully. You are responsible for properly describing any and all damages on the shipper's waybill or delivery receipt. If you don't note the damage, it gives us very limited recourse to assist you afterwards. Our shippers go to great lengths to avoid damage, but it's possible it can occur. Please review the following guidelines to inspect your furniture while the shipper is present:

•If the delivery driver refuses to wait while you inspect the furniture, note on the waybill/delivery receipt, “driver refused to wait for inspection of contents. Final inspection for damage will be made when packages are opened.”

•Document any issues or damage (no matter how minor) in detail on the shipper’s waybill and ask the delivery driver to co-sign the waybill/receipt.

•Minor damage like a scratch or even replacement of a door or drawer, is best handled through repairs which can easily be done at your home or performed by furniture medics on behalf of the shipper.

•If the damage is substantial, refuse the item and have the shipper return it to the sender for repair or replacement

•If your shipment is missing any pieces call us immediately at 201-330-1212 and have the driver note the shortage on the waybill. Advise us of any missing pieces and we will trace the shipment. If the missing items cannot be located within a reasonable time, the missing items will be re-ordered.

•If your shipment is missing any hardware call us immediately and have the driver note the missing hardware on the waybill. Hardware can be sent directly to your home.

Contact - Urban Natural Home - Checkout