Cooling Dream Set

At Avora, we work hard to process and ship orders as quickly and reliably as possible.

Order Processing TimeOrders are typically processed within 1-2 business days after payment confirmation. During periods of high demand, promotions, and holidays, processing times may take up to 7-10 business days. Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

Shipping and Delivery TimeframesOnce an order has been processed and shipped, delivery times may vary based on the shipping method selected and the destination.

Estimated delivery times:Standard Shipping (US): 4-12 business days after shipmentStandard Shipping (International): 10-14 business days after shipmentPlease note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, customs processing, or peak shipping periods.

Free ShippingFree US shipping is included on all multi-bottle bundles.

Shipping Notifications and TrackingOnce your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24-48 hours to appear after shipment.

Shipping DelaysWhile we aim to meet estimated delivery timelines shown on our product pages, delays may occasionally occur. Avora is not responsible for delays caused by carriers, customs, incorrect shipping information, or circumstances beyond our control.

Subscription OrdersSubscription orders follow the same processing and shipping timelines as one-time purchases. Customers may manage, pause, or cancel subscriptions at any time through their customer portal or by emailing [Contact@getavora.shop](mailto:Contact@getavora.shop).

Address AccuracyCustomers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses may require additional processing time and shipping fees.

Questions and SupportIf you have questions about your shipment, please contact our customer support team at [Contact@getavora.shop](mailto:Contact@getavora.shop) and we'll be happy to assist.

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90-Day Money-Back GuaranteeAt Avora, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 90-Day Money-Back Guarantee under the terms outlined below.

Eligibility for RefundsTo be eligible for a refund, all of the following conditions must be met:

* Refund requests must be submitted within 90 days of the delivery date.* Requests made after 90 days from delivery are not eligible and will not be approved.* Shipping and handling fees are non-refundable.* To request a refund, you must email [Contact@getavora.shop](mailto:Contact@getavora.shop) within 90 days of receiving your order.

Refund eligibility is strictly limited to the 90-day window from the confirmed delivery date.

How to Request a RefundSimply follow these steps:

1. Let us know by emailing [Contact@getavora.shop](mailto:Contact@getavora.shop) that you'd like a refund, and which item you'd like to return. Please include your full name and order number for faster processing.2. Our support team will respond within 24-48 hours with instructions on next steps.3. Refunds are processed within approximately 15 business days after approval, but we do not guarantee that refunds will be processed within this time period.4. Refunds will be issued to the same credit card or method of payment that was used to make the original purchase. Once a return is processed, it may take up to 10 business days for the return to be posted to your account, depending on your financial institution.

Non-Eligible RefundsThe following are not eligible for refunds under any circumstances:

* Refund requests submitted outside of the 90-day guarantee period.* Subscription renewals or recurring charges processed after the 90-day window.* Orders that have already been processed or fulfilled once the 90-day period has passed.* Requests made outside the stated policy terms.

No exceptions are made beyond the 90-day money-back guarantee.

To prevent abuse of this policy, we reserve the right to refuse a refund request from any customer who has exhibited a pattern of repetitive refunds. We define a "pattern of repetitive refunds" as requesting more than two refunds within a 12-month period.

SubscriptionsIf your order includes a subscription, it is the customer's responsibility to manage or cancel the subscription within the 90-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds. Customers are responsible for managing, modifying, or canceling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund.

Damaged or Defective ItemsIf you receive a damaged or defective product, please contact us immediately at [Contact@getavora.shop](mailto:Contact@getavora.shop). We will arrange for a replacement or full refund at no additional cost to you. We may request photos of the damaged product for verification purposes.

Agreement to PolicyBy completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

Contact Customer SupportIf you have questions regarding refund eligibility, please contact our Customer Support team within the 90-day window at [Contact@getavora.shop](mailto:Contact@getavora.shop) so we can assist you accordingly.

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