CoolCloud™ Comforter

We are glad to bring our customers great value and service. We aim to deliver to you wherever you are, however, some products might not be available for shipping to your country. In this case we will make it clear in the product description. Please note due to our large inventory we have multiple warehouse holdings and therefore orders will arrive individually🚛 Delivery Times & Tracking Info

We offer worldwide shipping on all orders, no matter where you are.

Here’s when you can expect your delivery:

UK & Ireland: 7-10 working days

USA, Canada, Australia & New-Zealand: 10–12 working days

Rest of the World: 10–14 working days

You’ll receive a tracking link by email shortly after your order is placed.

Still unsure? Feel free to reach out to our friendly team at hello@theneatlook.com, we’re happy to help. Once your order is placed, we process the payment within 24 hours and your order is fulfilled within 2-3 days. An order confirmation email will be sent to you when placing an order and a shipping confirmation email will be sent when your order has been dispatched (please check your spam folder too). Please allow 2-3 business days processing time. Items may be shipped in separate packages with no additional shipping charges. In most cases, tracking will be available, sometimes shipping takes longer than expected due to unforeseen circumstances or holiday periods. We thank you for your patience in these situations. Please feel free to contact us at hello@theneatlook.com for further queries

Contact - The Neat Look - Checkout

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.You can return a product for up to 30 days from the date you purchased it.Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

To start a return please fill in the form here: https://theneatlook.com/a/returns

Please use the label provided by us, in which case postage costs are covered. Should you decide to return via another carrier the postage costs will not be covered by us.

For any further questions you can contact us at info@theneatlook.com or +44 7759 203 951

EXCHANGES

Unfortunately, we are not able to accept exchanges by mail. To exchange an item please return it first and purchase another item.

Damages and issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact - The Neat Look - Checkout