Convertible Sofa Bed | King

Shipping CarrierAll orders are shipped via FedEx. We have partnered with FedEx to ensure fast, secure, and reliable delivery across the continental United States.

Order Processing Time

Processing Time: Orders are processed within up to 3 business days after payment has been received and confirmed.

Business Days: Our business days are Monday through Friday, excluding U.S. public holidays.

Order Confirmation: You will receive an email confirmation once your order is successfully placed. A subsequent email containing tracking information will be sent once your order has been dispatched.

Shipping Time

Estimated Delivery Time: Delivery times depend on FedEx’s schedule to your location. Estimated shipping times will be displayed at checkout.

Delivery Estimates: Delivery times are estimates starting from the date of dispatch, not the order date.

Factors Affecting Delivery: Please note that delivery may be delayed due to unforeseen factors such as severe weather, FedEx operational issues, or other logistical challenges beyond our control.

Shipping Rates and Fees

Shipping Charges: Shipping costs are calculated based on the package’s weight, dimensions, and destination. Total shipping fees will be displayed during checkout.

Customs, Duties, and Taxes: Currently, we only ship within the United States; therefore, import taxes or customs duties are not applicable.

Tracking Your Order

Tracking Information: Once your order has been shipped, you will receive an email with your FedEx tracking number.

Tracking Updates: You can track your shipment on the FedEx website. Please allow up to 24 hours for tracking information to become active.

Delivery Attempts

Signature Requirement: FedEx may require a signature upon delivery. Please ensure that someone is available at the delivery address to receive the package.

Missed Delivery: If you are unavailable, FedEx may leave a notice with instructions for rescheduling delivery or collecting the package from a local facility.

Undeliverable Packages: Packages that cannot be delivered due to incorrect address information or refusal to accept the shipment may be returned to us. Additional shipping charges may apply for reshipment.

Address Accuracy

Correct Information: Please ensure all shipping information is accurate at the time of order. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Address Changes: Once an order has been processed, we may not be able to update the shipping address. Contact us immediately if adjustments are needed.

Shipping Restrictions

P.O. Boxes: FedEx does not deliver to P.O. Boxes. Please provide a physical street address.

Delivery Area: We ship only within the continental United States. Certain remote or hard-to-reach locations may have limited delivery options. For delivery confirmation to your address, please contact our customer service.

Delays and Unforeseen Events

Force Majeure: We are not liable for delays caused by events beyond our control, including natural disasters, strikes, or FedEx transportation issues.

Lost or Damaged Packages

Lost Packages: If your package is lost in transit, please contact us at sales@trroec.com . We will work with FedEx to investigate and resolve the issue.

Damaged Packages: If your order arrives damaged, retain all packaging materials and contact us immediately with photos and a description of the damage.

Customer Support

Email: sales@trroec.com

Customer Service Hours: 9 am - 5 pm (ET), Monday to Friday

Additional Information

Order Cancellation: Orders can be canceled within 24 hours of placement. After this period, cancellation may not be possible.

Multiple Shipments: Orders containing multiple items may be shipped separately to expedite delivery.

Shipping Insurance: All shipments are insured against loss or damage during transit at no additional cost to the customer.

Note: For any questions regarding delivery to remote areas or specific locations within the U.S., please contact sales@trroec.com before placing your order to confirm shipping availability.

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90-Day Return and Exchange Window

You have up to 90 days from the date of purchase to return or exchange your product.

Eligibility

1. Quality Issues

If the product has any defects or quality issues, you can return or exchange it for free, regardless of whether the packaging has been opened.

This includes issues such as manufacturing defects, damage during shipping, or missing parts.

2. Non-Quality Issues

Unopened Packaging: If the item is returned in its original, unopened packaging, we will cover all return shipping costs.

Opened Packaging: If the item has been opened, a 20% restocking fee will apply.

3. Lost or Undelivered Shipments

If your shipment is lost, delayed, or not delivered due to shipping issues, we will resend your product at no additional cost.

Customers should contact us promptly so we can arrange replacement shipping.

Return and Exchange Process

Contact Us

Email us at sales@trroec.com with your order number, reason for return, and any photos if applicable.

Customer Service Hours: 9 am - 5 pm (PST), Monday to Friday.

Return Authorization (RMA)

You will receive a Return Merchandise Authorization (RMA) number along with detailed instructions on how to return the item.

Returns without an RMA may not be accepted.

Shipping the Product

Send your product to our return warehouse:

Return Warehouse Address:2539 E Philadelphia St, Ontario, CA

For quality issues or lost shipments caused by us, we cover shipping costs.

For non-quality issues, shipping costs are covered as per the rules above.

Inspection and Approval

Once we receive the item, our team will inspect it and confirm approval for return or exchange.

For approved returns, refunds will be processed within 7 business days to the original payment method.

Refunds

Refunds include the price paid for the product.

Original shipping costs are non-refundable.

For opened non-quality returns, the refund will be reduced by the 20% restocking fee.

Partial refunds may apply for damaged or incomplete items not related to our error.

Exchanges

Defective or Damaged Products: Will be replaced at no cost.

Exchange for a Different Product: Notify us of the desired replacement item. Price differences may apply.

Replacement shipping is covered by us for quality issues.

Additional Notes

Orders can be canceled within 24 hours of placement.

If your order contains multiple items, they may be shipped separately to expedite delivery.

All shipments are insured against loss or damage during transit at no additional cost to you.

By placing an order, you agree to this Return and Exchange Policy.

Ensure all necessary documentation is filled out correctly to avoid delays in processing returns.

Customer Support

Email: sales@trroec.com

Customer Service Hours: 9 am - 5 pm (PST), Monday to Friday

Our team is available to assist with returns, exchanges, refunds, or any shipping issues

Contact - Trroec - Checkout