Convert Harness

Last Updated: December 1, 2025

We aim to deliver your orders safely, efficiently, and on time.

1. Shipping Coverage

We ship nationwide across the Philippines through accredited couriers.

2. Processing Time

Orders are processed within:

2-3 business days for Metro Manila

5-10 business days for provincial orders

Processing excludes weekends and holidays.

3. Estimated Delivery Times

Metro Manila: 1–3 business days

Luzon: 3–5 business days

Visayas: 5–7 business days

Mindanao: 7–10 business days

Delays may occur due to weather, peak seasons, or courier limitations.

4. Shipping Fees

Shipping fee is automatically calculated at checkout, unless otherwise stated during promotions.

5. Tracking

A tracking number will be provided once your order has shipped.

6. Failed Delivery / Returned Packages

If a package is returned due to:

•Incorrect/incomplete address

•Unreachable contact number

•Refusal to receive

The customer must shoulder reshipment costs.

7. Loss or Damage During Transit

Risk transfers to customer upon receipt. For lost or damaged shipments, we assist in filing claims with the courier.

Contact - EzyDog - Philippines - Checkout

(Compliant with RA 7394 – Consumer Act of the Philippines)

Last Updated: December 1, 2025

At EzyDog Philippines, we want you and your pets to be delighted with every purchase. If something isn’t right, we are here to help.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

•You received the wrong item

•The item arrived damaged or defective

•The item is incomplete

•The size does not fit your pet (for collars, harnesses, etc.)

Requests must be made within 7 days of receiving your order. We require:

•Proof of purchase

•Photos or videos of the item (for quality review)

2. Conditions for Return

Returned items must be:

•Unused and unworn

•In original packaging

•Complete with tags, labels, and accessories

•Clean and free from pet fur, odors, or damage

Items that do NOT qualify:

•Sale or clearance items

•Used pet products for hygiene reasons

•Chew toys that have been opened unless defective

•Litter items once packaging is opened

3. Defective or Damaged Items

If the defect is confirmed, we will offer:

•Replacement of the same item

•Exchange for another item of equal value

•Store credit

•Refund (if applicable)

4. Refund Method

Refunds (if approved) will be issued via:

•Original payment method

•Bank transfer

•Digital wallet

Processing time: 5–10 business days

5. Exchange for Size

We allow one-time size exchange provided the item is unused and in resalable condition.

Shipping costs:

•Customer shoulders shipping TO us

•We shoulder shipping BACK to the customer (one-time only)

6. How to Request a Return/Exchange

Please contact us at: ezydog.philippines@yahoo.com

Provide:

•Full Name

•Order Number

•Item/s for return

•Reason

•Photos/videos

Our team will respond within 24–48 hours.

Contact - EzyDog - Philippines - Checkout