Congested Skin Routine

Shipping within the United States

The Outset offers Free Ground Shipping on orders $40+. We ship to locations in the United States, U.S. Territories, P.O. Boxes, and APO/FPO Addresses. Orders being sent to P.O. Boxes, APO/FPO addresses, Alaska, or Hawaii must be shipped via the United States Postal Service ground shipping and cannot be shipped via express shipping. Express shipping is $15.

Shipping outside of the United States

The Outset ships to Australia, Europe (excluding Ukraine and Turkey), North America, South America (excluding Chile) and The United Kingdom. Standard shipping time is 8-13 business days. Orders outside of the United States cannot be shipped via express shipping. All shipping, duties & taxes are reflected at checkout and you will not be charged additional fees upon delivery.

For subscription orders placed outside of the United States, you will be charged the applicable shipping, duties and taxes with each order.

*If you order to Argentina or Brazil, your tax ID may be required upon package arrival

For questions, please reach out to help@theoutset.com

At The Outset, we are committed to making products that are proven to work and we want you to be completely satisfied with your purchase. If you are not totally satisfied with your purchase, please begin the return process here .

We are only able to assist with orders placed on TheOutset.com . We do not accept returns from APO/FPO addresses.

Return Policy

We happily offer free returns on purchases from TheOutset.com within 30 days of the shipment date.

Damages and issues

•Please inspect your order upon receipt and contact us immediately at help @theoutset.com if the item is defective, damaged, or if you received the wrong item so we can assist you.

Exceptions / non-returnable items

•Unfortunately, we cannot accept returns on sale items, items marked as final sale or gift cards.

Exchanges & Refunds

•Please go here if you'd like to make an exchange or inquire about a refund and we'll be happy to help you.

*Only valid in the United States. We do not accept returns from outside of the United States.

For all other questions reach out to

help @theoutset.com