Compression Sleeves

Thank you for choosing Hit Hoops for your shopping needs. We want to ensure that your ordering experience is as smooth and transparent as possible. Please take a moment to review our shipping policy to understand how we handle the delivery of your products.

1. Delivery Timeframe: We are committed to ensuring the timely delivery of your orders at Hit Hoops, and our standard delivery timeframe extends up to 30 days from the fulfillment date. Please be aware that this timeframe may vary depending on factors like product availability, shipping destination, and unforeseen circumstances. While we strive to meet or surpass the estimated delivery window, we request your patience in the case of unforeseen delays. Additionally, a processing period of 1-5 business days is necessary to efficiently fulfill and dispatch your order.

2. Partial Shipments: In some cases, your order may be shipped separately if it contains items that are sourced from different suppliers or distribution centers. This is done to ensure that you receive your products as quickly as possible, and each shipment will be clearly communicated to you.

3. Accurate Shipping Details: To guarantee the successful delivery of your orders, it is crucial that you provide accurate and complete shipping information during the checkout process. This includes your full name, shipping address, contact number, and any other relevant details. Inaccurate or incomplete information may lead to delays or non-delivery, for which we cannot be held responsible. We do not offer refunds for inaccurate, incomplete or partial shipping information.

4. Shipping Delays: While we strive to meet our delivery estimates, there may be instances of unexpected delays due to factors beyond our control, such as weather conditions, customs clearance, or carrier issues. In such cases, we will do our best to keep you informed about any delays and provide assistance in resolving any issues that may arise.

5. Contact Us: If you have any questions or concerns about your order, our shipping policy, or anything else related to your shopping experience with us, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

Hit Hoops

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We value your satisfaction as a customer and aim to provide a fantastic shopping experience. Please review our refund policy carefully, as it outlines the process for returning and receiving refunds for our goods.

***PLEASE CHOOSE YOUR ITEMS CAREFULLY.***

***WE DO NOT PROVIDE REFUNDS, CREDITS OR EXCHANGES IF YOU CHANGE YOUR MIND, IF YOU SELECT THE WRONG ITEM AT CHECKOUT, OR IF YOU PROVIDE THE WRONG SHIPPING DETAILS.***

Eligibility for Refunds: 1.1 You may be eligible for a refund under the following circumstances: a) The item you received is damaged, defective, or does not match the description provided. b) The item is missing parts or accessories that were supposed to be included. 1.2 To qualify for a refund, you must notify us of any issues with the received item(s) within 7 calendar days from the date of delivery.

Return Process: 2.1 To initiate a return, please contact our customer support team promptly. You can reach us via email, phone, or our online contact form. 2.2 Provide the necessary details, including your order number, a description of the issue, and any supporting evidence, such as photographs. 2.3 Our customer support team will guide you through the return process. 2.4 If a return is necessary, you may be required to ship the item back to a designated address, as specified by our customer support team. You are responsible for paying any return shipping costs to return the item to us where it has arrived to you damaged, defective or not as described.

Refund Process: 3.1 Once we receive the returned item, we will inspect it to verify the reported issue. 3.2 If the item is confirmed to be damaged, defective, or not as described, you will be eligible for a refund. 3.3 Refunds will be processed within a reasonable time frame using the original payment method used for the purchase. 3.4 Please note that replacement products are not offered as part of our refund policy. If you require a replacement, you will need to repurchase the product separately.

Timeframe for Returns: 4.1 The item(s) must be returned within 7 calendar days from the date of delivery, as specified in the eligibility criteria above. Failure to meet this timeframe may affect your eligibility for a refund.

•Items in Transit: 5.1 We cannot issue refunds for items that have already been dispatched and are currently in transit to your specified destination, even in the event of any unforeseen delays. Once your order has left our facility, it is on its way to you, and we cannot provide refunds.

•Delivery Refunds: 6.1 We are committed to delivering your orders promptly and accurately. However, we cannot offer refunds for orders that you claim have not been received if our comprehensive tracking information verifies that the order has indeed been successfully delivered. Our refund policy aligns with the information provided by our tracking and delivery records, and we will not process refunds for orders that do not reconcile with our information.

Please be aware that our inventory is managed by third-party suppliers. While we strive to work with reliable suppliers, there may be limitations on returns and refunds based on their policies. We will assist you to the best of our ability throughout the process to ensure a satisfactory resolution.

If you have any further questions or require assistance, please reach out to our customer support team.

Contact - Hit Hoops - Checkout