Compressible Packing Cubes

Where do you ship?

We offer free shipping on all £100+ orders in the United Kingdom. We are able to ship anywhere in the world. If you live outside of the United Kingdom, shipping costs will be automatically calculated at checkout.

How much does shipping cost?

We offer free standard shipping on all orders over £100 in the United Kingdom.

If you live elsewhere in the world, your shipping charges will also be calculated at checkout.

Expedited and express shipping costs will be calculated at checkout.

Do I need to pay duties?

If you live in the United Kingdom, you will not be charged import duties. You may be charged VAT. These will be calculated at checkout.

If you reside internationally, you may be charged additional duties and taxes. These are incurred at the customer’s expense.

When will I receive my order?

We offer free standard ground shipping on all orders over £100 and expedited shipping. Please remember that your order will take time to process before it ships. Even if you select expedited, your order will take a few days to be processed through our system:

Standard ground shipping:

•Delivery time: 3-4 business days

Expedited shipping:

•Delivery time: 2 business days

When will my pre-order ship?

If you ordered an item that has an estimated shipping date set in the future, you have pre-ordered that item. It will ship within 7-9 business days of the date indicated on the website at the time of purchase. You will receive order confirmation and shipping notification emails, as well as email updates should any other circumstances arise.

What if I need a suitcase for a rapidly-approaching trip?

We recommend purchasing an in-stock item and selecting express shipping! If you are concerned about whether your item will arrive in time, feel free to reach out to us on live chat or at aftercare@monos.com and we will give you as much information as possible.

If you have your heart set on an item that is currently only available for pre-order, we recommend pre-ordering that item well in advance of any travel you have upcoming. As part of our commitment to sustainability, we produce our stock in small quantities, which means we often sell out of items in between production seasons. We know this can be a sometimes frustrating side-effect of the transition toward more sustainable retail practices, and we’re here to help you in any way we can. If you have any further questions, feel free to reach out to us on live chat or at aftercare@monos.com for support.

Do you ship to P.O. Boxes?

Unfortunately, we cannot ship to P.O. Boxes or A.P.O addresses at this time. If you don’t have a residential address, please reach out to our team at hello@monos.com before placing your order, and we will do our best to assist you!

What is my order status?

We will email you at every step of the process, from purchase to post-delivery. You will receive an email confirmation of your order, a notification when your order is being prepared for shipping, a notification with tracking information when your order ships, and a check-in email after your purchase has been delivered to ensure you are happy with your Monos pieces. If you have any questions in the meantime, please feel free to contact us at aftercare@monos.com

How do I track my order?

You may track your order here .

Can I cancel my order?

Your purchase begins its journey to you as soon as you complete the checkout process. We unfortunately do not have a cancellation window. Once an order has begun processing, it cannot be altered.

If you wish to make changes to your order, please contact us via live chat or at aftercare@monos.com . Our team will do our best to accommodate your request.

What is our Package Protection Shipping Insurance?

With more goods being purchased directly by consumers than ever before, sometimes bad things happen to good packages. Unfortunately, couriers often waive responsibility for these mishaps, or have convoluted and inconvenient methods for retrieval or replacement.

We created the Package Protection Shipping Insurance to offer you the ability to add peace of mind to your shopping cart. If you choose to purchase the Shipping Insurance, then should the worst happen and your package be lost, damaged, or stolen in transit, we’ll replace your order immediately, no questions asked. This saves you the time and energy of opening up a case with third-party couriers.

What are the details of the 100-day trial?

We’ve quality-tested our luggage and we’re confident that your luggage will stand up to the toughest travel conditions (but if it doesn’t, we have a warranty for that). While we’re convinced that you’ll love your Monos luggage from day one, we know that when it comes to look and feel, the hands-on approach is hard to beat. That’s where you come in! Our 100-day trial gives you time to ensure that your new suitcase is the right travel companion for you. We think the best way to do this is to pack it with a similar weight to what you’ll be travelling with and testing the luggage in an indoor environment. Size isn’t right? A little too heavy? Colour isn’t exactly you? No problem! Just initiate a return within 100 days of receiving your luggage.

Please note that our 100-day trial is voided if your suitcase has been used in transit. Pack it up and roll it around your house to get a feel for it, but unfortunately, we cannot accept returns on suitcases that are in unsale-able condition.

The shipping cost of return will be deducted from your total refund, processed when your return arrives at our distribution center.

What is your return policy for all other items?

For bags, apparel, and accessories, you may initiate a return within 30 days of the delivery of your item. Items eligible for return must be in brand new, unused condition, with all original packaging intact. The shipping cost of your return will be deducted from your total refund, processed when your return arrives at our distribution center.

What is your exchange policy?

If you wish to exchange an item, you will need to initiate a return for your original purchase, and make a separate purchase for the item you wish to receive instead. If you have any questions, please contact aftercare@monos.com for assistance.

Warranty

Does your luggage have a warranty?

All Monos luggage purchased directly from us is backed by a lifetime warranty extended to the original owner of the item. Monos products purchased through authorized third-party retailers are also backed by our lifetime warranty.

The warranty covers:

•Cracks or breaks in the shell

•Wheels, handles, or telescoping handles that break off or are no longer usable

•Broken zippers

The warranty does not cover:

•Cosmetic Damage – scratches, dents, dings, scuffs, stains, colour changes, normal wear and tear (including inner fabric), technological obsolescence, or other non-functional changes in the appearance of the product that occur during normal handling and use of luggage by any party and which do not impair the functionality of the product as luggage.

•Replacement of any non-defective parts in the luggage.

•Damage determined by us to be due to intentional abuse, modification, tampering, and/or alteration beyond what could be considered normal handling and use.

In the event of a warranty claim:

If a part of your luggage is damaged, we will ship you a replacement part, with instructions for installation. Shipping and processing times may vary based on availability. We will ship you replacement luggage if defective components cannot be repaired or replaced. We cannot guarantee exact replacement of limited edition, discontinued, or out-of-stock items. We guarantee that the replacement luggage will be of equal or greater retail value to your original purchase. We make replacement decisions at our discretion and reserve the right to decline a warranty claim.

Does the Metro Collection have a warranty?

All Metro Collection items are backed by a 2-year warranty. The warranty only extends to the original owner of the item and is not transferable. This warranty extends to defective materials or components, but not to accidental damage or normal wear and tear.

Do your Compressible packing cubes have a warranty?

Our packing cubes are backed by a 1-year warranty. The warranty covers the repair or replacement of defective materials and components. It does not cover accidental damage or wear and tear.

Does the Kiyo UVC Water Bottle have a warranty?

All Kiyo UVC Water Bottles are backed by a 2-year warranty. The warranty covers the repair or replacement of defective materials and components. It does not cover accidental damage or normal wear and tear.

Does the CleanPod have a warranty?

Our CleanPod is backed by a 1-year warranty. Should the device break or malfunction during this time, we will be happy to send you a replacement. Please note that the warranty only extends to the original owner of the device and is not transferable.

What the warranty covers:

•Cracks or breaks in the shell exposing the internal workings of the device

•UVC and UVA lights

•Defective USB charger

What the warranty does not cover:

•Accessories included with the device – including the USB charger