Command by Kidco Stairway Gate Installation Kit

*The $4.99 Shipping on orders over $69 up to 20 pounds offer is valid on Economy Shipping only in the 48 contiguous states. Order total excludes taxes, shipping & handling charges, and processing fees. Orders over 20 pounds will incur a nominal fee for weight. Please note that due to carrier restrictions, some products shipping to the 48 contiguous states must be sent via Ground Shipping and are not available for Economy Shipping. Reduced shipping offer does not apply to over-sized products requiring Motor Freight delivery.

Promotional discounts that apply to the order total will be reflected at checkout. Some products will be excluded from discounts due to manufacturer guidelines, including select horse clothing, apparel, and wormers. All offers are while supplies last and may not be applied to any other promotional offers or discounts, applied to previous orders or to Business to Business orders. Due to market changes or circumstances beyond our control, all prices are subject to change without notice. We are not responsible for any typographical errors.

KV Supply

254 N Cedar St.

Suite 210

Hazleton PA 18201

United States

Customer service contact

https://www.kvsupply.com/policies/contact-information

Support@kvsupply.com

+18444936817

Our goal is to make your shopping experience hassle-free. We can help with your online order, tracking a package or any other information you need. Answers to many common questions can be found below.

Ordering Can I track my order online? How can I pay for my order? What methods of payment do you accept? Must I pay sales tax? How long will it take my order to arrive? What delivery area is covered by KVSupply.com? How can I review order details? What is a backorder? What items can be backordered? Did you receive my order? Can I change or cancel my order? Promotional Gift Card Program Details

Shipping & Delivery General Info What are the shipping options for my order? What is the free shipping policy? How is the shipping weight charge calculated for my order? What is an Oversize charge? What are the weight and size limits for shipping? What happens when I order a heavy or bulky item? Can I ship my order to Alaska or Hawaii? Can I ship my order to Canada? Can I ship my order internationally? Must I sign for my delivery? May I choose my shipping carrier? Who do I call if my merchandise arrives broken or damaged from the carrier? Is expedited shipping available on all products? Why does "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive? Are there any shipping restrictions based on delivery location? How are Vaccines shipped?

Return Policy How long will it take for me to receive a credit once I return an item? What is your return policy? Will I be reimbursed for my return shipping costs? How do I report a damaged or defective product? Can you replace my order? Are there any promotional exclusions? Who do I call if my merchandise arrives broken or damaged from the carrier?

Customer Service Center Speak directly with a Customer Service specialist

Email: Click here to contact us Phone: 1.800.423.8211 Customer Care Service Hours:

Mon - Fri: 8am - 6pm ET Sat/Sun: Closed Sales Center Hours Mon - Fri: 8am - 6pm ET Sat: 8:30am - 5pm ET

Frequently Asked Questions

Ordering

Can I track my order online? You may track your order by accessing your online account and viewing the order status and tracking information in the order history details. Once the order ships, a Shipping Confirmation e-mail is sent to you with the order details and tracking number. Economy shipping orders cannot be tracked.

How can I pay for my order? What methods of payment do you accept? We accept the following credit cards for online or phone purchases:

•American Express

•Discover

•MasterCard

•Visa

We also accept the following payment methods for online purchases only:

•PayPal

•Amazon Payments

•PayPal Credit

For phone orders we accept we also offer a Check by Phone payment option. Please note: Orders placed using the Check by Phone option may be delayed one business day due to processing time. Orders placed with credit cards will be processed immediately.

If you have any questions, please call Customer Service at: 1.844.493.6817

Must I pay sales tax? Orders shipping to PA, NY, OH, CT, WA, HI, IL, KY, MI, MN, MS, ND, NJ, VT, WI, NC, SC, SD, AR, GA, NE, WV, WY, DC, NM, KS, TN, TX will be charged sales tax and tax on shipping and handling.Orders shipping to MA, IN, MD, ME, NV, OK, CO, IA, LA, UT, RI, CA, ID, VA, AZ, AL, MO will be charged only for sales tax. We are not required to, and do not, collect sales or use tax in all states. However, under certain state laws purchases are not tax-exempt merely because they were made over the internet or because an internet reseller is not required to collect sales tax. We recommend you check your state's tax regulations for online purchases, as we are not responsible for individual state sales tax collection except as noted above. *Please also be aware that the Sales Tax you see before placing your Order is an Estimated Tax.

How long will it take my order to arrive? Delivery times are dependent upon product, inventory status and delivery method. Typically, orders will arrive to your home within 7-10 business days. Items shipping via common carrier can take up to three weeks to arrive. Exceptions are communicated on the product information page and in your shopping cart. In rare instances, when an in-stock item becomes unavailable after you have placed an order, you will be notified via e-mail.

What delivery area is covered by KVSupply.com? We gladly ship within the 50 United States, APO/FPO addresses (USPS Priority Mail only), Canada, Guam, PO Boxes, Puerto Rico and the Virgin Islands. Delivery option restrictions by location apply.

How can I review order details? Registered users can log into their account and view the order history and details of any online order.

What is a backorder? A product is labeled as backordered when it is out of stock. You may still order the item, and it will be shipped to you as soon as it becomes available. The estimated arrival date to the KVSupply.com distribution center is communicated on the product's information page and in the shopping cart. You will receive periodic emails regarding the backorder status.

What items can be backordered? Backorders are accepted on most items costing $15 or more.

Did you receive my order? When you order on KVSupply.com, an Order Confirmation email is sent to you within 24 hours.

Can I change or cancel my order? You may change or cancel your order if it hasn't been processed. Simply call Customer Service at 1.844.493.6817 .

Promotional Gift Cards Program Terms & Conditions We reserve the right to change the format, elements, and terms and conditions of the promotional gift card program at any time, without notice. Resale of a promotional gift card or use for unauthorized advertising, marketing, sweepstakes or other promotional purposes is strictly prohibited. You may not permit any other person to use the promotional gift card issued to you.Promotional gift cards will be issued within forty-eight (48) hours after the first item in your qualifying order is shipped. We issue promotional gift cards via email to the email address associated with the qualifying order. Your promotional gift card will be honored for merchandise purchased online at KVSupply.com and over the phone. Please note that promotional gift cards have an expiration date; refer to the terms and conditions of the promotional gift card email for the expiration date of the gift card (90 days after gift card issuance). After that date, the gift card will expire and we will not accept the gift card for payment. Invalid gift cards are not replaceable or returnable. Only one (1) promotional gift card may be applied to your order. The full amount of each purchase will be deducted from the funds held on the gift card, up to the total funds available on the gift card. Returned items will be refunded net of the gift card amount.Gift card promotions are designed to provide a benefit to our customers by allowing individual customers to purchase KVSupply.com merchandise for their own personal use at a discount. Therefore, promotional gift cards are not transferable and have no cash value. KVSupply.com reserves the right, in its sole discretion, to refuse to honor any gift card that is used in a manner inconsistent with these objectives, including without limitation any fraudulent use. If we suspect misuse of the gift card, it may be suspended or terminated. You agree to use the promotional gift card only for legitimate purchases of merchandise through KVSupply.com and not for the purpose of obtaining cash from KVSupply.com.

Shipping & Delivery

General Info Shipments are delivered Monday through Friday. We do offer Saturday delivery where available and at an additional charge. To place an order for Saturday delivery, get rates or location availability; please call customer service at 1.844.493.6817.

Delivery times may vary based on national Holidays, shipping location or method of shipping for certain items and could take up to 3 weeks for delivery. Item delivery times quoted are to metropolitan areas and shipments to remote locations may also take longer. Prices and terms are subject to change without notice.

Green ShippingIn our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

Items Ship Separately Please note that item(s) may ship separately from other locations and/or ship in separate boxes. For example, large heavy items will not ship with a light bulb. So if your purchasing items that are not friendly shipping together, you will receive the balances of your order in separate boxes.

What are the shipping options for my order?

Shipping Method

Est. Delivery Time

Economy*

7-10 Business Days

Ground

2-6 Business Days

3 Day Shipping

3 Business Days

2nd Day Air

2 Business Days

Next Day Air

1 Business Day

Priority Mail*

7-10 Business Days

*Please note Economy shipping may utilize USPS for final delivery.*Orders to APO/PPO, PO Box, Guam, Puerto Rico and the Virgin Islands ship Priority Mail.

What is the free shipping policy? Free Economy Shipping applies to select items at KVSupply.com as indicated on the product description page. Look for the “FREE SHIPPING!” on qualifying item product pages. Additional exclusions may apply for excessively heavy or large items and will be noted during checkout. Offer valid only for orders shipped within the contiguous 48 U.S. states. May not be valid with any other discount or offer. Terms and conditions of this offer are subject to change at the sole discretion of KVSupply.com.

How is the shipping weight charge calculated for my order? Shipping costs are calculated based on the total weight of items in your order and the shipping method selected. Total shipping charges will automatically display on the Checkout page before you submit your order for completion.

What is an Oversize charge? Products that are considered to be oversized due to the weight or dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider. An additional charge per oversized item will be added to the shipping charges due to the increase in cost by the shipping service provider for larger or heavier items.

What are the weight and size limits for shipping? There are no limits to the total weight of your shipment or the total number of packages in your shipment. We reserve the right to ship orders over 200 lbs. via motor freight. A member of our customer service team will contact you with a quote for accurate freight costs.

What happens when I order a heavy or bulky item? Certain products can only be delivered by truck. Online these products will be identified on the product page as “Shipping restrictions apply - Truck Only”. Your order will be processed, but placed on “HOLD” and a Customer Care representative will call you with an estimate of freight cost. Please allow additional time to process your order and scheduled delivery. Shipping service provider delivery dates may vary by region.

Can I ship my order to Alaska or Hawaii? Yes. A $29.95 fee will apply in addition to the shipping charges. Please note that shipping times to Alaska and Hawaii will take longer than what's noted in the chart above. Shipping charges to Alaska and Hawaii are a result of increased cost from the shipping service provider. Orders to Alaska and Hawaii must be shipped economy.

Can I ship my order to Canada? We make placing orders for delivery to Canada quick and easy! Select items marked with "Ships to Canada" messaging and process your order as you normally would. Any additional charges will be calculated in your Billing Summary Page. If you have any questions please email us or call us at 1.844.493.6817. Canadian Shipping & Sales Policies

Only items eligible for Canadian Shipping will be allowed to be shipped to a Canadian shipping address.

•You will receive alerts during your checkout process, if specific items are restricted from Canadian shipping.

•Please remove these restricted items in order to successfully complete your transaction.

Cost for Canadian Shipping

•Base Shipping Charge = $32.00 (includes Shipping, Customs Fees, and Duties.)

•Per Pound Charge= $0.75 per pound

If you have additional questions regarding Canadian Shipping, please contact Customer Service at 1.844.493.6817.

Can I ship my order internationally? KVSupply.com does not ship internationally at this time.

Must I sign for my delivery? Signature is required for Motor Freight; however, signature is not required for other shipping methods. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused and KVSupply.com must be notified immediately. You must save all shipping and merchandise packaging.

May I choose my shipping carrier? No. You may choose only the delivery method.

Is expedited shipping available on all products? Expedited shipping is only available on those products that can be air shipped in accordance with shipping service provider requirements. Products exceeding weight or girth limits and products falling under the hazardous materials (hazmat) guidelines for dangerous materials cannot be expedited. These products are duly noted on the product information page.

Why does "Next Day", "2nd Day" or "3 Day Shipping" deliveries sometimes take longer than that to arrive? Next Day, 2nd Day Air and 3 Day Shipping orders placed after noon Eastern Time will not be shipped until the following business day. Next day air packages arrive by end of day on the first full business day after shipment, 2nd Day Air packages arrive the second full business day after shipment and 3 Day Shipping packages arrive the third full business day after shipment.Placing your order very late in the day, after the shipping service provider has picked up their last shipment, is one factor that can affect shipping time. As a rule, you can expect orders shipped Next Day to take 2-3 business days to arrive, orders shipped 2nd Day to arrive within 3-4 business days and orders shipped 3 Day Shipping to arrive within 4-5 business days.

Are there any shipping restrictions based on delivery location? *Economy shipping available only to the 48 contiguous United States. Some restrictions and charges may apply. *Ground shipping available to the entire United States and most Canadian provinces. Some restrictions and charges may apply. *Air shipments (2nd Day and Next Day) available to the 50 United States. Some restrictions and charges may apply.*Orders shipping to APO/FPO, P.O. Box, Puerto Rico, Guam and the Virgin Islands will ship USPS Priority Mail service. Some restrictions and charges may apply.

California Only - Pesticide Sale Restriction A pesticide is any substance intended to control, destroy, repel, or attract a pest. Any living organism that causes damage, economic loss, transmits or produces disease may be the target pest. Pests can be animals, insects, unwanted plants and weeds, or microorganisms such as plant diseases, viruses or bacteria. Before being sold or used in California, all pesticides must be registered with both the U.S. Environmental Protection Agency and the California Department of Pesticide Regulation (DPR). Pesticide products typically sold in retail stores include: Algaecides, Fungicides, Herbicides, Insecticides, Rodent Poison, Repellants and Disinfectants & Sanitizers. If a product fails to meet California use requirement, TABcom, LLC will restrict product shipment to comply with California state law.

State Product Sale/Shipping Restrictions We sell/ship product to all 50 states and Canada. Some products have very specific state selling restrictions and or regulations and by law we are not authorized to sell. For example; vaccines, prescription drugs, wormer and select insect repellents are restricted sale items in select states. We will notify you of any items that are restricted due to state regulations at time of order placement. We’re sorry, but by law we cannot sell these items.

Vaccine Shipping information

Vaccines are nonreturnable and nonrefundable.

** Never put vaccines in a freezer. ** Vaccines are shipped in an insulated envelope or cooler with an ice pack.Vaccines are shipped on the last pickup of the day, around 5:30 PM (Central Time). Orders packed prior to 5:30 PM (Central Time) are stored in a large walk-in cooler until they are loaded on the truck. Every effort is made to make sure your vaccines arrive as cool as possible. Please make arrangements to be home when your vaccines arrive, or have them delivered to a friend or neighbor who will be home and can refrigerate them immediately.Vaccines will remain cool up to 24 hours during the hot summer months (even with an insulated cooler). After that they will warm up quickly, so a package delivered cold at 10:00 AM may warm up when sitting on a hot porch for a few hours.If you have any concerns or questions, please call us. A customer care representative will be happy to help you (Monday – Friday, 8 AM to 6 PM, Eastern Time).

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Tuesday after 2PM ET

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Wednesday before 2PM ET

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Orders will ship on a specified day as long as the order has been cleared to ship. All arrival days are estimated and can vary based on ZIP code. Only orders that are shipped 2nd Day Air can be guaranteed to arrive within the recommended time period. We cannot be held responsible for carrier errors or weather delays. Most vaccine manufacturers recommend shipping their vaccines 2nd Day Air. However, even vaccines shipped 2nd Day Air will frequently arrive warm on a hot summer day.

Return Policy

How long will it take for me to receive a credit once I return an item? We administer return credits within 7-10 business days once received in our return center.

What is your return policy? View our complete Return Policy .

Will I be reimbursed for my return shipping costs? KVSupply.com does not reimburse return shipping for products returned for reasons that are not the fault of KVSupply.com.

How do I report a damaged or defective product? Call Customer Service at 1.844.493.6817 immediately upon discovering any damaged or defective item. You must save all shipping and merchandise packaging.

Can you replace my order? Yes, depending on the availability of the items. Call Customer Service at 1.844.493.6817.

Returns are currently taking longer to process at this time due to slower than normal transit times in packages returning to our facility due to less trucks, less workers at UPS and USPS. We apologize for the inconvenience. We are working on processing returns as quickly as possible once they arrive to our facility.

Satisfaction Guarantee

It is our mission to ensure that your kvsupply.com shopping experience is simple and enjoyable.

30-Day Return Policy

If you are not completely satisfied with an item, you may return it within 30 days from date received.* The item must be new, unused, in its original condition and box; including all parts, accessories and packaging. Call us at 1.844.493.6817 to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service.

Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company. There will be a 20% restock fee for any items returned dirty, traces of animal hair, missing parts or packaging, or if the product is deemed unsellable.

When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. If using a prepaid gift card such as Visa, Master card, American express, please retain to ensure proper credit.

Prescription Medications and Vaccine Policy

PRESCRIPTION MEDICATIONS AND VACCINES ARE NOT RETURNABLE. We are unable to accept returns for refund or exchange on any prescription items or vaccines. Federal and state regulations prohibit the return of these items except in the unlikely event they are subject to a manufacturer recall. In the event your item is received damaged, or any component of your item is missing, please contact our Help Center within 48 hours of receiving your order.

Saddle Policy

If a saddles does not fit the horse or rider the saddle must be returned unused . Please note that saddle returns are subject to our 10% restocking and handling fee. When fitting a saddle for your horse use a clean blanket or towel before placing on your horse’s back. We do not accept returns on used saddles.

Missing, Damaged, Defective or Incorrect Item Sent Return Policy

If an item is missing, damaged, defective or incorrect, you must contact us by phone or email within 5 days upon receipt of the package so that our customer care specialists can explain what steps need to be taken. After 5 days, you must contact the manufacturer about defective or damaged merchandise.

Service Policy

At KV Supply, we are committed to providing you with competitive prices. Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. All item(s) sold with a quantity discount and returned, maybe charged at the original sale price, if item(s) purchased fail to qualify for the quantity discount. If you have any questions, please call our customer service department at 1.844.493.6817. We are not responsible for typographical errors or omissions. Due to circumstances beyond our control, all products may not be available all the time. We will occasionally make our mailing list of names and addresses available to carefully selected companies whose products might be of interest to you. If you prefer not to receive such mailings, please call our customer service department at 1.844.493.6817.

KV Supply

254 N Cedar St.

Suite 210

Hazleton PA 18201

United States

Customer service contact

https://www.kvsupply.com/policies/contact-information

Support@kvsupply.com

+18444936817

*Please Note:

Items may be subject to a 10% handling and restocking fee. Due to safety standards and other regulations, we cannot accept returns for the following categories: DVDs, CDs, Books, Maps, Computer Software, Bits, Undergarments, Food Items, Dewormer, Flea and Tick Topical Treatments, Special Orders (non-stock or large quantities of in-stock items), Discontinued Items and other select products. Personalized items cannot be exchanged or returned unless there was an error on our part (damaged, defective, wrong item sent, etc.)

Contact - KVSupply - Checkout