Comfortable Posture Support Strap for Shoulders

1. Does Plusock ship to my country? Due to shipping restrictions, we only ship to UK.

2. How much does shipping cost? You can enjoy free shipping on orders over ￡79 . Otherwise, it costs ￡8 for Standard Shipping . If you choose Express Shipping, the cost starts at £34.99 .

Shipping Method

Processing Time

Country

Shipping Time

Costs

Standard shipping

2-5 business days

UK

7-22 business days

£8 Free Shipping Over £79

Express shipping

2-5 business days

UK

6-8 business days

Starts at £34.99

Express Shipping Weight Range:

Rang: 0.001kg-0.5kg, it costs £34.99; 0.501kg-1kg, it costs £45.99; 1.001kg-1.5kg, it costs £59.99; 1.501kg-2kg, it costs £69.99; 2.001kg-2.5kg, it costs £79.99; 2.501kg-3.5kg, it costs £89.99; 3.501kg-4kg, it costs £99.99; 4.001kg-4.5kg, it costs £109.99; 4.501kg-5kg, it costs £119.99; 5.501kg-6kg, it costs £119.99; 6.001kg-6.5kg, it costs £129.99; 6.501kg-7.5kg, it costs £139.99; 7.501kg-8kg, it costs £149.99; 8.001kg-9kg, it costs £159.99; 9.001kg-9.5kg, it costs £169.99; 9.501kg-10kg, it costs £179.99; 10.001kg and above, it costs £210.99;

3. How long will it take for my order to arrive? Total delivery time = processing time + shipping time (not including customs delays, weekends, holidays, and any unforeseen circumstances) Processing Time : 2-5 business days Standard Shipping Time : 7-22 business days

Express Shipping Time(Fedex / DHL) : 6-8 business days

4. How can I track my order?Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.

5. What if the package doesn’t arrive?If you don’t get your package 60 days after it was shipped, please contact us at contact@mail.uk.plusock.com. We’ll either resent a new one to you or give you a full refund.

6. Order Confirmation

Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you .

7. ProcessingOnce your order is confirmed, we will prepare your items for shipping. Items marked with "Ships in 24 hours" are in stock items that will be shipped on the next business day. Other items may take 2-5 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.

8. ShippingYou can enjoy free standard shipping for orders over £79 .

9. Shipping ConfirmationOnce your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email.

To track your package, simply click the link provided. Please note that sometimes it takes the shipping company 1-2 business days to update the status of the shipment and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment.

10. Day of DeliveryOn the day your package will be delivered, an SMS notification will be sent to you to let you know your delivery is on its way to you.

11. Will I have to pay taxes?No additional tariffs are currently applied to the U.K.You will only pay the standard product price and shipping fees.

12. Missed DeliveryIf you are not available to receive your shipment, you can contact your carrier to reschedule a delivery.

Please contact us in the following ways:

•Facebook: @Plusock

•Instagram: @plusock_official

•Email: contact@mail.uk.plusock.com

•Phone Number: +86 13416463125

Company Name：DILIN FASHION UK LTD

Registered Number：16066736

Registered Address：61 Bridge Street, Kington, Herefordshire, United Kingdom , HR5 3DJ

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at contact@mail.uk.plusock.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at contact@mail.uk.plusock.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@mail.uk.plusock.com.

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