Comfo-Back Single Counter Glider

SHIPPING DELIVERY POLICY

Last updated February 01, 2026

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: pangaeapatio.com/pages/terms-conditions .

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free Standard shipping on orders over $500 .

Shipping Fees

We also offer shipping at the following rates:

Standard

Less than $500

55

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

Each product will have specific lead time called out based on the level of customization required. "Stocked" items will ship within ten to fourteen business days from date of purchase. Tracking information will be sent (via email address provided at checkout) within 24 hours of your order leaving the warehouse. If you do not receive tracking information from us within fourteen business days of your order, feel free to follow up with us at support@pangaeapatio.com .

Products shipped via 'freight' will be curbside delivery. It is the responsibility of Pangaea Patio to ensure delivery details are communicated. If enhanced delivery options are available, these will be discussed at the time the delivery is scheduled. Additional rates may apply for enhanced delivery options, for example 'white glove'.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

ARE THERE OTHER SHIPPING RESTRICTIONS?

Orders cannot be shipped to P.O. boxes.

Upgraded delivery services may not be available in your area.

Orders only ship on business days, which are Monday - Friday.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: pangaeapatio.com/pages/returns-cancellations .

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

•Phone: 8449664554

•Email: support@pangaeapatio.com

•Online contact form: pangaeapatio.com/pages/contact

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Last updated April 26, 2025

We get it, it's not always perfect the first time around. In this case, we'd be honored to continue to work with you to reach the end goal of building your dream outdoor living space. If you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.

CANCELLATIONS

If you need to cancel an order, please contact us via the contact details listed at the bottom of this page. For orders that have not left the warehouse, we will be able to issue a full refund back to the original payment method.

In the event your order has already left the warehouse, the cancellation will be processed as a return. See details for returns below.

RETURNS

The return process must be initiated within sixty (60) days of the purchase date. All returned items must be returned in the condition they were received, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@pangaeapatio.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, our team will work with you directly to coordinate delivery and shipment to the appropriate warehouse.

In general:

Items delivered via UPS or FedEx: Package the product the way it came, attach the shipping label provided, and bring the package to a nearby drop-off location.

For large, heavy, or fragile items delivered via special carrier or designated as freight: Our team will coordinate carrier pick up of the item at your convenience.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

In general, all returns will be assessed a 25% restocking fee. Restocking fees and return shipping costs will be deducted from your refund. Return shipping costs may vary based on location. Customers who choose to have their return processed in the form of store credit will not be assessed a restocking fee.

EXCHANGES

If you’d like to exchange an item for a different finish, different design, or different product altogether, our team can assist. The process is similar to a return, and all the same policies stated within this document apply. There are two ways to exchange an item:

Prior to the refund: To get the item sooner, customers can elect to place an order for the new product prior to the old one arriving at the warehouse. We will process a refund to the original payment method once the return is received.

After the refund: The normal return process will be followed, and your refund can be in the form of store credit. Return shipping costs still apply for exchanges and will be deducted from the refund amount. Customers who choose to have their exchange processed in the form of store credit will not be assessed a restocking fee.

DAMAGED PRODUCTS

•Receiving a damaged product is frustrating, we understand. We encourage our customers to report damaged products within 14 days of receiving the product for the best resolution.

•We may ask for photos of the damages and/or may need to have the original product sent back.

•We reserve the right to refuse to service damaged products if reported more than 14 days after the delivery date.

•For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

EXCEPTIONS

The following items cannot be returned or exchanged:

•Custom or “made-to-order” or "special order" products

•All Telescope Casual Orders

•Products marked “non-returnable” (unless damaged or defective)

•Products that have been assembled or installed

•Bulk orders (6 or more of the same product)

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Phone: 844-966-4554

Email: support@pangaeapatio.com

Visit: our Contact Us Form

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