Colette Starlight Anklet

Free Worldwide Shipping on All Orders.We provide completely free shipping to all countries we serve, no hidden fees, and we cover all customs duties and taxes for you.

Estimated Delivery Times

•United Kingdom: 6–10 business days

•United States: 6–12 business days

•Australia: 6–10 business days

•Canada: 7–14 business days

•European Union: 6–10 business days

•Rest of the World: 10–15 business days

Important Information

•Orders cut-off time 17:00 (GMT+00:00) Greenwich Mean Time (London)

•Orders are usually dispatched from our warehouse within 1–2 business days (24–48 hours) after placement. This is an estimate and can occasionally be longer due to high order volume, courier availability, or unexpected issues.

•Delivery times are estimates only and cannot be guaranteed. Delays may occur due to peak seasons, weather, traffic, or other unforeseen circumstances.

•Shipments to remote or rural areas may take longer, in some cases up to 4–6 weeks.

•Once your package leaves our warehouse, we are no longer responsible for incorrect addresses, lost packages, or delays caused by the carrier.

•Express or expedited shipping is not available at this time.

Countries We Ship To

We ship worldwide except to French Polynesia, Russia, and China.

Order Processing & Tracking

You’ll receive an order confirmation email immediately after purchase. Your order is typically processed and shipped within 1–2 business days. Once dispatched, delivery usually takes 5–15 business days depending on your location. We’ll send you a tracking number by email as soon as your order ships. You can track it directly on our Tracking Page and will also receive notifications when it’s shipped and delivered.

If you didn’t receive your confirmation email, you may have entered the wrong address. Please contact us at support@navalli.com with your full name, shipping address, and phone number, and we’ll locate your order for you.

Cancellations & Changes:

We process orders very quickly, so we cannot guarantee cancellations or modifications (including address changes) once an order is placed. If you need to update your address, please email us immediately at support@navalli.com .

Trouble Completing Your Order?

First, try waiting a little longer for the page to load. If the issue persists:

•Switch to a different browser or device

•Ensure your card allows international transactions

•Try a different payment method or contact your bank

If you’re still having problems, reach out to support@navalli.com and we’ll help right away.

Late or Missing Orders

Delays are rare, but they can happen. We’re truly sorry if your order is taking longer than expected and will do everything we can to assist.

If your order is late:

•Double-check that your shipping address is correct (small mistakes in apartment numbers, postal codes, etc. are common causes).

•If it has been more than 30 days since shipment, please contact us at support@navalli.com and we’ll investigate.

If tracking shows “Delivered” but you haven’t received it:

•Check with neighbours and around your property.

•Wait at least 3 business days, then file a claim with your local postal service.

•If you still don’t have it, contact us within 7 business days of the “delivered” status at support@navalli.com and we’ll help resolve it.

Wrong or Missing Items

If something is incorrect or missing, please email support@navalli.com within 3 business days of delivery with:

•Your order number

•Photos of everything you received

•A photo of the shipping label

We’ll investigate with our warehouse and carrier partners immediately.

Wrong Address Provided?

Please double check your delivery address at checkout, including postcode and flat or unit number.

If a parcel cannot be delivered due to an incorrect or incomplete address provided, we will charge a £10 fee. This fee covers costs and carrier charges related to the parcel being returned to us.

If you request a refund because of a wrong address, the £10 fee will be deducted from your refund. If you place a new order with us instead, we will not charge any fees.

NAVALLI Lifetime Color Warranty

We stand behind our plating quality. If your jewellery experiences significant discoloration of the gold or silver finish, contact us anytime for a replacement or store credit (gifted items receive store credit only).

Covered under this warranty:

•Noticeable color fading or discoloration

Not covered:

•Normal wear (light scratches)

•Lost or stolen items

•Pearl discoloration

•Misuse, or improper storage

NAVALLI 90-Day Manufacturing Warranty

If an item arrives defective or breaks due to a manufacturing fault within 90 days of delivery, we’ll replace it or issue store credit (gifted items receive store credit only).

Covered under this warranty:

•Production defects or breakage caused by manufacturing

Not covered:

•Normal wear

•Misuse, or improper storage

•Lost or stolen items

To submit a claim, contact support@navalli.com with the following:

•Your shipping address

•Order number

•The item affected

•A brief explanation of the issue

•Clear images, and a video if applicable (e.g., for earring clasps)

Exchanges & Refunds

Please see our separate Return & Refund Policy for full details and instructions on how to request an exchange or refund.

Contact Information:

Email: support@navalli.com Store Name: NAVALLIAddress: 30 Bedford St, London, WC2E 9ED, United Kingdom

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30-Day Return Window

You have 30 days from the date you receive your order to request a return or exchange. All returns must be pre-approved, please do not send items back without confirmation.

Eligibility Requirements

Items must be returned in the exact condition received: unworn, unused, with all original tags attached, and in the original packaging (including any free gifts that came with the order).

How to Start a Return or Exchange

Please email us at support@navalli.com with:

•Your order number

•The item(s) you wish to return or exchange

We will review your request and send you return instructions and the correct return address. Packages sent back without prior approval will not be accepted or refunded.

You can reach us anytime at support@navalli.com for any return-related questions.

Return Shipping Costs

•Change of mind, wrong size/color chosen, etc.: Return shipping is at the customer’s expense and you must provide a tracking number.

•Defective, damaged, or incorrect item received: We will cover the full return shipping cost.

Damaged or Incorrect Items

Please check your order immediately upon arrival. If anything is defective, damaged, or wrong, contact us right away at support@navalli.com so we can resolve it quickly.

Non-Returnable Items

We cannot accept returns on:

•Custom-made or personalized items

•Free promotional gifts or gift cards

If you’re unhappy with a personalized piece, please still get in touch at support@navalli.com we’ll do everything we can to make it right.

Exchanges

You may exchange any new and unused item within 30 days of delivery for a different style, size, or store credit. Simply contact support@navalli.com to begin the process. Once we receive your return, please allow 2–4 business days for processing. Once your exchange order has been processed, it will ship the next business day , and delivery times will follow our standard Shipping Policy . You’ll receive new order and shipping confirmation emails.

European Union – 14-Day Cooling-Off Period

If your order is shipped to an EU country, you have the legal right to cancel or return it within 14 days of receipt for any reason and without explanation. The item must be unused, in original condition with tags, and in its original packaging. Proof of purchase is required.

Refunds

As soon as we receive and inspect your return, we’ll notify you by email whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to process and post the refund.

If more than 15 business days have passed since we confirmed your refund and you still haven’t received it, please contact us at support@navalli.com .

Contact Information:

Email: support@navalli.com Store Name: NAVALLIAddress: 30 Bedford St, London, WC2E 9ED, United Kingdom

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