Coffee Table

RFL Furnishings

Last updated: 23.12.25

This Shipping & Delivery Policy explains how and when your order will be delivered.

Delivery Areas

We currently deliver to mainland UK only.If you are unsure whether we deliver to your location, please contact us before placing an order.

Delivery Timescales

We aim to deliver all in-stock items within 3–7 working days of order confirmation.

Please note:

Delivery times are estimates, not guarantees.

Working days are Monday to Friday, excluding bank holidays.

Orders placed on weekends or bank holidays will be processed on the next working day.

If there is an unexpected delay, we will contact you as soon as possible.

Delivery Methods

Small & Medium Items

Smaller items may be shipped using trusted third-party courier services.

Tracking information may be provided where available.

Delivery is usually made to your front door or safe place, subject to the courier’s terms.

Large Furniture Items

Larger or heavier items are delivered directly by our own delivery team.

We will contact you to arrange a suitable delivery date.

Delivery is usually to the ground floor of the property, unless otherwise agreed.

Please ensure clear and safe access to the delivery location.

Delivery Charges

Delivery charges will be clearly shown at checkout before you place your order.

Failed Deliveries

If delivery cannot be completed due to:

No one being available to receive the order

Incorrect address details provided

Insufficient access (e.g. narrow doorways, staircases)

We reserve the right to:

Rearrange delivery, and/or

Charge a redelivery or collection fee

Inspection on Delivery

Please inspect your items upon delivery.

Any visible damage should be noted at the time of delivery where possible.

If your item arrives damaged or incorrect, please notify us within 48 hours, including photographs if possible.

This does not affect your statutory rights.

Delays Beyond Our Control

We are not responsible for delays caused by events outside our control, including but not limited to:

Severe weather

Traffic incidents

Courier delays

Supplier disruptions

Contact Us

If you have any questions about shipping or delivery, please contact:

RFL FurnishingsEmail: info@ribyfamily.com

Contact - RFL Furnishings - Checkout

RFL Furnishings

Last updated: 22.12.25

At RFL Furnishings, we want you to be completely satisfied with your purchase. This policy explains your rights and our procedures for returns, refunds, and cancellations.

Your Right to Cancel

If you purchase goods from us online, over the phone, or by email, you have the legal right to cancel your order within 14 days of receiving your items, in line with the Consumer Contracts Regulations 2013.

How to cancel

You must notify us in writing (email is fine) within 14 days of delivery.

Once you notify us, you then have a further 14 days to return the goods.

Conditions

Items must be returned unused, in their original condition and packaging.

You are responsible for the cost of return delivery, unless the item is faulty or incorrect.

Refunds for Cancelled Orders

Once we receive the returned goods and inspect them, we will process your refund.

Refunds will be issued within 14 days of receiving the returned items.

Refunds will be made to the original payment method.

Faulty, Damaged, or Incorrect Items

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.

If your item:

Arrives damaged

Is faulty

Is not as described

Is incorrect

Please contact us within 48 hours of delivery, providing:

Your order number

A description of the issue

Photographs of the issue

Your rights

Within 30 days of delivery: you are entitled to a full refund.

After 30 days: we may offer a repair or replacement, and if this is unsuccessful, a refund.

We will cover the cost of return delivery for faulty or incorrect items.

Exclusions from Returns

The following items cannot be returned, unless faulty:

Items that have been assembled, used, or altered

Items damaged due to misuse, neglect, or improper care

Clearance or ex-display items

Collection of Large Furniture Items

For large or heavy items:

We may arrange a collection where appropriate.

Collection costs may be deducted from your refund if the return is due to a change of mind.

Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.If the order has not yet left our warehouse, we will issue a full refund.

How to Contact Us

To request a return or refund, please contact:

RFL FurnishingsEmail: info@ribyfamily.com

Contact - RFL Furnishings - Checkout