CloudFloat™ Floating Chair

Order Processing

Once your order is placed, please allow 1–3 business days for processing and fulfilment before your order is dispatched. We offer expedited processing on eligible orders — this option is available at checkout.

You will receive a confirmation email with your tracking information once your order has been dispatched.

Estimated Delivery Times

Delivery times vary by region. The estimates below apply once your order has been dispatched:

Region

Standard Shipping

Free Shipping Threshold

United States

5–12 business days

Orders $59.99 and above

Australia

5–12 business days

Orders $84.99 AUD and above

United Kingdom

5–12 business days

Orders £44.99 and above

Worldwide (all countries)

5–12 business days

Orders $59.99 and above

High-shipping regions (incl. Kuwait, Bahrain, Iceland and others)

5–14 business days

Not applicable

These are estimated delivery times only. Actual delivery may vary due to customs procedures, local public holidays, carrier delays, or other factors outside our control. We appreciate your patience in such circumstances.

Shipping Costs

United States

•Free Standard Shipping on orders $59.99 and above

•Standard Shipping: $4.99 on orders below $59.99

•Priority Insured Shipping (orders $0–$59.98): $7.99

•Priority Insured Shipping (orders $59.99 and above): $4.99

Australia

•Free Standard Shipping on orders $84.99 AUD and above

•Standard Shipping: $6.99 AUD on orders below $84.99

•Priority Insured Shipping (orders $0–$84.98): $10.99 AUD

•Priority Insured Shipping (orders $84.99 and above): $6.99 AUD

United Kingdom

•Free Standard Shipping on orders £44.99 and above

•Standard Shipping: £3.99 on orders below £44.99

•Priority Insured Shipping (orders £0–£44.98): £5.99

•Priority Insured Shipping (orders £44.99 and above): £3.99

Worldwide (all countries)

•Free Standard Shipping on orders $59.99 and above

•Standard Shipping: $4.99 on orders below $59.99

•Priority Insured Shipping (orders $0–$59.98): $7.99

•Priority Insured Shipping (orders $59.99 and above): $4.99

High-Shipping Regions

•Standard Shipping: $8.99

•Discounted Standard Shipping (orders $59.99 and above): $4.99

•Priority Insured Shipping (orders $0–$59.98): $13.99

•Priority Insured Shipping (orders $59.99 and above): $9.99

Priority Insured Shipping

Priority Insured Shipping covers the full retail value of your purchase in the event your shipment is lost, damaged or stolen in transit. We strongly recommend this option if you require added peace of mind. Standard shipping does not include insurance coverage.

Duties and Taxes

We cover all applicable import duties and taxes on your behalf. You will not be charged any additional customs fees or duties upon delivery. The price you pay at checkout is the final price.

Order Tracking

Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment. If you have any questions about your tracking information, please contact us at support@blumibaby.com.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order. If you notice an error after placing your order, contact us immediately at support@blumibaby.com. We will do our best to update the address before dispatch, however we cannot guarantee changes can be made once an order has been processed.

We are not responsible for orders delivered to an incorrect address provided by the customer at checkout.

Lost, Damaged or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, or if your tracking information shows your order as delivered but you have not received it, please contact us at support@blumibaby.com. We will investigate the matter with our fulfilment and carrier partners and work to resolve the issue as quickly as possible.

If you selected Priority Insured Shipping and your order is confirmed as lost or damaged in transit, you are entitled to a full replacement or refund at your choice.

If you selected Standard Shipping and your order is confirmed as lost in transit, we will investigate and, where we are able to confirm the loss, offer an appropriate remedy in accordance with your statutory rights.

Please note that once a package is confirmed as delivered by the carrier to the correct address, responsibility passes to you as the recipient. We recommend ensuring someone is available to receive your delivery or that your shipping address has a secure location for parcels.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us at support@blumibaby.com within 14 days of delivery with a description and photographs of the issue. We will cover return shipping costs and offer a full refund or replacement in accordance with your statutory rights.

Contact Us

For any shipping enquiries, please contact our support team at support@blumibaby.com. We aim to respond within 1 business day.

Simple Curve Ltd (trading as Blumi Baby) support@blumibaby.com blumibaby.com

Email or Phone - Blumi - Checkout

Order Cancellations

If you need to cancel your order, please contact us at support@blumibaby.com within 30 minutes of placing it. Once an order has been processed and dispatched we are unable to cancel it, however you may return it under our change of mind policy once received.

30-Day Change of Mind Returns

We offer a 30-day change of mind return policy. To be eligible:

•The return must be initiated within 30 days of delivery

•The item must be unused, in its original condition and original packaging

•Proof of purchase is required (order confirmation email or bank statement)

•Return shipping costs are the responsibility of the customer for change of mind returns

To begin a return, contact us at support@blumibaby.com . We will confirm the return address and next steps within 1 business day.

90-Day Satisfaction Guarantee

We offer a 90-day satisfaction guarantee on eligible products. If you are not satisfied with your results after using the product as directed, contact us at support@blumibaby.com within 90 days of delivery. This applies even if the product has been opened or used. Proof of purchase is required.

Faulty, Damaged or Defective Products

If you receive a product that is faulty, damaged, defective, unsafe, or significantly different from what was described, please contact us at support@blumibaby.com as soon as possible. Please include a description of the issue and clear photographs or video where possible.

For faulty or defective items we will offer, at your choice:

•A full refund to your original payment method

•A replacement of the same product

•A store credit of equivalent value

We will cover return shipping costs for products that are faulty, damaged or not as described. You do not need to return the item in its original packaging to be eligible for a remedy in these circumstances.

Your Statutory Rights

Nothing in this policy limits or excludes any rights you may have under the consumer protection laws applicable in your country of residence. Where local law provides you with greater rights than those set out in this policy, those rights will apply.

Refund Processing

All refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider. We accept: Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, Maestro, Union Pay, Bancontact, and iDEAL.

Non-Returnable Items

The following items are not eligible for change of mind returns:

•Items purchased with a gift card or store credit

•Items that have been used, washed or altered (except under our 90-day satisfaction guarantee or faulty product policy)

Contact Us

For any questions about returns or refunds, please contact us at support@blumibaby.com . Our team will respond within 1 business day.

Email or Phone - Blumi - Checkout