Cloud Support Twin Pack Pillows

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CANCELLATION

IF YOU WISH TO CANCEL AN ORDER YOU MUST DO SO AS SOON AS POSSIBLE AS SOME PRODUCTS MAY BE PACKED WITHIN MINUTES OF YOUR ORDER BEING RECEIVED AND DESPATCHED THE SAME DAY. IF YOU WISH TO CANCEL AN ORDER ONCE IT HAS BEEN DESPATCHED YOU MUST CONTACT US FIRST TO DISCUSS THIS AS WE WILL NOT ACCEPT THE RETURN OF SOME ITEMS IF THEY HAVE BEEN SPECIALLY ORDERED FOR YOU.

RETURNS

Our store is located in the state of New South Wales and therefore we abide by the NSW Department of Fair Trading rules, regulations and guidelines. We also abide by the Australian Competition & Consumer Commission guidelines and refer our customers to the booklet, Warranties and Refunds - A guide for consumers and business.

How do I return an item(s)?

Before returning an item you must contact us first to ensure that the item is returnable. To return an item(s), please include the invoice or a copy of the invoice that you received with your parcel and indicate the reason for the return. Send the returned item(s) to the address which appears on the invoice. Goods must be returned within 3 weeks of order date - unused and unwashed. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered in which case we will only refund the orginal postage amount on our invoice), or we can also hold a credit against your login details for future purchases if chosen.

How can I exchange a product(s)?

If you would like to exchange colour or style, please follow the same instructions as above indicating your requirements, and include cheque, money order or credit card details for re-delivery within Australia (amount to be for original postage charge as indicated on your invoice). If possible please include an alternative as we may have sold out of your first choice. For overseas exchanges cost will be at original freight charge. Please do not re-use our courier bag. Refunds and exchanges are processed as soon as possible. Make sure your name, address, phone number and instructions are clearly indicated.

Note also that specific products may have specific returns policies, so be sure to read that information on the product pages.

Refunds

Please choose carefully, as we do not normally give refunds if you simply change your mind or make a wrong decision.

You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to.

Please retain your receipt/invoice for proof of purchase.

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