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Shipping Policy – Luxavogue

At Luxavogue, our goal is to make every step of your purchase enjoyable and seamless—from the moment you place your order until it arrives in your home.

1. Order Processing

Free Worldwide Shipping on all orders.

Standard processing time: 1–6 business days.

Orders may ship in multiple shipments if items become ready at different times or require different carriers.

2. Delivery Timeframes

Product Type

Typical Transit Time*

Method

Home Décor & Accessories

2–4 weeks

Air / Courier

Furniture Collection

8–12 weeks total(≈ 2–4 wks sea freight + local courier)

Sea freight → Local carrier

Custom-Made Furniture

8–12 weeks (production + delivery)

Sea freight → Local carrier

*Times are estimates and begin after processing.

3. Deferred Delivery Option

If you prefer to receive everything at once, choose Deferred Delivery at checkout. We will hold all items until every piece is in stock, then ship your order together. You will be contacted when your goods reach our warehouse and a consolidated dispatch date is set.

4. Tracking & Notifications

A tracking link is emailed once each shipment leaves our facility or a partner warehouse.

Tracking for sea-freight furniture activates after the container clears your local port and is transferred to a domestic carrier.

5. Preparing for Delivery

Measure first: Ensure all access points—doorways, stairwells, elevators, hallways—and the destination room can accommodate your new piece(s). See our Measuring for Furniture Delivery guide.

Room readiness: Clear the space before arrival. Our delivery teams cannot move or dispose of existing furniture or household items.

Delivery teams will place items in the room of choice but are not authorized to unpack, assemble, or install unless you have purchased a White-Glove service (where available).

6. Delays & In-Transit Orders

While we work with trusted carriers, unexpected events (customs inspections, weather, port congestion) can extend shipping times. Orders already in transit cannot be cancelled or refunded due to carrier delays beyond our control.

7. Support

Questions about your shipment? Email support@luxavogue.com with your order number, and our team will respond within one business day. By placing an order with Luxavogue, you acknowledge and agree to the terms outlined above. Thank you for choosing us to furnish your home with style and confidence.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at flexfitelite@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at flexfitelite@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at flexfitelite@gmail.com.

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