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Delivery Options & Fees

Doorstep Delivery – $299 (Nationwide) Available for all out-of-state and nationwide deliveries. Delivery is made to your doorstep. For apartments, delivery is to the ground floor/main entrance only. No in-room delivery or assembly service are included.

Threshold Delivery – $79 (Texas Only) Available in select Texas areas including Houston, Austin, Dallas–Fort Worth (DFW), and San Antonio. Delivery is made to the first accessible entryway of the home or building.

Room of Choice Delivery – $99 (Texas Only) Available in select Texas areas including Houston, Austin, Dallas–Fort Worth (DFW), and San Antonio. Items will be delivered to the room of your choice.

White Glove Delivery – $199 (Texas Only) Available in Houston, Dallas, Austin, San Antonio, and surrounding areas. Includes room placement, unpacking, and basic setup (as applicable). Packaging removal may be included where available.

Threshold Delivery – $399 (Nationwide) Available for all out-of-state and nationwide deliveries. Our team delivers items just inside your main entrance or garage. For apartments, up to two flights of stairs are included. Delivery appointments are scheduled in advance for faster service than curbside.

Room of Choice Delivery – $499 (Nationwide) Available for all out-of-state and nationwide deliveries. Our delivery team will bring your items inside and place them in the room of your choice. Apartment delivery includes up to two flights of stairs at no additional charge. Items are delivered as-is; unpacking, assembly, and packaging removal are not included.

White Glove Delivery – $599 (Nationwide) Available for all out-of-state and nationwide deliveries. Our professional team delivers your items directly into your home, placing them in the room of your choice. For apartments, delivery includes up to two flights of stairs at no additional cost. Once delivered, our specialists handle all unpacking, full assembly, and setup of your items, and remove all packaging materials.

Shipping & Delivery Fees (Non-Refundable): All delivery, shipping, freight, and handling fees are non-refundable under any circumstances, whether the order includes a single item or multiple items, partial shipments, delays, cancellations, refusals, or returns.

Estimated Delivery Timeframes

•Houston (In-Stock Items): 2–3 business days

•Dallas, Austin, San Antonio, Killeen & Surrounding Areas: 5–7 business days

•Out-of-State Orders: 2–4 weeks

Delivery Speed Disclaimer: 95% of our orders are delivered within 5–7 business days. However, some shipments may take up to 3–4 weeks depending on location, carrier availability, product availability, weather conditions, or logistical factors. Delivery timeframes are estimates and are not guaranteed.

Delivery Requirements & Damage Reporting

•A signature from someone 18 years or older is required upon delivery for security purposes.

•You must notify Eve Furniture of any concealed damage within 24 hours of delivery by calling (281) 800-9057 .

•Visible damage must be documented on the delivery receipt and reported immediately.

Delivery & Appointment Scheduling Policy

It is the sole responsibility of the customer to coordinate and schedule the delivery appointment with the shipping carrier. Once your order has shipped, you will receive tracking details and/or the carrier’s contact information to arrange delivery.

Delivery dates and time windows are determined by the carrier and are not guaranteed. Eve Furniture does not control carrier schedules and cannot commit to specific delivery dates or times.

Order Cancellation, Delays & Out-of-State Orders (Disclaimer)

Eve Furniture reserves the right to cancel orders or delay shipments for reasons including, but not limited to, manufacturer delays, carrier issues, inventory availability, pricing errors, or cost-related issues on out-of-state orders. Such cancellations or delays may occur without prior notice.

Refused Deliveries & Cancellations

If you wish to cancel your order, applicable refunds and fees depend on order status and timing:

Within 24 Hours of Purchase: Full refund if the order has not entered the warehouse or shipping process.

After 24 Hours: A 3% non-refundable processing fee applies.

Orders Not Yet Shipped: Payment captured: 97% refund Payment not captured: 100% refund

Items in Our Possession, Prepared for Delivery, or In Transit: Cancellations are subject to a 30% deduction Maximum refund is 70% to cover processing, picking, and handling Delivery and shipping fees are non-refundable

Customer purchasing errors, including incorrect size, fit, color, finish, configuration, measurements, or change of mind, are subject to applicable 30% restocking fees and outbound and return (two-way) shipping charges.

Refused Deliveries Without RMA

If you refuse delivery for any reason (including damage or shipping error) without an approved RMA (Return Merchandise Authorization):

•You will be responsible for both outbound and return shipping costs (two-way freight).

•These fees will be deducted from your refund or billed separately.

If refusal is approved under an RMA due to verified damage or shipping error, return shipping fees may be waived.

Important – Do Not Refuse Delivery Without RMA

If your item arrives damaged or incorrect, do not refuse delivery without first contacting us.

•Accept the delivery

•Document the issue clearly (photos + notes on the delivery receipt if possible)

•Contact Eve Furniture immediately so we can issue proper return instructions

Refusing delivery without an approved RMA may result in denied claims, processing delays, or additional shipping/handling fees.

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Cancellations and Refunds Policy

At Eve Furniture, we are committed to ensuring a smooth shopping experience. Please review our cancellation and refund policy below:

Timeframe for Cancellation:

•Cancellations must be made within 48 hours of placing your order by contacting us at (281) 800-9057 or emailing info@evefurn.com.

Order Confirmation and Payment:

•After placing your order, an Eve Furniture representative will confirm your order details via email.

•Payment will be processed after your confirmation or within 48 hours of the transaction, whichever comes first.

Cancellation Fees:

•Within 24 Hours: Full refund, no fees (exclusions apply if the item is already in the warehouse or in transit).

•After 24 Hours: A 3% non-refundable processing fee applies.

•Products in Our Possession, In Transit, or Ready for Delivery: 70% refund (covers processing, picking, and handling). A valid RMA is required. Delivery fees are non-refundable.

Products Not Ready for Delivery:

•97% refund if payment is captured.

•100% refund if payment is not yet captured.

Special Orders and Shipped Items:

•Backordered Items: If you choose to wait for backordered items, your order becomes a non-cancellable special order. 30% restocking fee may still apply if we make an exception to cancel an order at our discretion

•Shipped Items: Orders cannot be cancelled once shipped. Returns are subject to a 30% restocking fee and return shipping costs.

Merchant's Inability to Meet ETA:

•Full Refund (minus 3% fee): If the order is cancelled due to our inability to meet the estimated time of arrival (ETA) and the item is not in transit.

•30% Cancellation Fee: If the item is already in transit.

Refunds

•Refunds are issued to the original payment method and may take time to process depending on your bank.

•If an order arrives damaged or missing items, we will work to resolve the issue within 24 hours. If a return is still requested, a 30% restocking fee will apply.

Shipping Fees – Non-Refundable (All Orders)

All shipping, delivery, freight, and handling fees are strictly non-refundable under any circumstances.

This applies to single-item orders, multiple-item orders, partial shipments, and combined shipments.

Shipping fees will not be refunded even if an order is cancelled, returned, delayed, refused, or partially fulfilled.

Warranty Repair Declined by Customer (Return After Repair Offer)

If Eve Furniture offers to repair or replace merchandise under warranty and the customer declines the repair solution and instead requests a return:

•The return may be approved at Eve Furniture’s discretion and requires an approved RMA.

•Return shipping costs are the customer’s responsibility and are non-refundable.

•The customer is responsible for properly preparing, packaging, and securing the merchandise for freight carrier pickup.

•Eve Furniture is not responsible for damage caused by improper packing or preparation for carrier pickup.

•Any applicable restocking or cancellation fees will still apply.

Ownership and Return of Merchandise

•If a refund or chargeback is issued, ownership of the merchandise reverts to Eve Furniture.

•The buyer must return the merchandise in its original condition and cooperate with the return process.

•Failure to return merchandise may result in legal action.

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