Cloud Chaise Sofa

Delivery Information We use a specially selected group of carriers to ensure your get the best delivery service for your order. The lead time for each item is stated on each product page. Where delivery is stated in days or weeks, these are working days and not consecutive calendar days. The first working day following your order date is day one. You’ll receive an email from us when your order is despatched.

If you have a special request or need some more info, please contact us on 01872 672111 or info@roselandfurniture.com Delivery Charges We offer delivery to all UK addresses, with thousands of products available on Express Delivery at no extra charge. UK mainland delivery is charged as follows;

Delivery on orders under £200 : £12.99

Delivery on orders over £200 : £19.99

Specialist Sofa Team: Armchair delivery £19.99; Sofa & Sofa Bed delivery £29.99

Delivery on Bedding & Soft Furnishings: £3.99

For Highlands and Islands, surcharges are calculated based on your postcode at checkout.

Delivery Types 1 Person DeliveryDelivery is by 1-person courier service. The lead time will be displayed on the product page.This is an all-day, weekday service. You will receive tracking information when your order is despatched. On the day of delivery, a 2-hour delivery slot will be provided.If you are out when the driver attempts to deliver your furniture they will leave a card with simple options for re-delivery. Alternatively, if there is a safe place to leave your item, just add the info in your basket in the “notes and instructions” box.Delivery is to the main door of the building only. Please be aware, that if you live in a flat or have a shared entrance, the driver will only deliver your order to this entrance, not to the entrance to your flat. If you require extra assistance, you may be able to upgrade to our enhanced 2 Person service for an additional fee - please contact us to discuss this.If you have any queries, please contact us on 01872 672111 or email us on info@roselandfurniture.com.

2 Person DeliveryDelivery will be completed by a two-person delivery team. The lead time will be displayed on the product page. The delivery service will contact you to schedule a delivery date. A three-hour delivery slot will be given the day before delivery. Deliveries are completed in most areas Monday – Friday (Saturday is available in certain locations).The driver can also call you one hour prior to arriving at your house so if you are out, you can nip home to receive your delivery.2 Person deliveries are to the main door to the building only, not the door of a flat or apartment. In preparation for a 2 Person delivery, we recommend that the route from the delivery van to your home is free from obstacles.

2 Person Room of Choice Delivery

Delivery will be carried out by a two-person delivery team. This service is to a room of choice (as long as it is safe to do so).

In preparation for a 2 Person Room of Choice delivery, we recommend that the route from the delivery van to your room of choice is free from obstacles. You might also want to ensure items hanging on walls are removed and floors are protected (old sheets are good for this).

Please be aware that 2 Person Room of Choice deliveries to flats or apartments above the 2nd floor without access to a lift will be delivered subject to the drivers' discretion and if they feel it is safe to do so.

Specialist Sofa Team Delivery

When your order is ready for despatch, you will be contacted by our team to arrange a delivery slot.

Delivery is made by a minimum of 2 members of our Specialist Sofa Team. Items are placed in your room of choice, unboxed, feet and any connecting parts fitted, cushions plumped and positioned, and all packaging removed.

Once you are happy, the team will then take photos of your sofa in-situ (for our delivery records only).

Pallet Service

Used for our extra large, heavy or bulky items such as kitchen islands or larder units, and selected postcodes. Delivery is to the kerbside or driveway only. Be sure you have a helping hand as you are responsible for the item once it’s unloaded from the vehicle by the driver.

Collection from Truro

It is possible to collect items, free of delivery charge, from our Truro location (TR1 2XR) which is open 5 days a week. Please contact us on 01872 672111 or email us at: info@roselandfurniture.com so that we can advise on details of this service. Free customer parking is available.PackagingDeliveries made by our Specialist Sofa Team include the removal of all packaging. Packaging removal is not included in our other delivery services.

Please retain any packaging until you've inspected your item and are 100% happy with it, as you may require it to repackage for return.All of the packaging is made from recycled material where possible, and it’d be fantastic if you could recycle the cardboard etc. as well. If not, cardboard boxes are always useful around the home!

Non-Mainland UK/EuropeWe can arrange delivery to Northern Ireland (items marked as 1 Person Delivery only), Channel Islands, Isle of Man, Isle of Wight and Isle of Scilly.* Please email or call us for our delivery charges and to confirm the delivery options we can offer. Area SurchargesWe try to offer delivery to as much of the UK as possible. Unfortunately, due to the high surcharges made to us by the delivery firms we can’t offer this to the whole of the UK.*A surcharge may be applied to the following postcodes: BT, AB, DD, HS, IM, IV, KA, KW PA, PH, ZENon-UK mainland locations will also incur a surcharge and are quoted on a case by case basis to ensure we get the best price possible for you.We will always work to keep any surcharge to an absolute minimum for our customers.

Please note, delivery times to surcharge postcodes will be longer than those stated on site. We will provide an estimate when you get in touch for a quote.

We understand that sometimes an item isn’t quite right and that you may wish to return or exchange. You have 14 days from delivery to inspect the goods and to decide if you wish to keep them. If you do decide you want to return either part or all of your order then please notify us by either calling our Customer Service team on 01872 672111 or inform us by email at info@roselandfurniture.com

Unsuitable items being sent back for either exchange or a refund must be returned in a fully resaleable condition in the original, unmarked, and undamaged packaging or a suitable alternative. Furniture must not have been used or assembled & mattresses must be inside the protective wrapping. All parts must be returned in the packaging, along with any instructions.

Please note that we reserve the right to refuse the collection of any unpackaged item and to deduct a fee for any item not returned in fully resaleable condition upon inspection when received.

We will inspect the returned item and will notify you of your refund or replacement via email. We try to process returns as soon as possible once they have reached our warehouse. However, please allow 3 to 10 working days from the day of receipt in our warehouse for your returns to be processed.

Items returned will incur the below charges per item for collection & administration costs:

Small Items – Lamp Tables, Bedside Tables, Nests of Tables, Lamps & Mirrors

£20

Medium Items – TV Stands, Small Sideboards, Coffee Tables, Armchairs, Benches, Vacuum Packed Mattresses, Rugs

£50

Large Items – Large Sideboards, Wardrobes, Beds, Dining Tables, Large Chests of Drawers

£75

Mattresses – All Sizes, non-vacuum sealed

£100

Small Sofas – 2 & 3 Seaters

£100

Large Sofas – 4 Seaters, Corner Sofas, Chaise Sofas & Sofa Beds

£150

Large Garden Sets – Garden Sofa Sets, Corner & Lounge Sets, LIFE Sets

£150

Please see our Terms & Conditions for full details on our returns and exchanges policy.

Any queries don’t hesitate to contact us on 01872 672111 or email us at info@roselandfurniture.com .