Cloud Bot Armor Ears

Processing & Shipping Policy

Welcome to our shipping guide, designed to help you understand how we handle your orders from the moment you click "purchase" to the time your items arrive at your doorstep.

Standard Processing: Our current processing time is 1-2 business days for most items, which are ready to ship immediately.

Custom Orders: Custom, Sparkle, and Modified Ears might need an extra 1-2 days due to the personalized crafting process.

Shipping Options & Delivery Times

First Class: Expect delivery within 7-9 business days, perfect for non-urgent orders.

Priority Mail: Choose this for faster delivery, typically within 5-7 business days.

RUSH Delivery: Need it sooner? RUSH orders are delivered in just 3-5 business days.

Important Shipping Notes

Delivery Estimates:

We cannot guarantee the delivery times if there is a delay that is the result of unforeseen and uncontrollable circumstances, such as a typo or issue with the shipping address you’ve submitted, poor weather conditions, backlogs at the post office, etc. Packages shipping internationally cannot be guaranteed due to customs, duty requirements or postal service issues that are outside of our control.

Order Priority: All orders are processed on a first-come, first-served basis

Tracking Information: After leaving our studio, USPS may initially not scan packages until reaching a distribution center. Allow up to 24 hours for your tracking information to update. A status of "shipped" means your order is on its way.

Lost Packages Policy

Responsibility: Once a package leaves our studio, we are not responsible for any lost, damaged, or delayed deliveries.

Delivered Items: If the tracking number shows an order as 'delivered', we cannot ship a replacement. We recommend checking with your local post office for more details.

Lost in Transit: For packages lost during transit, we offer a one-time 50% discount code for the purchase of replacement items.

Delays: We are not liable for delays caused by USPS, or if the production and transit time was not accounted for by the customer. All necessary information is provided before placing an order. However, if the delay is on our part, we will provide a return label.

Contact - Little Ears Boutique - Checkout

Little Ears Boutique Return Policy

Easy Returns: At Little Ears Boutique, your satisfaction is our mission. If you’re not happy with your order, you may request to return it within 3 days of delivery for full refund or up to 7 days for store credit, no questions asked. However, please note the following conditions to ensure a smooth return process.

Damaged or Incorrect Items: If your order arrives damaged, defective, or not as ordered, please reach out to us via Chat Support within 3 business days. If you reach out after day 3 we will do our best to assist you with a replacement or store credit. No refunds will be issued for damaged ears if reported after 3 days.

Custom and Altered Items: We cannot accept returns or offer refunds for custom-made or altered products due to their unique nature.

Condition of Return: Items must be returned unworn, in original packaging/plastic for a full refund. If not we have the right to charge a 20% restocking fee.

Refund Process: Upon receiving your return, we’ll inspect the item(s) and process a refund to your original payment method within 7-10 business days

Return Deadline: The package must be handed to and scanned by USPS within 5 days from when the return is approved. If the return is not in possession of USPS by the 5th day you will only be eligible to receive 50% refund as store credit. NO EXCEPTIONS.

Self-Paid Return: Customers must provide proof of return shipment with a receipt image or tracking info via our support chat.

Label from LEB: If provided with our return label, no need to update us as we'll have access to tracking info.

PLEASE READ: By purchasing from our website, you understand and agree that these policies are non-negotiable. Unfortunately, we have encountered instances of abuse of our return policy, where customers use items during their vacation and then attempt to return them. This practice is unfair and places a significant strain on our finances as a small business.

Your satisfaction is our top priority! Should you have any concerns or need assistance, don't hesitate to contact us. We value your support and appreciate your understanding of our policy.

How to Process a Return

Initiate a Return: To begin your return, please log into your ACCOUNT on our website.

Access Your Orders: Enter the email associated with your order to receive an access code. Once you enter the code, you’ll see a portal with all your past orders.

Request a Return: Select the order/item you wish to return, and submit your request. We’ll process your return within 72 hours and provide further instructions.

Contact - Little Ears Boutique - Checkout