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Our shipping policy participate in the Triple Dildo.us Commitment & Code of Ethics.

Dildo.us Code of Ethics Rule #1:

> Free Shipping in continental US for orders over $69.00

> Very Low shipping Fee for orders below $69.00

By default, every order over $69.00 is shipped free of charge in Continental US. Low fee from $4.99 to $7.99 applies to other orders.

At checkout, the customer can decide to keep the free shipping option, or to upgrade to a faster option, at an additional cost described below

> $49.99 to 54.99 Flat Rate overnight shipping / Next Business Day

> $27.90 2 days (for order over $69.00) or $24.90 for orders below $69.00)

> $19.90 3 days (for order over $69.00) or $16.90 for orders below $69.00)

* For heavy or oversized items, please contact us

Flat Rates Canada Shipping Costs

$24.99 Flat Rate Canada, Mexico and US International

Other countries: please contact us for delivery options

Dildo.us Code of Ethics Rule #2: Discrete packages

Orders are shipped in anonymous sturdy boxes. Label on the box displays generic mention “Online Merchandise” along with shipping terms.

Your credit card statement will also read "Online Merchandise" along with the company name "C&P Tech, LLC" (C&P Tech LLC is the company owning the online boutique "dildo.us")

Dildo.us Code of Ethics Rule #3: Returns and Refunds Please read our Return & Refund policy about the Select Dildo.us Convenience Returns.

Handling:

Standard orders are processed within 2 business days. Time in Transit times is estimated by the carriers and not guaranteed. Shipments are processed on business days Monday - Friday. All shipments will be assigned a tracking number. Once the tracking number is assigned, please allow up to 24 hours for the tracking information to become available. Note on International Shipments Customs forms will be filled with the description of “Online Merchandise” and the true value of the goods. We cannot be held liable for any tariffs, import duties or international taxes that may be imposed outside the USA. All items sold on the site are legal in the USA, we cannot be held liable if these items are seized or confiscated by Customs Agents in your country.

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Our shipping policy participate in the Triple Dildo.us Commitment & Code of Ethics.

Return and Refund Policy

We value your business and understand that shopping online can make product selection more difficult. This is why we provide a vast pool of information on each product that we sell, from material name and texture to measurements and actual-size images. We encourage you to use this information when you make a purchase.

We distinguish 2 types of returns, defined below.

Return Case #1: Defective Item Returns

You have 30 days from your order delivery date to report any defective items. Such items will be replaced or refunded at your best convenience. Dildo.us will provide prepaid shipping labels that the customer can use to return the item.

Return Case #2: "No Question Asked" Convenience Returns

You have 7 days from your order delivery date to return unused items. This "Convenience Return" is offered by dildo.us to keep you, our Customer, happy with your purchase. The only requirement is that the product is not used, and returned in its original undamaged and unopened package. Upon return of the merchandise, Customer service will provide a refund of the product.

Return process

•All returns must be pre-authorized.

•Step 1: Contact our Customer Service department (Customer@dildo.us) and obtain an RMA number. RMA stands for "Return Material Authorization".

•Step 2: Once you have an RMA number, please return the material in its original package at the location provided by customer Services. In case of defective item, dildo.us will pay for shipping cost.

•Step 3: Once dildo.us receives the product, a refund will be provided to the customer.

When can I expect my credit and/or replacement?

Please allow up to 3 business days from the date we receive your package for us to process your credit and/or replacement.

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