Clean Stream Enema Tip Set

This Shipping Policy outlines how orders are processed, shipped, and delivered when you shop at SeductiveUtopiaAPAC.com (“we”, “us”, “our”). By placing an order, you agree to the terms below.

Order Processing

•Orders are typically processed within 1–3 business days.

•During peak periods, sales, or holidays, processing may take 1–5 business days.

•Orders are processed Monday–Friday, excluding public holidays.

You will receive a confirmation email once your order has been placed, and a separate email with tracking information once your order has shipped.

Shipping Locations

We ship to customers worldwide, including but not limited to:

•Australia & New Zealand

•Asia Pacific

•United States & Canada

•Europe & United Kingdom

•Middle East

If your country appears at checkout, we ship there.

Shipping Costs & Delivery Estimates

Shipping rates and delivery timeframes vary based on:

•Your delivery address

•The warehouse fulfilling your order

•The shipping method selected at checkout

All shipping costs and estimated delivery times are displayed at checkout and may vary between orders.

Delivery estimates are provided by the courier and are not guaranteed.

Multi‑Warehouse Fulfilment

To ensure faster delivery and wider product availability, orders may be shipped from multiple warehouses, including:

•Australia

•Hong Kong

•China

•Singapore

•United States

•Other international fulfilment hubs

If your order contains items from different warehouses, they may arrive in separate packages. You will receive tracking information for each shipment.

Tracking Information

Tracking details will be emailed to you once your order has shipped.Tracking updates may take 24–48 hours to appear depending on the courier.

Customs, Duties & Taxes

International shipments may be subject to customs fees, import duties, VAT, GST, or other taxes charged by your local customs authority.

United States — Duties Only (Direct Website Orders)

For many U.S. orders placed directly on our website, we offer pre‑paid duties at checkout.

Please note:

•Not all shipments qualify for advance duty collection

•U.S. Customs may still apply additional duties in rare cases

•Any duties charged after shipment remain the responsibility of the customer

•We do not collect U.S. sales tax on direct website orders

United States — Orders Placed Through the Shop App Marketplace

Orders placed through the Shop App marketplace may include U.S. sales tax, collected automatically by Shopify in accordance with marketplace tax laws.This tax collection is handled by Shopify and may differ from orders placed directly on our website.

Australia — GST Included

All prices for Australian customers include GST.In most cases, no additional taxes or duties apply upon delivery.(Exceptions may occur for unusually high‑value shipments as determined by Australian Border Force.)

All Other Countries

Unless explicitly stated at checkout, duties and taxes are not included in product or shipping prices.Customers are responsible for paying any import charges required by their country.

Important Notes

•Customs authorities operate independently and may delay delivery

•We cannot predict or control customs fees or processing times

•Packages refused or returned due to unpaid customs fees are not eligible for refunds

•Returned packages can be reshipped once all return shipping costs and customs charges are paid by the customer

Incorrect Addresses & Delivery Issues

Please ensure your shipping address is complete and accurate at checkout.

We are not responsible for:

•Delays caused by incorrect or incomplete addresses

•Lost or undeliverable packages due to address errors

•Additional shipping fees for re‑delivery

•Packages returned to sender

If a package is returned to us, we can reship it (additional shipping fees apply) or issue store credit minus original shipping costs.

Discreet Packaging

All orders are shipped in plain, unbranded packaging.Billing statements appear under a generic business name to protect your privacy.

Shipping Delays

We are not responsible for delays caused by:

•Customs processing

•Courier backlogs

•Weather conditions

•Peak seasonal periods

•Unforeseen global or regional disruptions

Once a package has been handed to the courier, delivery is outside our control.

Lost or Stolen Packages

If tracking shows your package as delivered but you have not received it:

•Please check with neighbours, building management, or your local post office.

•Contact the courier directly for assistance.

We are not responsible for packages marked as delivered.However, we will assist you in filing an investigation with the courier where possible.

Contact Us

For questions regarding shipping, please contact our support team:

📧 hello@SeductiveUtopiaAPAC.com

Contact - SeductiveUtopiaAPAC.com - Checkout

This Refund Policy applies to all purchases made on SeductiveUtopiaAPAC.com (“we”, “us”, “our”). By placing an order, you agree to the terms outlined below.

30‑Day Return Period

We offer a 30‑day return window.You have 30 days from the date you receive your order to request a return.

To be eligible, items must be:

•Unworn and unused

•In original condition

•With all tags, labels, and hygiene seals intact

•In original packaging

•Accompanied by proof of purchase

Items returned in a non‑resellable condition will not be accepted.

How to Start a Return

To request a return, contact us at:

📧 hello@SeductiveUtopiaAPAC.com

Do not return items without contacting us first.Returns sent without approval cannot be processed.

Once your return is approved, we will provide:

•The correct return address (varies by warehouse)

•Instructions for sending your item back

Return shipping costs are the responsibility of the customer unless required by law.

Alternatively, you can do a self service return request

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

Sign in to your account:

In the "Email" field, enter your email address, and then click "Continue".

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

Go back to the online store, and then enter a six-digit verification code.

Click "Request return" for the order that you want to submit the return for.

If your order has more than one item, then select the items that you want to return.

Select a return reason and add a note for the store.

Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Non‑Returnable Items

Due to hygiene and safety standards, the following items cannot be returned or refunded:

•Pleasure products

•Hosiery

•Bodysuits

•Items marked as final sale

•Items that have been worn, washed, or damaged

•Items without original tags or hygiene seals

Gift cards are non‑refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, faulty, or incorrect item, contact us within 48 hours with:

•Your order number

•Photos of the issue

We will assess the situation and provide a replacement or store credit where appropriate.

Exchanges

We do not process direct exchanges through the Refund Policy.

If you wish to exchange an item:

•Request a return

•Once approved, return the item

•Place a new order for the item you want

Alternatively, you may receive store credit and use it toward your replacement item.

Store Credit

Most approved returns are issued as store credit in the form of a digital gift card.

Store credit:

•Never expires

•Can be used on any product

•Can be used across multiple orders

Refunds to original payment methods are only provided where required by Australian Consumer Law.

European Union 14‑Day Cooling‑Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

Items must still be:

•Unworn

•Unused

•In original condition

•With all tags and hygiene seals intact

Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

•Refunds (where applicable) will be issued to your original payment method within 10 business days

•Store credit will be issued immediately after approval

Please note:

•Banks and card issuers may take additional time to process the refund

•Shipping fees are non‑refundable

If more than 15 business days have passed since your refund was approved, contact us at hello@SeductiveUtopiaAPAC.com .

Contact Us

For any questions regarding returns or refunds:

📧 hello@SeductiveUtopiaAPAC.com

Contact - SeductiveUtopiaAPAC.com - Checkout