CLAY CASE

Alcohol delivery Policy

The customers must AGREE and check the massage box below in order to purchase Alcohol product from our webside

"By checking the box, I confirmed that I am over 21 years old and I AGREE to have My ID ready for the driver to scan. I understand that ID MUST be scanned to complete the delivery. Drivers might refuse delivery without a government ID scanned."

Online Food Court Order

Pick up only

Grocery Products Delivery

Delivery area ( POLICY CHANGED from 04/2022 ):

FREE Delivery

for all delivery area with a order total $250 and up.

Minimum Order $90

Manhattan $9.99 delivery fee with order total $90-$249.99,

Bronx $15.99 delivery fee with order total $90-$249.99,

Staten Island $19.99 delivery fee with order total $90-$249.99

Queens & Brooklyn $5.99 delivery fee with order total $90-$249.99

Suffolk County $5.99 (and up) delivery fee with order total $90-$249.99

Nassau County NO delivery Fee with Minimum Order $30 (within 3 miles)

Nassau County $3.99 (and up) delivery fee with order total $90-$249.99 (more than 3 miles)

ORDERS WILL BE PREPARED FOLLOWING BY THE "FIRST COME FIRST SERVE" RULE.

ORDERS WERE PLACED THAT BEYOND NEXT DAY DELIVERY'S CAPABILITY WILL BE SCHEDULE TO THE FOLLOWING AVAILABLE DELIVERY DATE.

Contact - HANAMARU JAPANESE MARKETPLACE - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@hanamarumart.us . Please note that returns will need to be sent to the following address: [To Return Dept, Address: 140 Jericho Tpke, Unit C, Syosset NY 11791 ] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@hanamarumart.us .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on SALE items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@hanamarumart.us.

Contact - HANAMARU JAPANESE MARKETPLACE - Checkout