Classic Tank

Changing or cancelling an order:

To cancel or change your order, please contact our super helpful customer service at info@sweetlegs.ca as soon as possible. Please note that if your order has been shipped you will not be able to cancel your order, but once your order arrives you may return it for a store credit. If you wish to change your order please contact us at info@sweetlegs.ca . Unfortunately our system doesn’t allow us to modify orders that are processing, therefore we will need to cancel and refund your original order and you will be required to make a new one.

Missed deliveries:

If nobody is at the address when FedEx or Canada Post makes the delivery, a note is left in the mailbox and the package is taken to the depot. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the notification note in your mailbox, contact your shipping provider to arrange another delivery address, time, or tell them the package can be left in your backyard etc. All orders over $100 may require a signature release to prevent theft. You can sign at the door or enrol in the FedEx Signature Release program. You can have your package delivered to your work address if this is more convenient for you. This should MUST be included as Delivery Address at the time of checkout.

OUR RETURN POLICY

We want you to love your SweetLegs, but in the event that you don’t, we’re happy to help! All returns and exchanges, including manufacturer's defects, must be facilitated within 30 days of purchase. All SweetLegs must be unwashed and unworn with tags attached with the exception of defective SweetLegs; we will accept SweetLegs for exchange that have been washed and worn within 30 days if they are deemed to be a manufacturer’s defect.Under the following conditions, you are eligible to return your SweetLegs back to us for a SweetLegs.ca store credit, and we will pay your shipping by issuing you a prepaid shipping label: - We processed your order incorrectly- You received pre-damaged SweetLegs or your SweetLegs are defectiveIf you are unhappy about the fit, print, or color, you may return your unwashed, unaltered, and unworn SweetLegs with tags still attached to us for a SweetLegs.ca store credit, however shipping will be your responsibility. SweetLegs does not offer refunds under any circumstances. Any items sent back to us with customer damage, without documentation, and/or without tags (where applicable) will not receive a credit.

HOW TO RETURN:

Please email us at info@sweetlegs.ca with a full description of the issue, your order number and photos of any defects or issues you may have. Once we have determined you are eligible for a return or exchange we will issue you an RMA number and send you a prepaid return label to your email. ONLY manufacturer’s defects are eligible for a prepaid return label.Shipping costs for EXCHANGES due to print preference or to change size is the customer’s responsibility. When shipping your EXCHANGE, we recommend choosing a shipping method with tracking when returning your SweetLegs. It can take up to 30 days for us to receive your return. Once we have received the returned products, we will inspect them and process a credit for SweetLegs.ca within 5 business days.