Classic Light Set, Classicolor 5-Color, 10 Bulb String Lights

Order processing times

After an order is placed, items will be shipped within 1-2 business days (excluding weekends and holidays) Orders received after 3pm will be processed the next business day.

Pre-Order items will ship as soon as they arrive in our store near the ETA date provided on the product page. The ETA is available to view on the product page, shopping cart, shipping confirm email and account order status. Please be aware that if you purchase a pre-order item, you agree to wait for the item to arrive or reach out to for cancelation.

Domestic and international shipping options

Domestic shipping includes the all States and territories within the United States of America. Additional shipping costs are applied for non-continuous states and territories (i.e. Alaska, Hawaii, Guam, Puerto Rico, etc.)

See our shipping policy page for a full list of shipping rates and speeds.

International shipping is applied to all countries not within the United States of America. Items with batteries and restricted materials are restricted from international shipping.

Shipping costs

Domestic

•Economy Orders Under $60 = $8.99 Flat Rate

•Economy Orders Over $60 = Free Shipping

•Expedited Orders Under $100 = $24 Flat Rate

•Expedited Orders Over $100 = $40 Flat Rate

US Non-Continuous and Territories

•Orders Under $100 = $15 Flat Rate

•Orders Between $100-$200 = $25 Flat Rate

•Orders Over $200 = $39 Flat Rate

International

Duties and taxes are calculated at checkout, no other shipping fees will be applied after payment.

Local pickup options

We offer a buy online, pick up in-store experience. Choose "Pick Up" delivery at checkout. Once we have pulled the order, an email confirmation will be sent with instruction for pickup. Customers have 15 days to pick up their order, after which the order will be canceled.

Returns, changes, and cancellations

Customers must contact us to begin the process for returns. See our return policy page for more detailed instructions.

•Damages must be reported to us within 7 days of receipt.

•We have a 30-day return policy on all non-damaged items.

Order modifications can only be done prior to shipping. Switching items can only be done for items of the same or more value. Outstanding payments for price difference must be processed prior to shipping.

Contact us in the event of a shipment lost in transit.

Potential service interruptions

Orders may take longer to arrive due to variables outside of our control. Carrier and weather delays can affect arrival times. We do our best ensure efficient shipping methods.

Order tracking details

We provide tracking information within the shipping confirmation email. If you have a customer account with us, your order details are available with tracking as well.

If we have to void a label and reprocess the order, a separate shipping confirmation email will be sent.

Contact - Sparkle Castle - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to initiate a return. Customers must proved the return shipping.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us via the contact us page at the bottom of the website. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Items sent back after the 30-day return window has elapsed may be subject to a 25% restocking fee, or refusal of return package.You can always contact us for any return question via the contact us page at the bottom of the website.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

•Sale items are final sale and cannot be returned.

•Unfortunately, we cannot accept returns on gift cards.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

European Union Customers

In accordance with the EU Consumer Rights Directive, customers in the European Union have a statutory right to withdraw from their purchase within 14 days of receiving their order, without providing a reason. We exceed this requirement by offering a 30-day return window to all customers worldwide. To exercise this right, contact us via the

contact us page at the bottom of the website. Refunds will be processed to your original payment method within 14 days of us receiving and inspecting the returned item.

Price MatchingWe don't offer price matching against other retailers or online marketplaces due to strict policies we are under contract to follow with our various brands. We will, however, honor the lowest price in a 30-day period after you place your order that we offer on our website. Select contact us for more details.

Contact - Sparkle Castle - Checkout