Class 37 Lokpilot DCC Decoder-V1

Every effort is made to dispatch orders for in-stock items by close of business on the next working day, or the same working day if the order is received before 14.00, but at peak times (holiday periods or following new stock deliveries) there may be delays as the fulfilment team works its way through large volumes of orders for processing, we appreciate your patience and understanding.

Our main fulfilment centre operates and ships orders 7 days a week, including UK Public Holidays.

Domestic UK Delivery

We provide free shipping throughout the UK on all orders over £50 via Royal Mail's Tracked 48 service. For small orders under £50, a charge of £3.25 is applied.

If you order parts or accessories, these may ship from our Warranty Hub, which will incur a small dedicated shipping charge outside of the rules above, which will be listed at the checkout.

Alternative carrier options are also available for an additional fee. The current rates are*:

•Orders with a total value of £50 or less: Royal Mail Tracked 48 - £3.25, Royal Mail Tracked 24 - £4.00, DPD - £6.00

•Orders with a total value of £50-£100: Royal Mail Tracked 48 - FREE, Royal Mail Tracked 24 - £2.50, DPD - £4.00

•Orders with a total value of £100-£150: Royal Mail Tracked 48 - FREE, Royal Mail Tracked 24 - FREE, DPD - £2.00

•Orders with a total value over £150: Royal Mail Tracked 48 - FREE, Royal Mail Tracked 24 - FREE, DPD - FREE

Shipping to Jersey, Guernsey and Northern Ireland includes the above Royal Mail options only.

* - (Subject to change without notice, the charge displayed at the checkout is always the current charge)

European Union - Mainland

Delivered Duty Paid (DDP), which means the local VAT will be captured at the Checkout and paid to the carrier on your behalf. The price you pay at checkout is the complete, landed price to your door. Shipping is via Fedex on their FIC service, which is a tracked Mail service with final delivery by the local mail service

•Orders up to €150 are charged at a flat rate of €8.95**

•Orders over €150 are FREE Shipping**

**Shipping to Cyprus and Malta is excluded from above, and is priced on a per KG basis at the checkout

Rest of World Markets:

Australia You will be offered a choice of carriers at the checkout:

•DHL Express

•Fedex International Economy

•Fedex FIC, this is a tracked mail service by Fedex, with the final delivery in Australia being handled by a local mail carrier

Canada

You will be offered a choice of carriers at the checkout:

•Royal Mail International Tracked(Max weight is 2kgs)

•DHL Express

•Fedex International Economy or Priority

South Africa

You will be offered a choice of carriers at the checkout:

•Fedex International Priority

•DHL Express

•Fedex FIC,, this is a tracked mail service by Fedex, with the final delivery in South Africa being handled by a local mail carrier

New Zealand

You will be offered a choice of carriers at the checkout:

•Royal Mail International Tracked(Max weight is 2kgs)

•DHL Express

•Fedex International Economy or Priority

United States

You will be offered your choice of carriers at the checkout:

•DHL Express

•Fedex International Economy

Please note all orders are DAP/DDU, so any applicable import tarriffs and customs clearance charges will be payable on arrival.

Any countries not listed

Please enter your address at the checkout, which will allow our system to select the best option. If you are unable to obtain a shipping rate, please contact us via our support channels and we will do our best to assist you.

NOTES:

If you order parts or accessories, these may ship from our Warranty Hub, which will incur a small dedicated shipping charge outside of the rules above, which will be listed at the checkout.

Please note that if you order pre-Orders and in stock items in the same order, all items will be held and shipped together unless you get in touch and request otherwise. Splitting deliveries may incur additional cost.

Contact - Accurascale - Checkout

We know having to return an item is never ideal, so we are here to make the process as easy as possible. By ordering from our website, you agree this policy applies to all customers in all geographies for all orders submitted.

Returning items - Up to 30 days from delivery

If your order arrives damaged, arrives too late, is Faulty or Not Working as expected, or you just changed your mind, here are your options:

In accordance with the Consumer Contracts Regulations (2013) and Consumer Rights Act (2015), as your item was bought online, you have consumer return rights:

You have a cancellation period that starts when you place the order, and ends 14 days from the date you receive the goods

You then have a further 14 days from that date to return the goods under law, which accurascale extends to 30 days from receipt of the goods at no cost to you.

In this case, you need to tell us the goods are being returned, by using the Returns facility on our website and getting a Return Number, within 30 days, and return the goods to us within 30 days of opening that process. Any parcels containing items not registered and approved for return via our online returns facility will be returned to the sender unopened.

The items returned must be:

In original condition

In the original packaging

Not modified in any way

accurascale will cover the return postage for items that are damaged in transit, or faulty on receipt, you can choose from a range of courier options, including:

DPD and EVRI in the UK

Deutsche Post and DPD in Germany

Chronopost in France

Canada Post in Canada

DHL Internationally

or your own postage option, which will we reimburse you for in the form of store credit upon submission of a copy of the receipt (up to the following limits: United Kingdom: £10; European Union: €25; Rest of World: £50)

You don’t need a reason to return any item under this category but there may be a charge to cover the shipping cost if the item being returned is not damaged or faulty.

After this 30 day period from delivery elapses, you can no longer return goods

Options available to you in this period to resolve the issue include:

We will refund you to the original payment method

We will exchange the item for the same item

We will exchange or part exchange the item for any other in stock item on sale, or a different variant of the same item

We will refund you to an accurascale Gift card

We will refund you to a discount you can use on a future purchase (we offer a 10% value bonus on this option, so if we will refund you £100, you get a discount valued at £110)

After 30 days from delivery - the accurascale lifetime warranty

After the initial period has elapsed you are covered by the accurascale ‘lifetime warranty’ which provides for:

The original purchaser of the item, from accurascale.com or an authorised stockist

For a model that is deficient in material or workmanship when used normally from the date of delivery, we will provide one of the following options as sole recourse

a replacement model (the same model if available, otherwise a replacement from the same or similar range)

or;

•accurascale will provide free spare parts for the user, where such a failed part is readily replaceable by the user and they are happy to do so

•or;

accurascale will repair the product using new or previously used parts, at accurascale's sole discretion

We make claiming super simple, by pre-registering all models bought directly from accurascale, and providing a simple registration form for models you buy at registered stockists.

•In the unlikely event you need to make a claim, simply fill out the form with the issue, provide a photo or video of the issue.

•Once your claim is logged, securely package the item and post to our returns centre (you will receive an email confirmation with details). You are responsible for safe packing and postage of the item to us (we recommend keeping proof of postage) and accurascale can not be held liable for parcels lost or damaged in transit to us.

•For more details check the Warranty area in your account area on the website, or https://www.accurascale.com/pages/accurascale-lifetime-warranty

Any parcels containing items not registered and approved for return via our online returns facility will be returned to the sender unopened.

Contact - Accurascale - Checkout