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This Shipping and Delivery Policy is part of our Terms of Service ('Terms') and should be therefore read alongside our main Terms: https://planetrefurbished.com/policies/terms-of-service

What are my Shipping and Delivery options?

In-Store Pickup

In-store pickup is available for All purchases. Pickups are available Monday till Friday from 09:00 till 17:00 (exceptions upon agreement)

Shipping Fees and delivery times

Your shipping rates may very on your location and will be calculated at checkout.

Unless specified different, we ship orders for items in Stock within the same business day or at latest the next business day. For more information please refer to our Terms.

Do you deliver internationally?

We offer worldwide shipping, shipping rates will apply at checkout.

For more information about the customs process please Email: info@planetrefurbished.com

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date of delivery.

Questions about returns?

If you have questions about returns, please review our Return Policy: https://planetrefurbished.com/policies/refund-policy

How can we contact you about this policy?

If you have any further questions or comments, you may contact us by Email: info@planetrefurbished.com

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, including all accessoires like, powersupplies, fans, modules, rack and wallmounts, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@planetrefurbished.com . Please note that returns will need to be sent to the following address:

LayerCore Networks B.V. (Planet Refurbished)

Edtiestraat 5, 1321NG, Almere, The Netherlands

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@planetrefurbished.com .

DAMAGES AND ISSUESPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXEPTIONS / NON-RETURNABLE ITEMS Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGESThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14 DAY COOLING OFF PERIODNotwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDSWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@planetrefurbished.com.

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