Circuit Crash Pad

Shipping & Delivery:

Delivery Information for the Republic Of Ireland:

We offer free delivery to any address in the Republic on all of our website orders over €50.* We use DPD for deliveries to Ireland. Delivery method will be determined by Basecamp based on the value and size of the items ordered. Shipping methods used are listed below with estimated delivery times and other relevant information.

*All internet orders are packed & shipped as soon as possible. Orders are shipped Monday-Friday for delivery during business hours. Any order received before 1 pm will be despatched on the same day. Orders after this time may be dispatched the same day but this is not guaranteed. Delays may be experienced during certain times of the year and if this is the case we will contact you as soon as possible via email, however, we always aim to get your purchase delivered to you in the quickest time possible. Delivery times vary depending on where the goods are being sent to and the type of service that has been selected.

Delivery times are usually between 08:30 and 17:30 Monday to Friday. DPD deliveries will need a signature on receipt and if there is no one present to receive the delivery a card will be left. For your convenience, we are happy to ship to your work address. Following the collection by DPD from our store, we can provide online tracking information for your order.

Delivery Information for United Kingdom:

Orders from the UK or beyond will be shipped with DPD. UK customers should receive their orders within 2-3 working days. We charge €20.50 to ship our online orders to all England, Scotland and Wales addresses. Tel: 00 353 1 9629988 (10.00am - 5.30pm) Monday to Friday. Please be aware that delays may be experienced during certain times of the year and if this is the case we will contact you as soon as possible via e-mail or phone.

Delivery times are usually between 08:30 and 17:30 Monday-Friday and online tracking information will be available following collection of your parcel from our store.

Delivery Information for Europe:

Please contact us for delivery times outside Ireland and the UK.DHL use a number of zones to calculate shipping charges to countries in the European Union and these charges are shown below:

•Zone 2 - €28.00; Belgium, France, Germany, Luxembourg and Netherlands.

•Zone 3 - €32.00; Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden.

•Zone 4 - €47.00; Norway, Switzerland.

•Zone 4A - €50.00; Bulgaria, Czech republic, Hungary, Poland, Romania, Slovenia, Lithuania, Latvia, Estonia.

•Zone 7 - €70.00; Russia (Moscow & St. Petersburg), Turkey.

Delivery Information for the United States:

We currently charge €70.00 ($94.00) to ship our online orders to the United States and Outlying Islands. No VAT is charged to US customers. We have successfully shipped online orders to the US - our system has been designed to take the non-applicable VAT off the final sale amount and then add the shipping charge. Local tax rates and customs charges may apply to these orders once they arrive into the US. This is payable to on receipt of the goods. Tel: 00 353 1 9629988 (10.00 - 6.30pm).

Delivery Information Worldwide:

We can ship to anywhere in the world so if you cannot find your country listed above, contact us on Tel: 00 353 1 9629988 (10.00am to 6.30pm, Monday to Friday) or via email, info@basecamp.ie to organise shipping.

We reserve the right to change these conditions due to unforeseen circumstances or if an item is out of stock or if your products have to be specially ordered in. If there are any issues with your order we will always keep you informed on the progress of your order.

Contact - Basecamp - Checkout

If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size, there is no problem returning it to us.

We will accept products back for exchange or a full refund as long as it is with its original packaging, receipt, the product itself unused or unworn, and returned within 14 days. However carriage will not be refunded. Where an item was sent having availed of free carriage and returned for reasons not relating to a fault with the product, Basecamp will deduct the cost of carriage from the return/credit.

Should you wish to exchange a size please contact the store prior to sending the item back. If we do not currently have an item in stock we can order from our suppliers. A delay may occur if the product is not available. Alternatively we can expedite the order from our supplier at an addition carriage charge of €15. Our returns policy is flexible, but if you are unsure please contact us.

Remember, before purchase, if in any doubt about size, colour or suitability of a product, you can email or call us with any queries about all of our products. We will endeavour to respond to emails within 24 hours.

Please note that we cannot accept any returns (other than warranty) on rated safety equipment such as climbing hardware (carabiners, nuts); softgoods (harnesses, slings); or helmets etc. as we cannot resell these products. If you are unsure whether your item falls into this category please contact us.

Please note that for international customers a postage charge is required for replacement items.

Warranties

All the products we sell are covered by the manufacturer's warranty, which will cover the product for faults and defects. This period of cover can vary, most items will be 1 year, but it is worth remembering that warranties do not cover general wear and tear. If you have an issue with a product purchased from Basecamp please contact us first, and we will explain the procedure. Returned items with a warranty or repair issue should be clean and you will have to cover the postage cost back to Basecamp, usually refunded after the manufacturer has agreed that the problem is covered under warranty.

If for any reason your order arrives damaged from transit, contact us before sending it back and we will send you a replacement.

All returns should be sent to:

Basecamp

Basecamp, Unit 1-4 The Smyth's Building, Jervis Street, Dublin 1, Tel: 00 353 1 9629988

Contact - Basecamp - Checkout