Chunky Lean-to Box Pergola Kit

Shipping PolicyOur Shipping Policy was last updated on 17/12/2024

Interpretation and Definitions

InterpretationThe words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.DefinitionsFor the purposes of this Disclaimer:"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Timbakit Ltd"Goods" refers to the items offered for sale on the Service."Orders" means a request by You to purchase Goods from Us."Service" refers to the Website."Website" refers to Timbakit Ltd accessible from https://timbakit-products.myshopify.com/"You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.Thank you for visiting and shopping at Timbakit. The following terms and conditions constitute our Shipping Policy. Domestic Shipping Policy

Shipment processing timesOrders are processed and allocated to driver routes within approximately 10-15 working days.If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimatesShipping method: Driver (long wheel based vehicle) with Live TrackingShipment cost: Free*Estimated delivery time: 3-4 weeks

*Additional delivery charges maybe calculated at checkout where applicable.

Please do not schedule or book in any work until the goods have arrived. We cannot be held liable for any delays due to the goods arriving late.

*PLEASE NOTE: DELIVERIES ARE TO MAINLAND UK ONLY. ORDERS FOR DELIVERY TO POST CODE AREAS PH, PA, PL, EX, SA, TR, TQ, CT are subject to an additional delivery charge and possible increased processing time.

DELIVERIES TO POST CODE AREAS IV, AB, DD not available.Shipment confirmation & trackingYou will receive a Shipment Confirmation Email once Your Order has dispatched containing your tracking number(s) and tracking link.Contact UsIf you have any questions about this Shipping Policy, You can contact us via email at timbakitproducts@gmail.com

Contact - Timbakit - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase and the buyer is responsible to pay return postage/delivery costs.To start a return, you can contact us at timbakitproducts@gmail.com . If your return is accepted, we will provide instructions on how and where to send your item to. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at timbakitproducts@gmail.com .

Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact - Timbakit - Checkout