Chunky Alphabet Puzzle - Upper Case

UK & N.IRELAND

Standard - Up to £29.99

£3.99

Standard - £30 and over

FREE

EUROPE * **

Mini - Up to £24.99

£12

Standard - £25 and over

£17

WORLD * **

Mini - Up to £24.99

£22

Standard - £25 and over

£30

Delivery Service Providers We mostly use Royal Mail for delivery, but may also use Yodel for UK parcels. Less frequently we may also use DPD, UPS, or Landmark when sending parcels internationally. If you have a courier preference please contact us before completing your order.

Tracking All our carrier services include automatic tracking and updates, available online using the tracking code provided. Additional tracking services, such as signature on arrival, can be added to any delivery for a small additional cost.

* Import payments All International parcels will be liable for additional import VAT, duty charges and administration costs. We complete all customs labels fully and accurately with relevant HS tariff codes. FOR USA & EU imports please read the additional information below. We recommend you check any duty free allowance for the destination country before placing your order.

** SENDING TO THE USA & EU from July 2026 Currently all parcels MUST have full customs import costs paid at the point of sending, due to the changes in USA & EU import policies. There are also no longer minimum allowances set for the USA, and all charges are estimated according to product type, country of manufacture and value. In Europe a €3 duty fee will apply per HS tariff code (per type of item), plus any EU handling fees, to parcels valued at €150 or less.

•In both cases we will accept your order, prepare it for posting, and when required, send you an additional import invoice as generated by the courier. (We generally use Royal Mail as they do not add administration fees, saving you up to an extra £10 compared to other carriers.)

Unpaid customs invoices will lead to order cancellation, if they remain unpaid after 48 hours.

DELIVERY SCHEDULE

Our UK delivery schedule is estimated to be 3-5 days from order confirmation to delivery receipt. For an alternative cost you can choose to send your parcel on a 1-2 day first class delivery service.

International carriers estimate 7-10 days, but will vary depending on the destination country, and customs processes.

We aim to get all weekday orders posted within 2 working days of receipt, and orders received after 4.30pm on a Friday will be sent on a Monday. If your order is affected by an unusual delay we will contact you.

Bank Holidays will add additional time to the delivery of your order, so please bear this in mind if a parcel is taking longer than expected, and you ordered close to a Bank Holiday date.

If you have an urgent order please contact us before completion, and we will confirm options to get your parcel to you as quickly as possible. Some extra charges may be incurred in minimal cases, e.g. Guaranteed next day delivery by 12pm.

CLICK AND COLLECT

If you live locally to Tavistock or Plymouth we request that you consider helping us reduce our carbon footprint, by ordering items for collection, rather than for a postal delivery.

Our shop in Tavistock has street side loading bays that you can quickly park in to collect, or our address in Plymouth is residential and items can be collected at any time 24/7

Click and Collect orders can be left unpaid at the time of ordering. Unpaid orders are held for a week, or until a mutually agreed date.

You will receive an order update informing you that your order is ready for collection, and usually this will take up to 48 hours. If your order is affected by an unusual delay we will contact you.

Terms of DeliveryWe package all items in a safe and secure way, using recycled packaging, stock boxes, and mail bags where possible. Any plastic packaging used can be placed into a normal recycling plastic bin at supermarkets, and some items are also compostable.

Please keep emails safe for your records, as you will not receive an itemised delivery note in your parcel. However, you will receive a leaflet noting your order number, and date of packaging for your records.

We will send your parcel via Courier Services where your parcel size/weight is outside the parameters of Royal Mail small parcel size, or proves to be more cost effective. Your delivery confirmation should show the delivery provider and tracking code where available.

We reserve the right to change delivery costs and options without prior notice.

For further important policy details regarding delivery of UK and International orders please read section 11 of our terms of service

Lost in Transit Orders / Non Delivery Orders

Before contacting us to report a lost order or late delivery;

•Have you regularly checked on the status of your order using the tracking code provided, on the relevant courier website?

•Has it now been 10 working days (20 working days for international orders) since your order was marked as dispatched?

•Have you contacted your local sorting office or courier depot to see if they are holding the order?

•For courier services does the tracking indicate a successful delivery, or is it showing a pause in transit?

If the answer to each of these is 'yes' then please contact us, and we will check for you.

In the event that your order has been lost in transit, we will submit a compensation claim form after the statutory 10/20 working days, and do our best to reserve replacement items at this point if you wish. The delivery provider may contact you in connection with the claim. A full refund or replacement items will be issued as soon as a claim has been completed with the delivery provider, and we have received confirmation that the parcel cannot be found.

For further policy details regarding lost or returned deliveries please read section 11 of our terms of service

Contact - Rainbow Nation Clothing - Checkout

At Rainbow Nation Clothing we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. This is not a problem at all, we are happy for you to return items for a refund, or an exchange in line with our policies set out below.

Got a problem? Please just let us know, and we will pull out all the stops to help satisfactorily resolve the issue with the item you ordered.

Standard Online 28 Day UK Return Policy * **

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014 you have the right to cancel some or all of your purchase up to 14 calendar days, starting the day after your order is received. We extend the policy to cover all UK online purchases made with us, regardless of value. We allow a total of 28 days for the return/exchange process to be completed in its entirety, in line with these regulations.

For this distance selling policy to be relevant:

•Please inform us by email, no later than 14 days after your parcel's arrival, stating that you want to cancel some/all of your order. You can do this by taking the email link at the bottom of this page.

•Send the items within 14 days of informing us of your wish to cancel. Please include a note in the parcel of your name and full order number, nothing more is required as we will have activated your return from the email you sent us. Without this note there may be a delay in processing your return. Where possible, please return your item in the same packaging.

Payments due will be refunded to you within 7 days of the items arrival with us. Initial standard postage charges will only be refunded where all items in the order are being returned. Postage costs will not be refunded on a partial order return, or where a return is as a result of a refused parcel delivery to an address in the UK or any other country, nor where an international order is cancelled after posting . If a return incurs extra delivery costs on arrival with us, we will confirm this with you, and also not include this charge in your refund.

•You will be automatically refunded to your original payment method. (Please remember it can take some time for your bank or credit card company to process the refund request.)

•Where an item to be refunded had a discount code attached, only the actual amount paid will be refunded as a monetary value. The subsequent portion of any loyalty reward used will be reissued as points back to your account.

Exchanges within the 28 Day Return Policy * **

Please inform us by email, no later than 14 days after your parcel's arrival, stating that you want to exchange some/all of your order. You can do this by taking the email link at the bottom of this page. If you wish to exchange an item(s) a second order can be placed online to reserve the new item(s) you would like.

On checkout enter code 'EXCHANGE' to ensure no immediate payment is taken for your new order. Select Delivery method 'PICK UP'.

Return your unwanted item to us within 14 days of ordering your new items, and include a note with your name, and both the original and exchange order numbers.

•We will contact you to secure any balance payment or refund any overpayment, after receipt of the returned goods, and before posting your new order. Any discount codes on your original order will be calculated into the new payment calculation. Return postage costs will not be refunded, but we re-send exchange orders with no additional postage fees.

Non-Authorised Return * **

A non-authorised return is where you have not informed us of your wish to cancel and return your order, within 14 days of receipt, or have sent the item back to us without any notification. In these situations you are not qualifying for a refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014.

In this situation we will accept a return of your item but provide you with an online credit only.No monetary refund will be made in this instance, and initial/return postage fees will not be refunded.

After 28 days of receipt we will unfortunately not accept a return unless the item falls into the following category.

Faulty, Damaged or Incorrect Items

Please inspect your order upon receipt and contact us immediately if the item is found to be faulty or damaged, or if you received the wrong item. We can evaluate the issue and make it right, also taking into consideration the length of time since your order was received, and any warranties in place. Action may be to replace, exchange or refund your item, and may also involve us contacting the brand directly in some instances.

If a return of the item is requested by us, we will organise a prepaid postage label for you. No additional costs will be incurred as a result of receiving a substandard product. The parcel must be returned to us by the date stated on the label, this will be 7 days after we have purchased it. After this date, the label will be void. Please let us know if you haven’t sent us the parcel by this date, and an alternative arrangement will be made.

ADDITIONAL POLICY TERMS:

* To be eligible for a return of any kind, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging where appropriate. Where items are returned in an alternative condition we will not accept your request to fully refund, even where the policy guidelines have been followed.

Exceptions to our standard return policy will be where items are found to have damages or issues, and your statutory rights are not affected.

**Fidget and sensory toys (including but not limited to SPEKS, Needoh, Crazy Aaron’s) cannot be returned, for hygiene reasons, if they have been opened or if any tags have been removed. Once opened, these items are not eligible for resale.

*** Items purchased as a mystery bundle are classed as a single item purchase, and therefore can only be returned as a whole package. Multi-buy bundles such as 3 for 2, or 4 for 3 - Any item can be returned to be exchanged to an alternative product up to the same value and type. If a cheaper item is chosen, no monetary refund will be made. If any item from a bundle requires a refund then the complimentary item must also be returned, as the bundle will no longer qualify for a discount. If a single item from a bundle is returned without the complimentary item we will not provide a refund for this return.

****We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. We reserve the right to amend or cancel Service if product restrictions have not been adhered to at the time of ordering. Product limits will clearly be displayed on the product page, and It is your responsibility to check, at the time of purchase, item restrictions.

*****Where omissions or errors are caused, on the part of the customer, we may need to request further payments in order to fully complete the purchase and/or delivery. If a package is returned to us from the courier after 3 failed delivery attempts we will refund you for the cost of the order minus the shipping fee.

Please note we have a separate credit/exchange policy for the shop, as items are not bought without prior viewing. This policy can be seen at the checkout, or a copy can be sent to you on request.

Click to read useful independent advice regarding returns and exchanges published by Which?

Our Head Office/Return address is: Rainbow Nation Clothing (Returns), 81 Lynwood Avenue, Plymouth, PL7 4SQ

You can always contact us for any return questions at sales@rainbownationclothing.com

Contact - Rainbow Nation Clothing - Checkout