ChocZero Breakfast Biscuits, Cranberry Orange, 9 oz

We know you are excited to get your products. This page covers shipping times, costs, signature requirements, temperature sensitive shipments, international orders, and tracking. If you are looking for our returns policy, visit the Returns and Exchanges page.

At a glance

Same day cutoff

Orders placed before 12:00 PM EST are typically shipped the same business day.

Free shipping

Free on orders over $99, after discounts, to the contiguous United States.

Flat rate

Orders under $99 ship for a flat $9.99.

Signature required

Required on all orders over $200 unless waived before the order ships.

Order processing and cutoff times

At BariatricPal we prioritize quick and accurate shipping. Orders placed before 12:00 PM EST are typically shipped the same business day. Orders placed after 12:00 PM EST ship the next business day. We ship on business days only, so orders placed on a weekend or a holiday ship the next business day.

Carriers and delivery estimates

USPS Priority: 2 to 7 business days for delivery

UPS or FedEx: 1 to 5 business days for delivery

Expedited: overnight options are available at checkout

Transit estimates are counted in business days from the day the order ships. You will receive tracking updates by email when your package ships and when it is delivered, and SMS updates if you subscribed to text notifications.

Shipping costs

Method

Estimated transit

Cost

Notes

Standard

2 to 7 business days

Free on orders over $99, otherwise $9.99

Contiguous United States, after discounts and coupons.

Expedited

1 to 5 business days

Quoted at checkout

UPS or FedEx, based on weight and destination.

Overnight

1 business day

Quoted at checkout

Subject to availability and the daily cutoff.

Rates are based on your order total after all discounts and coupons are applied. Free standard shipping applies to the contiguous United States and excludes Alaska, Hawaii, Puerto Rico, and international destinations.

P.O. boxes, military addresses, and offshore states

P.O. boxes. Yes, we ship to P.O. boxes through USPS. FedEx and UPS do not deliver to P.O. boxes, so choose a USPS method at checkout for a P.O. box address.

APO, FPO, and DPO addresses. We ship to APO, FPO, and DPO military addresses through USPS. Enter "APO," "FPO," or "DPO" as the city, use "AA," "AE," or "AP" as the state, make sure the ZIP code begins with 09, 34, or 96, and select "United States" as the country. Delivery includes transit to the military post office, usually 2 to 3 days, plus the additional time the military needs to move it to your location, which can take days or weeks.

Alaska, Hawaii, and Puerto Rico. Shipping costs to Alaska, Hawaii, and Puerto Rico are calculated at checkout by weight and destination. These destinations are not eligible for free standard shipping.

Signature required delivery and waivers

A signature is required on all orders over $200 to make sure your order arrives safely. If you are not home during delivery hours, we recommend shipping to your workplace or another address where someone can sign for it.

Signature required packages cannot be left unattended and must be signed for by an adult. If you are not available during the day, consider having the order delivered to your workplace or another address where someone can sign.

Waiving the signature

You may waive the signature requirement on a given order, but the request must reach us before the order ships. Email customer service at store@BariatricPal.com before your shipment leaves our warehouse. A representative will confirm that the waiver was received and applied to your order. You will also be asked to complete and submit a liability release form.

If you waive the signature you release BariatricPal and the carrier from responsibility for the package once the carrier marks it delivered. Signature requirements cannot be removed once an item is in transit. If the waiver was not requested before shipping and the package is returned, you are responsible for the return and reshipment fees.

Missed delivery attempts

If a signature required delivery is attempted and no one is available, the carrier follows its standard redelivery process. That varies by carrier and may include leaving a notice, holding the package at a local facility, or scheduling a redelivery. Check your tracking detail or contact the carrier for next steps.

Address accuracy

Please review your shipping address before you submit your order. A carrier address correction fee applies when a shipment has to be rerouted after it leaves our warehouse, or when the label is wrong because of a customer error such as a missing apartment number or an incorrect ZIP code. Carriers also charge us for the return of undeliverable packages, and those charges are passed through. We cannot reroute or redeliver an order to an address that was entered incorrectly without additional cost.

Holiday and peak season

Carriers run heavier volume during peak holiday periods and delays are common. Place orders early and consider an expedited method at checkout if a delivery date matters. Published transit estimates are not guarantees during peak season.

Weather and temperature sensitive shipments

Warm weather. If you are ordering in summer or into a hot climate, choose the fastest shipping method at checkout. We pack carefully, but FedEx, UPS, and USPS do not compensate for items damaged by heat in transit, and we do not replace or credit items that melted or were heat damaged after leaving our facility. If a carrier leaves packages outside at your address, consider avoiding chocolate coated bars and liquid protein drinks in hot months.

Cold weather. If you live where temperatures drop below freezing, consider that before ordering liquid products. We do not replace or credit products that froze or glass that broke because of freezing. Most of this damage happens after delivery when no one is home to bring the package inside.

Have packages brought inside. Where possible, have orders delivered somewhere they can be brought indoors right away.

Insulated container. You can also ship temperature sensitive items in an insulated container with ice packs for extra protection.

If items arrive melted, place the unopened items in the refrigerator for about an hour. They will firm up again. The appearance may change but the taste and the nutrition do not.

Broken protein chips

We take care packing your order, but protein chips sometimes arrive broken. We cannot issue refunds or credits for broken chips. Broken pieces work well as a crunchy topping for casseroles, as a breadcrumb replacement in meatloaf or meatballs, sprinkled over soups, salads, or chili, or mixed into a morning egg scramble.

Order tracking, changes, and cancellations

You will receive tracking updates by email when your package ships and when it is delivered. If you have opted in to text notifications you will also receive SMS updates. You can view tracking at any time by logging into your account at store.bariatricpal.com and opening the order.

Address changes. If your order has not shipped yet, contact customer service as soon as possible and we will try to update it. Once an order has shipped the address cannot be changed.

Changes and cancellations. Orders that have not yet shipped can usually be changed or canceled. Contact customer service as soon as possible. Changes are not guaranteed once an order has started processing, and an order that has already shipped has to follow the standard return process instead.

Lost, stolen, or delayed packages

If your tracking has not updated for several business days, if the package is marked delivered but you did not receive it, or if the package appears lost, contact customer service with your order number within 48 hours of the expected delivery date. We will open an investigation with the carrier and work toward a resolution. Where a signature requirement was waived, the carrier and BariatricPal are released from responsibility once the carrier marks the package delivered.

Carrier delays caused by weather, natural disasters, customs, or other events outside our control are not grounds for a shipping refund, although we will help you file a claim where the service you paid for carries a delivery guarantee.

Refused and undeliverable packages

If a package is refused, or if the carrier cannot complete delivery after its normal attempts, it is returned to us. You are responsible for the carrier return charges and for the cost to reship the order, and those amounts are deducted from any credit.

International shipping

We ship to Canada, Australia, and almost every country in the world. Your shipping cost and the available options are shown in your cart before you check out. International shipments are priced by weight and destination.

Countries we ship to include: Canada, Australia, the United Kingdom, Germany, France, Japan, New Zealand, and many more. Contact customer service if you need to confirm your country.

Transit times. International orders typically take 10 to 21 business days, depending on the destination country and customs processing. We cannot guarantee delivery times on international orders because customs inspections are outside our control.

Duties, taxes, and customs. Customs policies vary widely by country and can result in import duties, delivery delays, or returned shipments. Our international prices cover the base shipping charge only. Customs duties, taxes, brokerage, and country specific fees are the responsibility of the customer, and BariatricPal cannot be held liable for charges assessed by your local customs office or local carrier. Check your country's customs rules before you order, and confirm that the products you are ordering may be imported into your country.

Importer of record. When you order from us you are the importer of record and you must comply with the laws and regulations of the receiving country. Any fees charged to BariatricPal because of non compliance are charged back to you. If items are returned for compliance reasons, a refund is issued for the merchandise only, less a restocking fee and any other charges incurred, such as quarantine, shipping, or warehousing fees assessed by customs in your country.

Currency. All prices on our website are listed in United States dollars. If you pay by credit card, your card issuer sets the exchange rate and shows it on your statement.

Guaranteed services and claims. Where an express service carries a delivery guarantee and the carrier misses it, you may be eligible for a refund of the shipping fees paid. Contact us and we will file the claim on your behalf. If the carrier accepts the claim we reimburse the shipping fees in full.

Returned international packages. If a package comes back to us because of an address error, because you refused it, or because customs would not allow the items into the country, you are responsible for the return shipping cost billed to us. If a package is held by customs and abandoned because the items are prohibited, no order credit is issued.

Frequently asked questions

How long will it take to receive my order?

Domestic orders typically arrive within 1 to 5 business days after they ship. International delivery times vary by location.

Do you ship to P.O. boxes?

Yes, through USPS.

Can I change my shipping address after placing an order?

Contact customer service as soon as possible. Changes may not be possible once an order is processing, and the address cannot be changed after the order ships.

What should I do if my package is lost or damaged?

Contact customer service within 48 hours of the expected delivery date and we will help.

Do you offer expedited international shipping?

Yes, expedited options are available at checkout.

Why was my order charged shipping?

Free standard shipping applies to orders over $99, after discounts and coupons, shipping within the contiguous United States.

Changes to this policy

This policy may change at any time without notice. The version posted at store.bariatricpal.com at the time you place your order is the version that applies to that order. If you are not sure whether an item qualifies, contact us before you ship anything back.

Contact us

Our customer service team can help you start a return, confirm whether an item qualifies, or check the status of a refund or credit.

•Email: store@BariatricPal.com

•Phone: (855) 957-2725

•Website: store.bariatricpal.com

BariatricPal25 Corporate Circle, Suite 118Albany, NY 12203

Products sold by BariatricPal are foods, beverages, and dietary supplements. They are not medical treatments and are not intended to diagnose, treat, cure, or prevent any disease. Nothing in this policy is medical advice. If you have a diagnosed condition, are pregnant or nursing, or take prescription medication, talk with your own licensed healthcare provider before changing what you eat or supplement with. Any symptoms you experience should be discussed with that provider.

This policy applies to purchases made directly through store.bariatricpal.com. Purchases made from other retailers or marketplaces are governed by that seller's policy.

Last updated: August 1, 2026

Satisfaction Guarantee, Returns, and Refunds

BariatricPal wants you to be satisfied with your order. This policy explains what can be returned, how long you have, how to start a return, and how refunds and store credit are issued. Every return must be authorized by our customer service team before you ship it back.

At a glance

Return window

30 days from the date you receive your order.

Unopened items

Full refund or store credit, less shipping costs.

Opened items

Store credit or exchange on eligible brands when no more than 1 to 2 servings are missing.

Authorization required

An RMA number is required on every return.

Best price guarantee

We work to offer the lowest price available and we stand behind that. If you find an identical product listed for less by an authorized retailer, send us the link before or after you order and we will review it. If the request qualifies we will match or beat that price.

•The product must be identical, including brand, SKU, size, flavor, and quantity.

•The product must be currently in stock at the competitor.

•The advertised price must be the current, publicly visible price.

•Flash sales, clearance pricing, liquidation pricing, and stacked discounts are not eligible.

•We also honor regularly available competitor discount codes and coupons when they apply to the same product.

•Requests are reviewed case by case. Send the product link and the competitor link to customer service.

Return policy details

Returning unopened items

If you are not satisfied with your order, return unopened items in resellable condition within 30 days of receiving them for a full refund or store credit, less shipping costs. Returns are not accepted after 30 days.

Returning opened items

If you tried a product and did not love it, you can return opened items within 30 days as long as no more than 1 to 2 servings are missing, for these brands only:

•BariatricPal

•Bariatric Advantage

•Alex's Low-Acid Organic Coffee

•Doctors Designs

•Legendary Foods

•PatchAid

•ProtiDiet

•Smart Baking Company

•ThinSlim

•Wellesse

•WOW!

You can choose store credit, less shipping costs, or an exchange for a different flavor of the same product. Refunds to the original payment method are not available on opened items.

How to start a return

•Contact customer service at store@BariatricPal.com or (855) 957-2725 with your order number, the items you want to return, whether each item is opened or unopened, and your preferred resolution.

•Wait for your Return Merchandise Authorization (RMA) number. Our team reviews the request and sends you the RMA number along with return instructions and the correct return address.

•Pack the item securely, write the RMA number on the shipping label, and ship it back using a trackable method. Returns received without a pre-approved RMA number cannot be processed.

Authorization is required for every return. Contact customer service before you send anything back. Returns that arrive without an RMA number cannot be accepted, and packages sent without authorization may be refused.

Return shipping and packaging

The customer is responsible for return shipping costs unless the return is the result of our error, or the item arrived damaged, defective, or incorrect.

Package returned items carefully so they are not damaged on the way back to us. We cannot issue a refund or credit for products that are damaged during return shipping. We recommend a trackable and insured shipping method so a claim can be filed with the carrier if the return package is lost or damaged in transit. BariatricPal is not responsible for returns lost in transit.

Refunds and store credit

Once your return reaches our facility we inspect it and then issue your refund or store credit. Refunds and store credit are processed within 7 to 10 business days after receipt and inspection. Refunds are issued to the original payment method used on the order. Depending on your bank or card issuer, it can take an additional billing cycle for the credit to appear on your statement. Store credit is emailed to the address on the order and can be used on any future order at store.bariatricpal.com.

Items that cannot be returned

Clearance and short dated items. These are final sale and cannot be returned or refunded. Short dated items are sold at a discount and are marked with a best by date.

Opened protein powder. No returns or exchanges on opened jugs or bags of protein powder. We offer single serving samples so you can try a flavor before buying a larger size. Opened single serving samples are also non returnable.

Subscription boxes. Subscription boxes and the items inside them are non returnable. We replace items only when they are defective, damaged, or missing.

Replacements and exchanges. We cannot accept returns or exchanges on items shipped as a replacement or an exchange.

Weather related damage. Items damaged by weather after the order left our facility are not returnable.

Broken chips. We cannot issue refunds for protein chips that broke in transit.

Gift cards. Gift cards are not refundable and cannot be redeemed for cash.

Damaged, defective, incorrect, or missing items

If an item arrives damaged or defective, if you received something other than what you ordered, or if something is missing from your shipment, contact customer service within 7 days of delivery with your order number and photos where applicable. We will arrange a replacement, a credit, or a refund at no additional cost to you, and you will not be charged return shipping on a confirmed damaged, defective, or incorrect item.

If you receive the wrong item, please do not open it. Opening an incorrectly shipped product makes it impossible for us to exchange it. Contact us and we will arrange the exchange for the correct item.

Refused and undeliverable packages

If a package is refused, or if the carrier cannot complete delivery after its normal attempts, the package is returned to us. Carrier return shipping charges are deducted from any credit, and you are responsible for the cost to reship the order.

Weather, temperature, and melted products

We are not responsible for weather related damage to products after an order leaves our facility. During warm weather, or if you live in a hot climate, choose the fastest shipping method at checkout and arrange for the package to be brought indoors promptly. During freezing weather, consider the risk to liquid products before ordering. Carriers do not compensate for heat or freeze damage in transit, and we do not credit or replace items that melted, froze, or broke as a result of freezing.

To reduce the risk of heat damage we offer a cold pack service , which is free on orders over $50 and can be added to any order for a small fee. It adds insulation and ice packs to keep temperature sensitive items cool in transit.

If your bars or similar items arrive melted, place the unopened items in the refrigerator for about an hour. They will firm up again. The appearance may change but the taste and the nutrition do not. Handle individually wrapped products as little as possible while they re-harden.

Broken protein chips

We pack carefully, but we cannot guarantee that protein chips will not break in transit. We are not able to issue refunds or credits for broken chips. Broken pieces still work well as a crunchy topping, as a breadcrumb replacement, or stirred into soups, salads, and scrambles.

Exchanges

When you choose an exchange, the returned item is processed as store credit and the replacement is placed as a new order. Exchanges follow the same return window measured from the original delivery date. If the replacement costs more you pay the difference. If it costs less the balance stays as store credit. Items shipped to you as a replacement or an exchange are not themselves returnable or exchangeable.

Subscriptions, bundles, and gift cards

Subscription orders. Each subscription shipment follows the same return window measured from the delivery date of that shipment, and the same rules for opened and unopened items apply. Refunds and credits are based on the price you actually paid, including any subscription discount. To stop future shipments, manage the subscription from your account page or contact customer service.

Bundles and multi-packs. If you bought a bundle or multi-pack at a discounted price, the entire bundle must be returned to receive the bundle price back. Returning part of a bundle may cause the kept items to be repriced at individual retail value, and the refund or credit is adjusted accordingly.

Gift cards. Gift cards are not refundable and cannot be redeemed for cash. If an item purchased with a gift card is returned, the credit is issued back to the gift card or as store credit.

International returns

International orders follow the same return window. The customer is responsible for return shipping and for any customs charges, duties, or brokerage fees incurred on the return. The package must clear United States customs before we can process it. We are not responsible for packages lost or delayed by international carriers or customs authorities.

Frequently asked questions

How long do I have to return an item?

You have 30 days from the date you receive your order to start a return.

Do I have to pay for return shipping?

Yes, customers are responsible for return shipping costs unless the return is due to our error or the item arrived damaged, defective, or incorrect.

How long does it take to process a refund?

Refunds and store credit are processed within 7 to 10 business days after we receive and inspect your return. How quickly it then appears depends on your payment method and financial institution.

Can I return an item I have already opened?

For the brands listed in this policy, yes, as long as no more than 1 to 2 servings are missing. This does not apply to every product, so check the exceptions above for the item you want to return.

What is the cold pack service?

It is an add on that protects temperature sensitive items in transit with insulation and ice packs. It is free on orders over $50 and can be added to any order for a small fee.

What if my order arrived damaged or is missing an item?

Contact customer service within 7 days of delivery with your order number and photos where applicable, and we will make it right.

Changes to this policy

This policy may change at any time without notice. The version posted at store.bariatricpal.com at the time you place your order is the version that applies to that order. If you are not sure whether an item qualifies, contact us before you ship anything back.

Contact us

Our customer service team can help you start a return, confirm whether an item qualifies, or check the status of a refund or credit.

•Email: store@BariatricPal.com

•Phone: (855) 957-2725

•Website: store.bariatricpal.com

BariatricPal25 Corporate Circle, Suite 118Albany, NY 12203

Products sold by BariatricPal are foods, beverages, and dietary supplements. They are not medical treatments and are not intended to diagnose, treat, cure, or prevent any disease. Nothing in this policy is medical advice. If you have a diagnosed condition, are pregnant or nursing, or take prescription medication, talk with your own licensed healthcare provider before changing what you eat or supplement with. Any symptoms you experience should be discussed with that provider.

This policy applies to purchases made directly through store.bariatricpal.com. Purchases made from other retailers or marketplaces are governed by that seller's policy.

Last updated: August 1, 2026