Chocolate Hazelnut Spread

Call Us

Please feel free to email or call us if you have any questions about our policies.

info@woonwinkelhome.com

503-334-2088

Free In-Store Pickup

We are happy to provide free in-store pickup so we have a chance to say hello. Choose the Pick Up delivery method on the last page of checkout. Pickup hours are 11-6 every day. Your orders can be picked up at our flagship at 935 SW Washington Street.

Shipping for In-Stock Items

Delivery is typically via USPS or UPS.

Our shipping rates for most small-to-medium items are based on weight and dimension, and are calculated automatically when you check out.

Most in-stock items are packed and shipped by our team within 1-4 days of purchase. Please contact us directly (info@woonwinkelhome.com or 503-334-2088) if you require an item to arrive by a certain time.

Scheduled holiday closures and unplanned closures due to inclement weather may cause shipping delays.

We'll send tracking information when your order ships.

Shipping costs are non-refundable.

Items ordered together will not necessarily be shipped together.

Shipping Responsibility / Troubleshooting

It's the customer's responsibility to provide a secure and correct delivery address, and to track your package to protect your purchase.

If a package is stolen after delivery or refused, we regret that Woonwinkel cannot be responsible for replacement or reimbursement costs. Please consider shipping options that include insurance so you can be reimbursed for both the shipping costs and the contents if your package is stolen.

If a customer provides a shipping address that cannot be verified by the carrier, Woonwinkel cannot be responsible for re-shipping costs. Please take care to provide a correct and verifiable address.

If a package is lost in transit by the carrier, please reach out--we'd be happy to help you understand your options. In most cases, if a package is deemed lost in transit by the carrier, we can file a claim on your behalf and get a quick replacement out to you.

Shipping Drop-Ship and Special Order Items

Some of our items ship directly from the manufacturer, as stated in the product's description. The product description will state the manufacturer's normal lead time for that item, but it cannot be guaranteed. D isruptions in supply chains and transportation may affect typical lead times . We will do our best to inform our customers of such delays. We regret that we cannot issue refunds for special orders that are delayed for reasons beyond our control. Please c ontact us at info@woonwinkelhome.com or 503-334-2088 if you have questions.

Shipping Large/Fragile Items

Some of our large or fragile items, as stated in the product description, will require us to get a unique shipping quote for you. After you purchase these items, you'll receive a shipping quote and an estimated delivery time via email. As most of these items are made-to-order, the delivery time is an estimate and we cannot guarantee it. After reviewing the shipping quote, if you'd like to proceed, we'll invoice you to collect the outstanding shipping costs. If you'd rather not proceed, we'll happily issue you a refund.

International Shipping

We can ship to several different countries. Woonwinkel cannot be responsible for duties or taxes incurred at customs. Woonwinkel cannot be responsible for deliveries that are delayed, damaged, or destroyed by customs officials.

Holds

We'll happily hold in-stock purchases for 30 days. After 30 days we'll return it to our inventory. We regret we cannot always issue refunds for unclaimed holds.

No Sales Tax

Because Woonwinkel is a small business and operates in Oregon, and no place else, we're not required to collect sales tax. So enjoy your tax-free shopping! We encourage you to check your state's tax regulations regarding the reporting of purchases on your individual tax return.

Additional Policies

Link to Returns/Exchanges

Link to Privacy Policy

Link to Terms of Service

Contact - Woonwinkel - Checkout

Call Us

Please feel free to email or call us if you have any questions about our policies.

info@woonwinkelhome.com

503-334-2088

Returns & Exchanges

Most in-stock items and in-stock furniture are eligible for a refund. See exceptions below.

All returned items must be unused and in their original condition and packaging.

Refunds: 14 days. Please contact us ( info@woonwinkelhome.com or 503-334-2088) within 14 days of receiving your items. Receipts are required for a refund. Return authorizations expire in 7 days, so please return your items promptly.

Exchange or store credit: 21 days. Please contact us ( info@woonwinkelhome.com or 503-334-2088) within 21 days of receiving your items. Exchange authorizations expire in 7 days, so please return your items promptly.

Gifts without a receipt are eligible for store credit or exchange only.

Return/exchange shipping costs are the responsibility of the customer . When you use our shipping labels for a return, the cost of the label will be deducted from your refund. We regret that we cannot be responsible if your return package is lost or damaged during transit. We recommend using a trackable, insured shipping method.

Ship your returns to:

Woonwinkel Returns

935 SW Washington Street

Portland, OR, 97205

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded through your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@woonwinkelhome.com.

We extend our return policy for the Holiday season: for all orders placed on or after Nov 1 you have until December 31 the same year to initiate your return. Happy Holidays!

Exceptions/Final Sale Items

Certain items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or drop-shipped items), and personal care goods (such as beauty products). Please get in touch if you have questions about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Cancellations

If you wish to modify or cancel an order, contact us immediately (info@woonwinkelhome.com or 503-334-2088)--ideally, within hours of placing your order. We regret that we can't modify or cancel a special order or drop-shipped order once it's been placed with the manufacturer. Upon purchase, we'll provide an estimated manufacturing and delivery time for this type of order; however, these estimates aren't guaranteed, and we cannot issue refunds for delays beyond our control.

Defective Merchandise

Please inspect your items as soon as you receive them. If your product contains a flaw, please contact us ( info@woonwinkelhome.com or 503-334-2088) within 14 days of the date the merchandise was received. We'll happily arrange an exchange or refund and ship replacement items to you, free of charge, if the item is in stock. We regret that we cannot replace discontinued items. Defective merchandise must be returned in its original package within 7 days of receiving a return shipping label from us. We regret that claims received 14 days after the delivery date cannot be accepted.

Shipping Damage & Delays

Woonwinkel cannot be responsible for carrier mishandling that results in damage or delays; however, we can often assist in filing a claim. Please send us your tracking information, along with photos of your damaged items and the packaging. Please do not throw away the packing materials. Contact us (info@woonwinkelhome.com or 503-334-2088), and we'll do our best to assist you.

Please inspect your packages as soon as you receive them. We regret that any claims made 14 days after the delivery date cannot be accepted.

Woonwinkel cannot be responsible for international deliveries that are delayed, damaged, or destroyed by customs officials.

Refunds for Out of Stock Items

Occasionally, an ordered item will be out of stock or on backorder. In these rare cases, customers will be notified within 1-3 days of placing their order. We'll try our best to offer a suitable substitution, or we can issue you a refund.

International Orders

Woonwinkel cannot be responsible for duties or taxes incurred at customs. Woonwinkel cannot be responsible for deliveries that are delayed, damaged, or destroyed by customs officials.

Privacy Policies & Terms of Service

Link to Shipping Policy

Link to Privacy Policy

Link to Terms of Service

Contact - Woonwinkel - Checkout