Child Safety Locks

WE SHIP WORLDWIDE

Once your order ships, you will receive a shipping confirmation email with tracking information.

PROCESSING TIMES

Your order will be processed in 1-3 business days once payment is received and cleared. Order processing may take longer when we receive a huge number of orders per day. Do not be alarmed, all orders are fully insured.

SHIPPING TIMES

Shipping time may vary depending on location.

Our shipping usually takes 7 to 14 days after we process your order.

Due to high demand, some of the orders may take a little longer to arrive. O rders may take 2-4 weeks to arrive. Please email us at info@shopsmartsprout.com for any questions. We strive to ensure that your order arrives as soon as possible.

Tracking details will be sent to you along with your shipping confirmation email.

SHIPPING COSTS

We offer free shipping. Additional shipping options are available at checkout. We use well-known carriers to ensure your order gets to you quickly and securely.

OTHER INFORMATION

We currently have warehouses in Canada, USA and China. Depending on your location your order will be shipped from one of them. We try our best to ship from the warehouse closest to you.

Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@shopsmartsprout.com . If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for shipping charges to return products ordered in error.

A restocking fee of 50% may apply to special orders items that are being returned and/or cancelled. You can always contact us for any return question at info@shopsmartsprout.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@shopsmartsprout.com.

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