Charcoal Grate for Flatfold Fire Pit – XL

Thank you for choosing Overland Kitted. We work closely with premium manufacturers and logistics partners to deliver your order quickly and reliably. Please review our shipping policy below.

Processing Time

Most in-stock items ship within 24–48 hours , excluding weekends and holidays.

Some products may ship directly from the manufacturer or our warehouse partners.

Made-to-order or custom-built products may have extended lead times. Estimated production or ship times will be communicated when available.

Shipping Methods

We use a combination of trusted carriers depending on the size and weight of your order.

UPS and FedEx: Most standard-size items.

USPS: Smaller or lightweight packages.

Freight Shipping: Large or oversized items such as rooftop tents, bumpers, racks, and drawer systems. Freight costs are calculated at checkout when applicable.

Freight Deliveries

Freight shipments follow special requirements due to their size:

Freight deliveries are curbside only unless otherwise noted.

Liftgate service may not be included for all destinations and may incur an extra charge.

A signature may be required at delivery.

Please inspect all freight shipments upon arrival.

If the item shows visible damage, you must refuse delivery and note the damage on the delivery receipt.

For concealed damage not visible at delivery, report the issue within 48 hours with photos.

Delivery Times

Delivery times vary by location and carrier.

Most items arrive within 2–7 business days once shipped.

Oversized or freight shipments may take longer depending on distance and scheduling.

Estimated delivery dates will be provided at checkout when available.

Multiple Shipments

Your order may arrive in multiple shipments depending on:

Item size

Availability

Manufacturer fulfillment

You will receive tracking information for each shipment.

Address Accuracy

Please ensure your shipping address is complete and accurate. If you need to change your address, please contact us before the order has shipped, we are unable to change an address after an order has been shipped.

We are not responsible for delays or additional shipping fees caused by:

Incorrect or incomplete addresses

Missed deliveries

Carrier re-delivery fees

Orders Cancellations

Most orders can be cancelled prior to shipping, please contact us hello@adventure-imports.com to cancel an unshipped order.

Orders that are shipped and/or in transit are unable to be cancelled.

Custom orders/Special Orders: Due to production and shipping schedules, custom items and special order items may not be able to be cancelled or be subject to up to 20% cancellation fee.

Backorders & Delays

If an item becomes backordered or experiences unexpected delays:

We will contact you as soon as possible with updated details.

You may choose to wait, change the item, or cancel before it ships.

International Shipping

We ship internationally to the countries listed in our website’s shipping dropdown menu.

For destinations not listed, please contact us at hello@adventure-imports.com and we will confirm whether shipping is available.

Please note:

International orders may be subject to import duties, taxes, and customs fees , which are the responsibility of the customer.

Delivery times vary by destination and may be longer than domestic shipments.

Some oversized or freight items may not be eligible for international shipment.

Questions?

We’re here to help. Email us anytime at hello@adventure-imports.com .

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Thank you for choosing Overland Kitted. We work closely with premium manufacturers to offer high-quality overland and vehicle-based travel gear. To ensure clarity and fairness, please review our return policy below.

Based on the nature of the products we sell, some items may be large, heavy and have high return shipping costs. Many items we sell are also made-to-order and not eligible for return or exchange. Measure twice, order once, and ask us for help if you need it.

Eligibility for Returns

Returns must be requested within 30 days of delivery .

Items must be unused , uninstalled , and in original packaging with all hardware, accessories, and documentation included.

Items showing signs of installation, assembly, mounting, or use are not eligible for return.

Unauthorized returns may be rejected.

•Some brands enforce a re-stocking fee which will be deducted from your refund.

Returns must be requested within 30 days of delivery .

Non-Returnable Items

The following items cannot be returned:

Custom products built to your specifications.

Made-to-order products that enter production after your order is placed.

Electrical components , wiring, batteries, and all electronic accessories.

Opened or used bedding, pillows, or soft goods (for hygiene reasons).

Any item marked Final Sale or Clearance .

Some made-to-order or custom items may be returnable at the manufacturer’s discretion and may be subject to a restocking fee . Eligibility will be confirmed during the return authorization process.

Brand-Specific Policies

Certain brands require their own inspection process, restocking fees, or packaging conditions.

If your return is subject to a brand-specific policy, we will communicate those details during authorization.

Freight & Oversized Items

Rooftop tents, bumpers, racks, sliders, drawer systems, fridges, and other oversized items often ship by freight. Returns on these items follow special rules:

Freight returns must be pre-approved before shipping.

Outbound freight costs are non-refundable.

Customers are responsible for arranging and paying for return freight unless otherwise specified.

Items must be returned palletized and properly packaged to prevent damage.

If your freight shipment arrives with visible damage, you must refuse delivery. Accepting a visibly damaged shipment may void eligibility for a refund or replacement.

For concealed damage not visible at delivery, report the issue within 48 hours with photos.

Liftgate charges, residential pickup fees, and re-delivery fees are the customer’s responsibility.

Items damaged due to inadequate return packaging or transit issues may be rejected or partially refunded based on inspection.

Damage or Missing Parts

Please inspect your order upon arrival.

Freight Deliveries

Inspect packaging and product before signing the delivery receipt.

Note any damage on the delivery receipt.

Refuse the shipment if the item is significantly damaged.

Report damage within 48 hours with photos.

UPS/USPS/Fedex/Ground Deliveries

Report missing parts or damage within 5 days of delivery.

After these windows, we may be unable to file carrier or manufacturer claims on your behalf.

Warranty Claims

Warranty claims are handled according to the manufacturer’s warranty policies .

We will assist with the process when possible, but final approval rests with the manufacturer.

Installed or used items typically qualify for warranty evaluation , not return.

Return Process

Request Authorization

Email hello@adventure-imports.com with your order number, item(s), and reason for return.

Receive Instructions

Once approved, we will provide packaging guidelines and, if applicable, a prepaid return label.

Return Shipping

If we provide a label, its cost is deducted from your refund.

If using your own carrier, we are not responsible for lost or delayed packages.

Refunds

Refunds are issued to the original payment method once the returned item is received and inspected.

Processing takes 5–7 business days after the item arrives.

Original shipping costs (including freight) are non-refundable .

Items missing packaging, hardware, or showing signs of installation may incur a restocking fee or be denied .

Refused Deliveries

Refusing delivery for reasons other than visible freight damage may result in:

Outbound shipping deducted from the refund

Return shipping deducted

Possible manufacturer restocking fees

Questions?

We’re here to help. Contact us anytime at hello@adventure-imports.com .

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