ceramic cookie jar

We offer to our customer different kind of shipping cost that change with the dimension of the piece and the weight.

At the moment we have DHL courier and our shipment included the insurance.-

When you receive a package you need to check is the box is in perfect condition or if is dameged from outside and if you open and you find a broken piece you need to make a photo of the pachage and broken piece and sent by e mail to info@ceramichepontevecchio.com in a week-

We replace the pice for you , we need 3-4 week to replace the broken pice.

You need to save the packege if DHL courier decide to give a look , then when you receive the replacement you can trash it.-

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We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@ceramichepontevecchio.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@ceramichepontevecchio.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, custom products such as special orders or personalized items.Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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