CERAMIC BLACKBIRD PIE VENT PIE BIRD

We aim to dispatch all in stock UK orders within 1-2 days via 48H trackable courier service ( D&D STANDARD | 3 - 5 DAYS ). Either via Royal Mail or Parcelforce, unless a specific service has been selected by the customer.

Our dispatch days are Monday through to Friday, our daily cutoff is 2pm ( 12am Friday ). Although couriers may collect before this time. Orders placed after 2pm will be dispatched next day.

Please keep in mind that we do not dispatch orders on weekends or bank holidays.

You will receive a shipping conformation email once your order has been dispatched.

All orders are shipped by our team here in our East Sussex Dispatch and Warehouse.

Please check product descriptions for lead times which we try to keep as updated as possible.

All stated lead times are for UK mainland delivery only, please take into account additional transit time if you are overseas.

Lead times are subject to change at any time due to manufacturers, especially during busy periods, as is the nature of a bespoke made order. These are out of our control but we will do our best to update you.

- Shipping services?

We offer different shipping services tailored to your needs; such as priority delivery and pallet removal.

* Disclaimer : Select a date does not guarantee delivery date. Production delays can incur delays to your order, meaning you will receive it after the preferred date selected . We will do our best to keep you updated

Once your order has left our warehouse, the delivery date is at the discretion of the courier.

Please note our website T&C’s regarding bespoke products orders.

For large items, larger orders and orders that have a specific deadline we highly recommend using our dedicated D&D Van ( D&D DOOR TO DOOR ).

Quotations can be made in advance and added to your order or retrospectively paid. We recommend booking in the service in advance to avoid disappointment.

D&D FREE UK MAINLAND DELIVERY ( 2 - 3 DAYS ) - £0

Tracked delivery to the UK, arrives after 2 working days from dispatch if in stock ( or as lead time specified in product description ). Free shipping over £99 EXCLUDES FURNITURE & HEAVY ITEMS

D&D COLLECTION ( 2 - 3 DAYS ) - From £0

You will be contacted for specific collection date, time and arrangements from Hastings, East Sussex, UK.

D&D PRIORITY / PREFERRED DATE ( From Next day ) - £9.20

Priority ensures next day delivery or preferred delivery date selected. Cut off time 2pm ( 12pm Friday ) .

Preferred date means we will dispatch your order so that it arrives on your preferred delivery date. Please see disclaimer *.

D&D SATURDAY DELIVERY - £17.40

Tracked delivery to the UK, arrives Saturday if in stock. Cut off time 2pm ( 12pm Friday )

D&D HEAVY ( 2 - 3 DAYS ) - £10.40

Tracked delivery to the UK for heavy products ( weight surcharge ). Arrives after 2 working days from dispatch if in stock ( or as lead time specified in product description ).

D&D PALLET ( 3 - 5 DAYS ) - £80

Tracked pallet delivery to the UK. Arrives after 3 - 5 working days from dispatch if in stock ( or as lead time specified in product description ).

D&D PALLET WITH REMOVAL ( 3 - 5 DAYS ) - £95

Tracked pallet delivery to the UK. Arrives after 3 - 5 working days from dispatch if in stock ( or as lead time specified in product description ). Pallet and packaging materials will be removed if prompt ( driver will make the call if possible and refund of £15 given if not )

D&D DOOR TO DOOR ( 3 - 5 DAYS ) - From £95

Tracked dedicated driver delivery to the UK. You will be contacted for specific delivery date, time and arrangements. Pallet and packaging materials will be removed if prompt ( driver will make the call if possible and refund of £15 given if not )

FED EX ( 3 - 10 DAYS)

Tracked international Fed-Ex delivery. Arrives after 3 - 10 working days from dispatch if in stock ( or as lead time specified in product description ).

DPD UK ( 2 - 5 DAYS ) - £8

Tracked international DPD delivery. Arrives after 2 - 5 working days from dispatch if in stock ( or as lead time specified in product description ).

D&D EUROPE ( 3 - 8 DAYS ) - From £18.50

Tracked international delivery. Couriers will change from a uk company to local service such as GLS. Arrives after 3 - 10 working days from dispatch if in stock ( or as lead time specified in product description ).

D&D NORTHERN IRELAND ( 3 - 7 DAYS ) - From £9.50

Tracked delivery to the UK, arrives after 3 working days from dispatch if in stock ( or as lead time specified in product description ).

D&D USA ( 3 - 10 DAYS ) - From $30

Tracked international delivery. Couriers will change from a UK company to local service such as DHL. Arrives after 3 - 10 working days from dispatch if in stock ( or as lead time specified in product description ).

Contact - DYKE & DEAN - Checkout

To return your order, you should mail your product to:

Dyke & Dean Dispatch, 2 Maunsell Road, Castleham Industrial Estate, St Leonards on Sea, East Sussex, TN38 9NL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Our furniture, large items and larger orders may be shipped on a pallet service. Pallet deliveries are kerbside only and the delivery drivers are unable to bring deliveries inside a delivery address. Please be aware that you will be responsible for the disposal of the packaging and pallet. Furniture and products that require assembly is not included in the shipping rate. We do not offer assembly in our shipping services and is not included in the RRP of the product.

If you have agreed a delivery date and time slot, and you are out when we arrive, we can reschedule a delivery for the next available date. There will be a charge for the subsequent delivery, even if the first delivery was free.

If you require the goods to be brought into a room of your choice, please contact us for a quote for delivery with our dedicated driver.

Delivery Issues & Damages

These must be reported to us via email within 3 working days of delivery. Please include images and a description of the issue for our review. Anytime after this period we cannot refund or replace. Email info@dykeanddean.com.

Order Shortages

In the unlikely case this must be reported to us via email within 3 working days of delivery. Anytime after this period we cannot refund or replace. Email info@dykeanddean.com.

Returns

Our policy lasts for 14 days. If 14 days have gone by since your purchase has been delivered, unfortunately we can’t offer you a refund or exchange.

Goods / Returns must be received to Dyke & Dean within 14 days of being purchased by you. If Goods / Returns are received after this we will not issue a refund. Notification to our office of your return via telephone, email, fax and or letter within 14 days does not mean a refund will be given. A refund will only be reviewed if the Goods / Returns are received within 14 days to our possession.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customers are responsible for the delivery costs of returning the goods. Please email info@dykeanddean.com to arrange a return.

Several types of goods are exempt from being returned. Paper goods such as magazines or note pads cannot be returned. We do not except returns on fabric cable unless the amount is roll size of 100 meters.

Furniture returns are subject to a 20% restocking fee. This is deducted automatically from the order total.

Bespoke furniture, lighting, bathroom and or any other products 'made to order' are non returnable. Any products carrying a lead time are non refundable.

Dyke & Dean are not responsible for collecting returns unless items are damaged or missing.

To complete your return, we require a receipt or proof of purchase, order number, names relating to the order. Contact as at info@dykeanddean.com

Trade Order Returns ( UK )

All delivery issues, damages and order shortages must be reported to us via email within 3 working days of delivery. Please include images and a description of the issue for our review. Anytime after this period we cannot refund or replace. Email info@dykeanddean.com.

Trade orders cancelled or returned are subject to a 30% restocking fee. We do not offer returns on bespoke ordered items, ( including furniture and lighting ) modified products and cut lengths of flex.

If you are a business customer, you may return any unopened goods, in original condition, which can be sold again "as new", within 14 days after the day of receipt of the goods.

Trade Order Returns ( OUTSIDE OF UK )

All delivery issues, damages and order shortages must be reported to us via email within 3 working days of delivery. Please include images and a description of the issue for our review. Anytime after this period we cannot refund or replace. Email info@dykeanddean.com.

Trade orders cancelled or returned are subject to a 30% restocking fee. We do not offer returns on bespoke ordered items ( including furniture and lighting ), modified products and cut lengths of flex.

If you are a business customer, you may return any unopened goods, in original condition, which can be sold again "as new", within 10 days after the day of receipt of the goods.

Outlet Orders & Outlet Returns

Outlet items are sold as 'first come first served' they are only available though our website and in our physical store. Outlet items are represented to the best of our ability with images and descriptions. Outlet items are significantly discounted to clear and are not refundable under any circumstances.

Sale & Discounts

Retail and or Trade sales made online or in our physical locations cannot be combined or applied to Outlet items. Only one promotion or discount can be used to any given order.

Lost Parcels

Our missing parcels procedure will come into action if your order fails to arrive within 10 days (UK only) and 20 days (International) of despatch, please email to inform us as soon as possible.

We will investigate your claim and if We are satisfied that the non arrival of the product or products was attributable to Us (Dyke & Dean) then a refund will be credited to the Paypal account or credit/debit card from which the original order was made.

We withhold the right to refuse to make future deliveries to addresses that are considered to be insecure.

Refunds (if applicable)

We will ask for a image of the product in question to be emailed showing the problem in your order, once we receive this and agree to a replacement please post your product back to us in Hastings. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

It can take time to issue a refund, we aim to refund within 30days of receiving the goods back from you. In some cases we may issue a refund based on a photograph.

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@dykeanddean.com.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Bespoke Orders

If an order is made ( with any product or service ) to bespoke requirements either with and not limited to project, colour, size, finish and quantity.. etc. This type of bespoke order is non returnable or refundable. All our furniture, lighting and any product with a lead time or bespoke finish is made to order and is non refundable or returnable.

A bespoke order can be made via our Dyke & Dean Website, Dyke & Dean Shops, Dyke & Dean Office and Dyke & Dean Studio. In all locations bespoke orders are non refundable or returnable, no matter what location they are processed in.

Bespoke orders that are made and then later cancelled will not be refunded. Bespoke orders made for products manufactured outside the UK and carries a lead times are non refundable. If the order has been imported into the UK and then cancelled we will charge for the shipping and import taxes relating to the order.

Contact - DYKE & DEAN - Checkout