Center Stone Replacement Service

Our lead time for rings that are made to order is 3 weeks if set in Titanium, Black Zirconium or Damascus Steel (and do not contain any silver or gold), 6 weeks for Tungsten and Ceramic as well as rings containing Gold or Silver, and up to 8 weeks on women's engagement and wedding rings, or any rings which contain precious stones. Please note that fully custom women's rings always have the possibility of taking 8 week or longer. Designing a custom commissioned ring takes time and extra care to ensure we can make the ring you have envisioned come to life. This extra time accounts for sourcing custom stones, new materials, or the custom casting of an original design and the complexity of that design. Also, please note that the shipping method you select at checkout is not referring to the production time of your order, that is simply choosing how quickly the shipping process will be once the order has shipped. We do offer a rush service if you need your ring sooner than our standard lead times. You can read more about that HERE . Feel free to contact us prior to ordering to verify that your need-by date is possible! We also have many In-Stock options that can generally ship in as little as 1-4 weeks! Click HERE to visit these options

International Shipping:

Yes, we ship all over the world! Basic international shipping begins at $15 for an average of 2 weeks shipping time, but you can purchase upgrade shipping at checkout. We are not responsible for any customs fees that may be due upon delivery of your package. Not all countries will require customs fees, and we have no way of knowing who will or will not be charged.

Signature Confirmation

We do not default to requiring a signature upon delivery for domestic shipping addresses, however there are 3 different shipping options at checkout that have the option to require a signature. For international addresses, we believe typically a signature is required upon delivery, or they will leave you a little slip to go pick up the package in person.

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We do accept returns and exchanges as long as the ring is returned within 30 days of receiving it, the ring is not custom, and it arrives in perfect condition. The ring also must be in its original, unaltered state.

Custom Rings: All custom rings are considered final sale and cannot be returned for any portion of a store credit or refund. Custom means altering the ring in any way from what the ring listing shows - different width, adding a ring engraving, different materials, etc. This also includes a fully custom design that we worked with the client to create.

**All Mine Stone purchases are considered custom and cannot be canceled, returned, or exchanged*

Non-Custom Rings: You can return the ring for a full refund or exchange it for a ring that is of equal or lesser value. If you would like to exchange your ring for a ring that has a higher value than what you originally paid we will provide you with a store credit which can be used to purchase the new ring. The price difference will be paid at checkout.

In the event you need to send your ring in for a return or exchange, simply email us with your order number and put "Attention Returns" in the subject line of the email to receive instructions on sending the ring in.

*A shipping label will not be provided. The customer is responsible for shipping charges to return the ring. If shipping your ring to us from outside of the U.S. we are not liable to cover any import/customs fees that may be required by the mail carrier. We will require these fees be paid by you, the customer, prior to us paying the mail carrier. If the fees are not paid in a timely manner this may result in the mail carrier returning the ring to you.

*If you purchased the Extend Protection Plan and return your jewelry, Extend will issue a pro-rated refund based on how long you have had your ring.

*All refunds will automatically be processed through the original payment method.

*You may not return more than 1 ring within a 6 month time frame.

*Rings must be returned in perfect condition. If there is damage, scratching, etc. we will deduct the repair amount from your refund or store credit

CANCELLATIONS

If you contact us within 24 hours of your purchase you can receive a 100% refund. If contacting us after 24 hours of ordering a 30% restocking fee will be retained, and you will receive a 70% refund.

Custom orders cannot be canceled at any time for any portion of a refund or store credit.

*Ring engravings and box engravings will not be refunded if service has been completed

*Rush services will not be refunded

*All refunds will automatically be processed through the original payment method

PRODUCTION TIMES

•3 Weeks: Rings set in Titanium, Black Zirconium, Damascus Steel, Tungsten, or Ceramic

•If the ring contains any Silver or Gold the production time is 6 weeks

•6 Weeks: Any ring containing Silver or Gold

•8 Weeks: Women's engagement rings & any ring with precious stones

•8-10+ Weeks: Please note that fully custom rings always have the possibility of taking longer than 8 weeks. Designing a custom commissioned ring takes time and extra care to ensure we can make the ring you have envisioned come to life. This extra time accounts for sourcing custom stones, new materials, CAD design, or the custom casting of an original design and the complexity of that design

*Staghead Designs reserves the rights to any design created for a client and may post or share that design publicly as well as list the ring on our website for purchase*

MISCELLANEOUS

Please note that the interior of all eligible rings will be engraved with our antler logo and the metal type of the ring you are purchasing.

We do offer a rush service if you need your ring sooner than our standard lead times. You can add this service during checkout when asked if you need your ring sooner, however please note there are some restrictions and an additional fee may be incurred depending on the need-by date.

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