CELINE Flat Shoes

GENERAL SHIPPING GUIDELINES

DOMESTIC SHIPMENTS

We ship all orders to a Japan address via Yamato Transport / Japan Post / Sagawa. You will enjoy free shipping and tax included services.

INTERNATIONAL SHIPMENTS

We ship all orders to an address outside of Japan via FedEx Priority and DHL Express. We ship to over 30 countries or regions . We cannot deliver to P.O. Boxes, APO/FPO addresses and select U.S. Territories. If you have any questions about your order contact LuxUness Customer Service team Monday – Friday, 9:30AM – 6:30PM GMT+9 at customer@luxuness.com .

SHIPPING TO

FASHION ITEMS (APPAREL, FOOTWEAR, JEWELRY, HANDBAGS, WATCH ETC)

All products are eligible to ship outside the Japan to the countries or regions listed below. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials. Please note that the customer is responsible for any import duties, goods and services tax (GST), value added tax (VAT), and customs fees.

•United States

•Canada

•Denmark

•Estonia

•Finland

•France

•Germany

•Italy

•Netherlands

•Norway

•Portugal

•Spain

•Sweden

•United Kingdom

•Australia

•New Zealand

•China

•Hong Kong

•Indonesia

•Macao

•Malaysia

•Philippines

•Singapore

•South Korea

•Taiwan

•Thailand

•Vietnam

DELIVERY TIMEFRAME AND FEES

DESTINATION

DELIVERY TIME

COST

United States,Canada

3 – 6 business days

Free

Europe

4 – 7 business days

Free

Asia

3 – 6 business days

Free

Australia, New Zealand

4 – 7 business days

Free

PACKAGE TRACKING

We will send an email notification including tracking information when your package has shipped. You can also view the status of your order and obtain tracking information in your order page.

DELIVERY INSURANCE

LuxUness packages are secured directly by the shippers.

SALES TAX

LuxUness has a fiduciary responsibility and is obligated by law to collect sales tax on orders shipped to Japan, jurisdictions that charge sales tax.

CUSTOMS AND DUTIES

Orders shipped outside of the Japan may be subject to import taxes, customs duties and other fees levied by the destination country. All orders are delivered duties unpaid, and all import taxes, duties and customs fees, as well as compliance with the laws and regulations of the destination country, are the customer's responsibility.

Except for products shipped to the United States, customs duties will be covered by LuxUness.

Payment is usually collected at time of delivery. LuxUness may provide the international shipper with the product details, including cost, as well as customer name and address or other contact details, so that the information can be provided to destination customs or postal authorities, to the extent required under the laws and regulations of the destination country.

RETURNS

All items that are returnable within Japan, per our Return & Refund Policy , are also returnable internationally.

Contact - LuxUness - Checkout

At LuxUness, we prioritize quality and thorough condition checks. However, if you receive a defective product or one that does not match your order, please contact us within 14 days of delivery.

1. Return Process：

1. Contact us at customer@luxuness.com within 7 days of receiving the product.2. Ship the product back to LuxUness.

Return to：

Address : 2-5-20-201, Kawagishi, Toda, Saitama, Zip Code: 3350015, JAPAN

Mr.circulate Co.,Ltd.

Phone : +81482297686

E-mail: customer@luxuness.com

Once LuxUness receives the product, we will process the refund via the original payment method within 3 business days.

2. Product defect r eturns:

2.1 Reporting Issues: Contact us within 14 days of receiving the product if it is defective or there is a discrepancy with your order.

2.2 Return and Inspection: After receiving the return and confirming the claims, we will either exchange it for a non-defective product or, if an exchange is not possible, provide a refund.

•The photos do not clearly show any obvious defects that would affect the value of the product.

•There are significant errors in the product description.

•LuxUness shipped the wrong product.

2.3 Refund Method: We will refund the cost of the product and any additional fees (if applicable) via the original payment method.

2.4 Refund Timeline: Once LuxUness receives the returned product and confirms the claims, we will process your refund within 3 business days.

2.5 Return Fees: LuxUness will cover the shipping costs for the return and any related refund fees.

3. Customer convenience returns:

3.1 Restocking Fee: If you return a product for reasons other than defects or discrepancies, a 10% restocking fee (including tax) will be deducted from the refund.

•The customer does not like the product they purchased.

•Other reasons related to the customer themselves.

3.2 Shipping Costs: The customer is responsible for the return shipping fee.

3.3 Refund Method: We will refund the cost of the product ( Subtract 10% restocking fee ) via the original payment method.

3.4 Refund Timeline: Once LuxUness receives the returned product, we will process your refund within 3 business days.

4. Important Notes:

• Returns will not be accepted without prior notice.

• Unauthorized returns or returns by payment will not be accepted.

• We offer a 7-day return service upon delivery to our verified contractors.

For any return requests, please contact us at customer@luxuness.com.

For any questions or concerns regarding our Returns and Exchange Policy, please contact us at customer@luxuness.com.

Thank you for choosing LuxUness. We are committed to ensuring the best possible products and services for you!

Contact - LuxUness - Checkout