Cecilia Extendable Oak Dining Table

Order storage

Neither S10HOME nor our delivery partners are able to hold your order for a future delivery date. Please be ready to accept your order within the timeframes we have shared with you.

Complementary Scheduled Delivery and Rescheduling Fee

Scheduled Delivery: The Company provides delivery services on a scheduled basis, approximately every two to three (2-3) weeks. The Customer will receive letter and/or call with the allocated delivery slot no less than 2-5 days in advance.

Rescheduling Fee: In the event that the Customer is unable to accept the delivery during the allocated delivery slot, and a reschedule is required for another day, the Customer may be liable to pay a rescheduling fee of one hundred and sixty-nine pounds (£169). This fee is charged to cover the additional cost of reorganising delivery logistics and assembly.

Customer Obligation: It is the Customer’s responsibility to ensure availability during the notified delivery slot. Failure to notify the Company in advance of any potential issues may result in additional fees as outlined above.

No Waiver: The rescheduling fee shall apply notwithstanding the Company’s provision of complimentary delivery and assembly within the initially allocated delivery slot. Separate deliveries or reschedules outside of the pre-scheduled routes will be considered at the Customer’s cost and responsibility.

Shipping rates

If your order contains both small and furniture items, they will be delivered together at the best possible rate and you will receive a dispatch confirmation with further information regarding your delivery for the combined shipment.

For UK:

We are unable to ship items to the UK Highlands or Islands. Orders to these regions will be cancelled and you'll be refunded - apologies for any inconvenience.

Assembly is provided with the delivery. No cardboard and mdf packaging collection is provided with the delivery.

For EU:

We currently only deliver to the following countries: Belgium, Netherland, Germany, Ireland, Switzerland, Austria and France. We deliver only to mainland regions in these countries, orders to the islands or without road access will be cancelled and you'll be refunded - apologise for any inconvenience.

Assembly is not provided with the delivery for the EU. No cardboard and mdf packaging collection is provided with the delivery.

Assembly & Customs

Assembly is provided free of charge with the delivery to the UK.

No cardboard and mdf packaging collection is provided with the delivery. We do not offer assembly on EU deliveries; the rate includes only the shipping.

All customs and taxes are already incorporated into the final price displayed on our website, ensuring no additional charges for our clients.

Destination

Service

Lead time

Price

UK (England and Wales)

Own Delivery

8-10 weeks

Free delivery on orders over £1,000. For orders under £1,000, a delivery fee of £120 applies.Please note: Deliveries to the Isle of Wight and Isle of Man incur an additional return ferry fee of £310, payable by the client.

Scotland

Own Delivery

8-10 weeks

£300 to Glasgow, Edinburgh, and all areas south.No delivery further north than Edinburgh

Northern and Ireland nationwide

Own Delivery

8-10 weeks

Free delivery on orders over £/€1,000. For orders under £/€1,000, a delivery fee of £/€120 applies.

Germany, Austria, France

Own Delivery

8-10 weeks

Free delivery on orders over €1,000, €350 in the Alpes area.

Rest of EU

Own Delivery

8-10 weeks

€250

We usually deliver biweekly on Friday or Saturday and will contact you directly to schedule a convenient delivery time once your order is ready for dispatch.

We will endeavour to deliver to your room of choice (subject to access requirements), and assemble (only the UK destinations, we do not offer assembly service in Europe).

It is crucial to note that neither we nor our delivery partners are responsible for the disposal of the packaging. Consequently, all packaging materials will be left at the client's location, and the responsibility for their disposal rests solely with the client.

Contact - S10Home - Checkout

Faulty or damaged goods

It's important that you inspect your order on delivery. If you are not happy, you have 3 working days to contact us. In order to resolve this for you as quickly as possible, please send an email to contact@s10home.com with the below information.

•An image of the fault/damage, placing a coin next to the defect, to give us an idea of size, as well as a full shot of the item(s) affected.

•Images of the condition of the packaging that your items arrived in, to help us establish if the products have been mishandled by the transport partner.

•Your order reference number, name & billing postcode that your order was placed under.

•Details of the fault/damage found, as we appreciate an image doesn't always show the full extent.

•Please keep hold of the packaging until a resolution has been agreed, in case the item(s) need to be returned.

•Once your email has been received, you will receive an auto-response as confirmation & a member of the team will be in touch to resolve the matter as soon as possible. We will either give you a full refund, arrange for a repair, or order you a replacement. Please refrain from sending multiple emails, as they are responded to in the order received.

Repair for Minor Damage:If your furniture arrives with minor damage (up to approximately 10 cm), we will first attempt to repair the furniture to restore it to satisfactory quality. This will be carried out promptly and at no cost to you.

Replacement or Refund if Repair Is Not Possible:If a repair is not possible or does not resolve the issue to a satisfactory standard, we will:

•Collect the furniture, and

•Issue a full refund or offer to create a replacement piece, depending on your preference.

Replacement Timelines:If you opt for a replacement, please note that all of our furniture is made to order, and the replacement table may take approximately 6-8 weeks to produce and deliver.

Goods Collection and Use:Once a refund or replacement has been agreed upon, the furniture must no longer be used. Continued use of the item is inconsistent with your legal obligation to make the faulty goods available for return or collection under the Consumer Rights Act 2015. We will arrange and cover the cost of collecting the furniture at a mutually convenient time within up to 14 days from the date of collection approval.

Inspection of Returned Goods:Upon collection and inspection of the faulty furniture, we will process your refund or commence the production of a replacement table as per your request.

You can always contact us for any return questions at contact@s10home.com

Change of mind

At S10Home, we specialise in crafting made-to-order, custom wood furniture tailored to your specific requirements. We're confident in the quality and craftsmanship of our products. However, we understand that circumstances can change, so we've made our return policy simple and customer-friendly.

Cancellation Before It is Made and Shipped: You can cancel your order at any time before it has been produced, completely free of charge.

Cancellation After It is Made and Shipped: If your order has already been produced (we sent you final photos), shipped or delivered, a restocking fee for a made-to-order product of £200 will apply and a collection fee if you need us to collect it.

Returns After Delivery and Assembly: If the furniture has been delivered and assembled, you have the option to return it within 14 calendar days, provided you informed us within 48 hours of delivery, the item is unused, undamaged, and in its original packaging.

Collection Arrangement:

You are responsible for covering the return shipping costs, however, w e can arrange the collection of the item for you. The collection fee will vary based on the distance and will be provided as an estimate on a case-by-case basis. Please contact us to receive a quote.

•Take some reference photos of the products, the packaging and the label.

•Notify us with the tracking number and delivery company on contact@s10home.com.

•Once returned to the warehouse will inspect your return and a refund will be issued immediately.

•Please note delivery charges are not refunded for change of mind.

*If items are poorly packed, and are damaged on route back to us we won’t be able to refund you so it’s really important to pack well, and ensure you have proof you did this if anything comes up.

However, please be aware custom orders are not subject to return and refund : Our policy gives special consideration to our custom handcrafted furniture. As part of our commitment to providing a personalised experience, we create pieces that are uniquely tailored to each customer. It's essential to note that any customisations or change from what we offer on the website, such as specific edges, legs, colour, dimensions or designs suggested by clients for any part of the furniture, make the item custom-made and not eligible for return or refund. We greatly value your understanding of this policy, which constitutes a binding agreement between you and S10HOME. For any potential revisions, the latest version will be available on our website. We appreciate your trust in us for your purchases and your cooperation in adhering to our return procedures.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at contact@s10home.com. Sale items discounted by 30% or more are non-refundable.

Contact - S10Home - Checkout