CAT6A Shielded Direct Burial Cable

Free Shipping Promotions do not include additional freight services, such as lift-gate, inside delivery, etc.

Free Shipping Promotions valid only within the continental US.

We ship via UPS, USPS, FedEx, and truck freight carriers.

Canada orders: Our shipping rates do not include customs fees. We do not cover customs fees.

We strive to make sure all shipments are sent out in a timely manner. Purchaser is responsible for making sure all items are in an acceptable condition before signing freight carriers. If any damages are found, DO NOT SIGN FOR PACKAGES and notify us immediately. Once packages are received and are signed for, freight carriers are no longer responsible for damages during transit. We cannot be held liable for damages during transit. In the event a package arrives damaged, photograph the damages clearly in highest resolution possible, highlighting the damaged areas and in comparison to the entire product. Purchaser is responsible for shipping costs for returned items that have been issued an RMA number. Packages received by our warehouses without an RMA number will be returned to sender. All packages with an RMA number will be subject to thorough inspection before being approved for restock. Restocking fees may apply.

Express orders (UPS Next, 2nd, and 3rd Day / Fedex Express) will be shipped out the same day as purchase date unless the following occur: (1) The order was placed after warehouse cut-off time. Please contact us to ensure your order will ship same day. (2) The items ordered are out of stock at the nearest location, in which we will contact the purchaser to make additional arrangements. (3) The order is deemed fraudulent.

Please note: Many major freight carriers have suspended some or all of their long-standing programs to refund shipping charges for late or missed deliveries guaranteed to arrive at specific times. This includes but is not limited to 3 Day, 2nd Day Air, Next Day Air, and Overnight shipping. LVC shall not be held liable for UPS delays caused by severe weather, customs, and other conditions beyond our control that can occasionally disrupt services.

The shipping department is open from Monday thru Friday, any orders that are placed over the weekend will ship on the following working day. (Monday)

Note: The day the order is placed does not count as a shipping day.

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Low Voltage Cables Return Policy

Low Voltage Cables offers a 30 day return policy on selected items based on manufacturer return policies. Please contact our Customer Service Representative prior to the return to discuss any questions you may have about opened or partial returns.To prevent any dissatisfaction or returns, Low Voltage Cables offers free technical support to ensure you are getting the product you desire prior to returning the items. Please contact us during our regular business hours for any questions you may have.

How to start the return process request?

Please request your Return Merchandise Authorization (RMA) form to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, order number, applicable SKU numbers and nature of the problem.

•All products returned MUST be 100 % complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

•You are responsible for shipping charges on returned items; Low Voltage Cables will match your shipping method on your replacement or exchange item(s).

•Low Voltage Cables strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

Refused Shipments

•If merchandise arrives to you damaged: it is best to REFUSE it back to the carrier attempting delivery.

•If you accept the package make sure it is noted on the carrier's delivery record in order for Low Voltage Cables to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Low Voltage Cables immediately to arrange for a carrier inspection and a pick up of damaged merchandise.

•If you do not notify Low Voltage Cables of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Contact Low Voltage Cables to arrange for carrier inspection and a pick up of damaged merchandise.

Return Defective Products

•DEFECTIVE returns may be returned directly to Low Voltage Cables within 30 days from the invoice date, at Low Voltage Cables discretion for: credit, replacement, exchange or repair.

Return Non-Defective Products

•NON-DEFECTIVE returns can be accepted directly by Low Voltage Cables within 30 days from the invoice date, at Low Voltage Cables discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 10 % Restocking Fee.Please note: cables must be returned uncut/unused. Racks and shelf products must be returned unused/unmounted/unmodified. Cables that have been cut and rack/shelf products that have been mounted will not receive credit.

•Original shipping charges (including the cost to ship "Free Freight" items) are NON-REFUNDABLE for all NON-DEFECTIVE returns.

Please email rma@lowvoltagecables.com and request your Return Authorization Number.

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