Cat5e Patch Cable Snagless Black - 3Ft

All orders are shipped F.O.B., primarily from our headquarters location in Ghent, NY 12075. Orders are usually shipped by standard UPS ground, or Best Way unless other means are specified or selected. HAVE reserves the right to choose shipping method. Telephone and Online orders received by 3:00 pm EST are shipped same day* on regularly stocked items; Telephone and Online orders placed after 3:00 pm EST, are shipped next business day* on regularly stocked items. Telephone and Online orders placed after 3:00 pm Friday through Saturday and Sunday, will be shipped next business day* on regularly stocked items, usually Monday. For items that are not in stock at the time of the order, our policy is to contact customers as soon as possible with availability and estimated ship times.*Please note assembled cable orders usually ship within 5 to 14 business days.Shipping charges will be prepaid & added to the cost of your order at time of shipment. Special drop shipments on large orders need extra time for production and/or truck shipment. In these situations shipping charges may follow on a separate invoice for customers with terms. Shipping times and dates are approximate. We are not responsible for shipping inconsistencies beyond the control of HAVE, Inc. International Shipping: (outside of the continental U.S.) We offer multiple choices of carrier for orders shipping to international addresses, including UPS (United Parcel Service) and USPS (United States Postal Service). Do note that USPS has been known to have inconsistent tracking ability internationally. Therefore HAVE cannot be responsible for any lost packages shipped by international USPS services. Though we insure international USPS shipments for full value, and will place and follow up on a claim, the insurance may not pay for the entire amount of the shipment. We do recommend that whenever possible that it is best to use the international carrier choice that can track packages throughout its transit. Shipping Quotes: HAVE account sales representatives will make every attempt to provide you with a fair and accurate price quote for shipping costs. Verbal quotes are given as a guideline only and may differ from the exact cost. We reserve the right to honor only shipping quotes provided in writing by HAVE. Click on Pro_Sales@haveinc.com to email us for a shipping quote.Truck Freight Deliveries: Some larger items sold by HAVE, such as Cable Reels, or large racks or Snake Cables, may be delivered via Truck Freight. Such items may only be shipped within the 48 contiguous United States. Truck drivers are required only to deliver to your curbside & are not required to assist the customer beyond the point of delivery. PLEASE HAVE ASSISTANCE AVAILABLE if you have ordered a truck shipped product. Please allow 2-3 weeks for delivery of trucked items.Partial Shipments & Backorders: HAVE makes every effort to ship orders fast & complete. However occasionally manufacturer backorders may necessitate partial shipment to you. We will partial ship & backorder where we deem appropriate unless otherwise instructed. Backordered items will be automatically shipped & charged or invoiced when they become available. If you cannot accept partials, please indicate in writing on your purchase order, or email at time of order if purchasing online. We will notify you if there will be an unusual delay, and keep you informed of expected shipping date. We reserve the right to ship complete.Damaged Merchandise Policy: HAVE strives to use the best packing materials possible and every effort is made to prevent damage. Products shipped via UPS and other ground package services are not guaranteed against breakage. Double Boxing service is available for a handling fee. In the event damaged merchandise is received, all claims should be filed directly with the carrier within 3 business days. Please retain the original shipping carton. Should you need to return the damaged merchandise to us, please call our Customer Service Desk at 1-888-999-4283 for instructions and a Returns Authorization number, which must be clearly marked on each package and packing slip.Damaged merchandise should be returned to us through the carrier only. Please see our regular Returns Policy below for more details.Lost Merchandise: Notify us immediately and we will trace the shipment. Upon notification of non-delivery we will file a claim and replace your merchandise. If you need immediate replacement we will ship and invoice. Upon notification of non-delivery from the carrier, we will credit your charge card or your account.Claims & Shortages: Claims for shortages must be made to HAVE within 10 days of receipt of shipment. Claims for non-delivery must also be made within 10 days from date of invoice in order for us to properly administer any claim against the carrier. Please call our customer service representatives at 1-888-999-4283 if you have a claim for shortages.

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All returns require a Return Authorization number, (RA number) which must be clearly marked on each package and on your return packing slip. Please contact our Customer Service Desk at 1-888-999-4283 prior to sending anything back. A minimum 15% restocking, handling, inspection or replacement charge ($5.00 minimum) may be applicable (except for in-warranty defective merchandise or merchandise shipped in error by HAVE). There is a 25% restocking fee for returns for Hannay Cable Reels.Eligible merchandise* may be returned within 30 days from date of receipt and may be subject to the restocking fee mentioned above. Items must be shipped PREPAID. HAVE will not accept COD returns or returns without RA numbers. Please allow ample time for processing your return (typically your next credit card statement). HAVE reserves the right to determine eligibility of all returnable items. If you have any questions regarding the status of a return & or the eligibility of an item you wish to return, please call our Customer Service desk. Shipping and handling charges are not refundable. All returned merchandise must include all blank documentation, manuals, warranty cards, literature, accessories etc. If any of these items are missing or lost, we reserve the right to refuse the return or apply a higher restocking charge.* Special order or custom items not found in the catalog or online, and clearance items, are not returnable. Cable CUTS are considered a special order, and are also not returnable. Blank media (audiocassettes, videocassettes, VHS tapes, CD’s, DVDs, etc.), copyrighted materials such as pre-recorded video/audio cassettes, forms and SOFTWARE may not be returned for any reason unless shipped in error by HAVE, or because of product failure.

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