Cat5e Flat Patch Cable

Delivery is fast, free and reliable with Comms Online for all orders of £150 or more! Orders under £150 are subject to £10 carriage.

All orders made before 13:00pm are generally available for next working day delivery (Monday to Friday) - however, next day is not possible on all products, if Next day is required please enquire prior to purchase.

•Timed deliveries (including pre-noon and Saturday a.m.) are available on request, simply call us

•The minimum order for free delivery is £150

Most deliveries are ‘next day’ – but this does not apply to some products and orders, which may take up to 5 working days or more. Please ask when you order.

Chargeable deliveries (ie orders under £150): For general items up to 30 kilos there is normally a standard charge of £10.00 (ex VAT). Heavier and bulk items may be charged at a higher rate – please ask when you order.

Please note:

•Goods must be signed for. Please give a delivery address where someone will be available.

•If goods are returned to Comms Online because you have provided an incorrect or incomplete address, the carriage is not refundable.

•In exceptional circumstances we reserve the right to use alternative couriers.

•Stated prices are subject to change without notice.

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At Comms Online, we are committed to ensuring customer satisfaction. If you’re not entirely happy with your purchase, we’re here to help.

Returns Eligibility

•Items must be returned within 30 days of receiving your order.

•Products must be in their original condition, unused, and in their original packaging.

•Proof of purchase (order confirmation or invoice) is required.

Non-Returnable Items

•Custom or personalized items.

•Items damaged due to misuse or improper handling.

How to Initiate a Return

•Contact our customer support team at

03301 330 695 to request a return authorisation.

•Package the item securely and include your proof of purchase.

•Ship the item to the return address provided by our support team.

Refund Process

•Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

•Approved refunds will be processed within 7–10 business days to your original payment method.

•Please note: Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).

Exchanges

If you wish to exchange an item, please contact us directly to check stock availability and arrange the exchange process.

Damaged or Faulty Items

•If your order arrives damaged or faulty, please notify us within 7 days of delivery.

•We may request photos of the damage or defect to expedite the process.

Return Shipping Costs

•Customers are responsible for return shipping costs unless the item is faulty or an error was made on our part.

•We recommend using a tracked shipping service for your return.

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