CASTERS

Vyper proudly backs all products with a 30-day, 100% money-back guarantee. Any purchases made after June 2023, may be returned within 30 days from the original date of shipment for a refund of 100% PLUS Vyper will cover the return shipping costs. Vyper will provide you a return shipping label back to our facility if it is returned within 30 days. To expedite your refund when we have received your product back at our HQ, please include a copy of your order confirmation email within the package so our team can quickly locate your order in our system.

Refunds only include the total amount of your order, excluding any shipping expenses paid on the original order.

Scenario 1: You spent over $200 on our site and you received free shipping on your order. If you wanted to return this within 30 days in it's original packaging, you would receive a full refund PLUS we would cover the shipping cost back to Vyper HQ.

Scenario 2: You spent under $200 on our site and you paid for shipping on your order. If you wanted to return this within 30 days in it's original packaging, you would receive a full refund PLUS we would cover the shipping cost back to Vyper HQ. You would not receive a refund for the shipping paid on your original order.

If for some reason you would ever be dissatisfied, contact us to return your product within 30 days of your purchase. Vyper will cover the shipping from your location back to our facility.

To qualify for our return policy, products must be returned complete in the original packaging within 30 days of the original confirmed date of delivery. The guarantee is applicable to purchases made from vyperindustrial.com only. Retail purchases will be handled by the particular store’s return policy. Any products returned within the 30-day window without original packaging or outside the 30-day window regardless of packaging, will be subject to a restocking fee and customers will be responsible for return shipping fees. Returns permitted on limited edition products will be charged 15% restock fee.

*The Vyper Turbo Fan 72" and apparel does not qualify for 100% Money Back Guarantee*This does not include Alaska & Hawaii. Any returns from Alaska and Hawaii will be responsible to cover the return label cost* All merchandise sales are final . We do not accept returns, refunds, or exchanges on any merchandise purchases. We kindly ask that you review all product details—including sizing, color, and specifications—carefully before placing your order. In the event you receive a damaged or incorrect item, please contact us at sales@vyperindustrial.com within 7 days of delivery, and our team will be happy to assist you.

*To be eligible for a refund, a customer's item must meet all of the following criteria:‍All returns must have prior approval from a Vyper Engineering LLC agent. Any such return will be subject to a restocking fee. We cannot accept returns after 30 days or on used, special orders, or custom items. Only regularly priced items may be refunded. Sale items and custom orders cannot be refunded.Shipping fees or any cost associated with international shipping, duties, taxes, or brokerage fees are non-refundable. Products must be secured with original packaging in new/unused condition and must be shipped in a sturdy box. Return shipping to Vyper is the responsibility of the customer. Vyper reserves the right to refuse any deliveries that do not meet these conditions:‍• Exchanges: On stock item exchanges of equal or greater value the restocking fee is waived. Customers are responsible for shipping fees of both the exchanged item and the replacement item. Exchanges are only possible if approved by a Vyper Engineering LLC agent.• Other Scenarios: Products that no longer have the original packaging or that have been used can be shipped to Vyper prepaid. Upon receipt, Vyper will inspect the item and propose a restocking fee to customer if Vyper desires to keep it. The customer can then agree to the restocking proposal or receive the product back at customer's sole cost. Vyper Engineering LLC will not be liable for product defect claims that are due to product misuse or improper product selection. Any liability for consequential, incidental, special, exemplary, or punitive damages are expressly disclaimed. Vyper Engineering LLC’s liability in all events is limited to, and shall not exceed, the purchase price paid for the product that gives rise to any liability. Warranty information including coverage, terms, length, etc. is subject to change without notice.‍Missing Items and Damage Claims:‍Any claims for damage or loss must be filed with the carrier and reported to Vyper Engineering LLC within 5 days of customer receipt of product.If any product damage or missing items are discovered after delivery and not noted on the delivery ticket, it is unlikely that any costs related to such damaged or missing items will be recoverable from the carrier and, as such, customer will be responsible for all costs of any replacement parts and/or components or products resulting from such item being damaged or missing. If the carrier's driver will not wait for inspection of the shipment and product, customer should simply mark the shipment as damaged before signing.In the event of major damages (for example, product box is clearly destroyed and/or was mishandled), Vyper suggests that the customer refuse the dleivery in its entirety. With any type of damage, contact Vyper immediately at (920) 301 - 3822 or email at the address below.

For items lost during shipping, a claim will need to be filed with the delivery service. Missing package investigations may take up to 5-10 business days. Please contact us at the email address below and we can assist in filing a claim with the delivery service.

If you have any questions, please contact Vyper at sales@vyperindustrial.com .