Caroline Table

Order Changes: You can make changes to your order up to 48 hours from order placement without a fee. Changes after this time frame will incur a $100 change fee, plus any stoppage fees related to parts already ordered or cut, and hardware ordered.

Cancellations: You may cancel your order up to 48 hours after placing it for a full refund. Cancellation requests after 48 hours may not be accepted, and a 30% restocking fee may apply.

Shipping & Delivery: Please refer to our Shipping & Returns page for complete information.

Furniture Inspection: All of our furniture is securely wrapped in blankets during shipping and delivery. It is your responsibility to inspect your furniture upon delivery to ensure there is no damage.

Hand Crafted Furniture: Each piece of our furniture is handcrafted, creating unique grain patterns and characteristics. We offer stain samples to visualize the finish in your home, understanding that finish colors will vary.

Return Requests: Given our furniture is custom-built, a 30% restocking fee applies to all returns. We accept return requests within 7 days of receiving your furniture. Shipping charges are non-refundable and you will be responsible for return shipping charges. Certain items, such as gift cards, stain, and mattresses cannot be returned.

Refunds: Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within a certain number of days.

Product Protection: We offer a comprehensive Furniture Protection Program in partnership with Guardsman. Learn more on our Guardsman Protection Plan page .

Warranty: All our products come with a one-year warranty covering manufacturing defects and workmanship errors. This warranty does not cover commercial use, normal wear and tear, or wood expansion and contraction caused by uncontrolled humidity conditions.

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