Caroline Ceramic Table Lamp

Last Updated: July 30, 2026

At Vakkerlight, we are committed to providing clear, honest shipping information so you know exactly what to expect before you place your order. Please review the details below carefully.

1. Where Your Order Ships From

All Vakkerlight orders are produced and shipped from our manufacturing facility in Asia — where each fixture is made to order or drawn from factory stock after your purchase. The estimated production and delivery time is clearly labeled on each product page before you add the item to your cart.

We do not operate a U.S. fulfillment warehouse. Customer returns are received at a third-party returns-processing location in the United States; returned items are not restocked or resold.

2. General Shipping Information

Shipping Cost: Free Standard Shipping is offered to the United States (48 contiguous states), Canada, Australia, the United Kingdom, France, Germany, and Hong Kong / Macao / Taiwan. Expedited shipping and shipping to all other destinations are calculated at checkout.

Order Cut-off Time: 5:00 PM Pacific Time (PT). Orders placed after this time are processed the next business day.

Business Days: Monday through Friday, excluding U.S. public holidays and Asian public holidays observed by our facility.

Currency: All prices and shipping charges are displayed in USD.

3. Processing & Delivery Times

Standard Shipping

•Production Time: 3–10 business days

•Sea Freight Transit: 3–5 weeks

•Total Time to Door: Approximately 4–6 weeks

•Carriers: Sea freight with final-mile UPS / FedEx delivery in the destination country

Expedited Air Shipping

•Production Time: 3–10 business days

•Air Transit: 5–10 business days

•Total Time to Door: Approximately 1–3 weeks

•Carriers: DHL Express or FedEx International

•Cost: Calculated at checkout based on weight and destination

Custom and bespoke items requiring extended production are clearly labeled on each product page with their specific lead time, which may extend up to 30 business days for the most complex pieces.

4. Shipping Zones — Delivery Times & Fees

The estimates below apply after the production period described in Section 3.

Destination

Shipping Method

Estimated Transit Time

Shipping Fee

United States (48 contiguous states)

Standard

4–6 weeks

Free

Expedited

1–3 weeks

Calculated at checkout

Hawaii, Alaska, Puerto Rico

Expedited

2–4 weeks

Calculated at checkout

Canada

Standard

4–6 weeks

Free

Expedited

1–3 weeks

Calculated at checkout

Australia

Standard

4–6 weeks

Free

Expedited

1–3 weeks

Calculated at checkout

UK, France, Germany

Standard

4–6 weeks

Free

Expedited

1–3 weeks

Calculated at checkout

Hong Kong SAR, Macao SAR, Taiwan

Standard

1–3 weeks

Free

Expedited

Within 1 week

Calculated at checkout

New Zealand

Standard

4–7 weeks

Calculated at checkout

Expedited

1–3 weeks

Calculated at checkout

Mexico, Monaco

Standard

4–7 weeks

Calculated at checkout

Expedited

2–4 weeks

Calculated at checkout

Saudi Arabia, Switzerland

Standard

4–7 weeks

Calculated at checkout

Expedited

2–4 weeks

Calculated at checkout

India

Expedited

1–3 weeks

Calculated at checkout

Asia (Japan, Korea, Singapore, etc.)

Expedited

1–3 weeks

Calculated at checkout

Rest of the World

Standard

4–6 weeks

Calculated at checkout

Note: Estimated delivery windows may vary due to customs clearance, local carrier operations, weather, peak seasons, and other factors beyond our control. We will proactively notify you of any material delay affecting your order.

5. Order Tracking

When tracking is available:

Expedited Air orders: Tracking issued at dispatch (typically 1–2 weeks after order).

Standard Sea Freight orders: Tracking is issued once the shipment clears the destination port and enters the local delivery network — typically 3–4 weeks after order placement. Prior to this point, your shipment is in production or consolidation.

Tracking Updates: Once tracking is issued, please allow up to 48 hours for the carrier's system to reflect the latest status.

Split Shipments: If your order contains multiple items, they may ship separately based on production schedule or package size. Each shipment will have its own tracking number. No additional standard shipping fee will be charged for split shipments.

6. Customs Duties, Taxes & Import Fees

United States — Standard Shipping (Sea Freight): Vakkerlight covers all applicable U.S. customs duties and import taxes. The amount shown at checkout is final — there are no additional charges upon delivery.

United States — Expedited Shipping (Air Freight via DHL / FedEx): Import duties or customs charges may be assessed by U.S. Customs at the time of import. Any such charges are the responsibility of the customer.

International Orders (Outside the United States): Local VAT, customs duties, import taxes, brokerage fees, or other government charges may apply depending on your country's import regulations. These are the responsibility of the customer unless otherwise stated at checkout.

If you have questions about whether duties will apply to your specific order, please contact us before placing your order and we will provide a clear estimate.

7. Pre-Order & Backorder Policy

When a product is available for pre-order or backorder, this is clearly disclosed on the product page along with the estimated ship date. You may cancel any pre-order or backorder for a full refund at any time before the item ships.

8. Holiday & Peak Season Notice

Our manufacturing facility observes Asian public holidays, including the Lunar New Year period (typically late January to mid-February). During these periods, production and shipping may be delayed by 1–3 weeks. Affected date ranges are posted on our homepage and on relevant product pages in advance.

During major peak seasons (Black Friday, Cyber Monday, Christmas), transit times may extend beyond the standard estimates due to carrier volume.

9. Order Changes, Cancellations & Delivery Issues

Address Changes & Cancellations: You may cancel your order or update your shipping address free of charge within 24 hours of purchase by emailing info@vakkerlight.com. Once an order has entered production or been handed to the carrier, changes may require rerouting fees or be no longer possible.

Items Damaged in Transit: If your order arrives damaged, please contact us within 7 days of delivery with clear photos of the damaged item, the packaging, and the shipping label. We will provide a resolution — typically a free replacement of the damaged part or item, at our cost.

Lost Packages: If your tracking shows "Delivered" but you have not received the package, please contact us within 7 days. We will open a carrier investigation on your behalf and provide a resolution once the investigation concludes.

Failed Delivery: If a package is returned due to an incorrect address, refusal of delivery, or failure to clear customs, the customer is responsible for return shipping costs and any applicable restocking fees, which will be deducted from any refund issued.

10. Contact Information

Vakkerlight Customer Support

Email: info@vakkerlight.com

Phone: +1 (800) 715-2593

Hours: Monday – Friday, 9:00 AM – 6:00 PM EST (Excluding U.S. public holidays)

Our phone line is staffed by live customer service representatives during the hours listed above. Outside of business hours, please email us and we will respond within 1 business day. We aim to respond to all email inquiries within 24 business hours.

Business Address:

Vakkerlight Inc

5000 Thayer Ctr, Ste C

Oakland, MD 21550

United States

Contact - Vakkerlight - Checkout

We want you to be fully informed before placing your order. This policy clearly explains your return options, who covers shipping costs, and which items can or cannot be returned. Please read carefully — by placing an order, you acknowledge the terms below.

Last Updated: May 17, 2026

1. Return Window

We accept returns and exchanges within 60 days of the confirmed delivery date. Items must be:

•Uninstalled and unused

•In original packaging with all original accessories, hardware, and tags included

•Free of any signs of installation, modification, or wear

Requests submitted after 60 days from the delivery date cannot be accepted.

2. How to Start a Return — Request an RMA First

Please do not ship any item back without first contacting us. All returns require a Return Merchandise Authorization (RMA) number issued by our support team. Unauthorized returns cannot be identified and will not be processed or refunded.

To request an RMA, please email info@vakkerlight.com with the following information:

•Your order number

•The item(s) you wish to return

•The reason for the return

•Photos of the item and packaging (required for damage or defect claims)

Our team will respond within 1 business day with your RMA number and the specific return address that applies to your order.

3. Return Shipping Costs — Who Pays?

Who pays for return shipping depends entirely on the reason for the return. Please review the table below before placing your order.

Return Reason

Who Covers Return Shipping?

Refund Outcome

Item arrived damaged or defective

Vakkerlight — we provide a prepaid return label or send free replacement parts

Full refund or free replacement

Wrong item sent / not as described

Vakkerlight — we cover all return shipping costs

Full refund or free replacement

Customer preference(change of mind, doesn't match decor, sizing concerns, etc.)

Customer — you are responsible for arranging and paying return shipping

Full product refund upon receipt and inspection. Original shipping fees (if any were paid) are non-refundable.

⚠️ Important — Please read before purchasing:

The majority of our designer fixtures are made-to-order and shipped from our manufacturing facility in Jiangmen, Guangdong, China. For preference-based returns of these items, you are responsible for international return shipping costs, which typically range from USD $80 to $200+ depending on item size, weight, and your country of origin. In some cases — particularly for oversized chandeliers — return shipping may exceed the value of the item itself.

If you have any concerns about size, finish, color, or compatibility with your space, please contact us at info@vakkerlight.com before placing your order. Our team can provide dimensions, additional photos, finish samples, and compatibility guidance free of charge.

4. Return Addresses

Your RMA confirmation email will specify the correct return address for your order. General routing is as follows:

🇺🇸 U.S. Return Address

Vakkerlight Returns (JANEDECOR INC)

1520 Caton Center Dr., Suite L-M

Baltimore, MD 21227

United States

This address applies only to items that were originally fulfilled from our U.S. warehouse. These items are clearly labeled "In Stock — Ships from U.S." on the product page.

🇨🇳 China Factory Return Address

Vakkerlight Manufacturing

No. 80 Longxi Road

Jiangmen City, Guangdong Province 529080

China

This address applies to items shipped directly from our China factory, all oversized or made-to-order fixtures, and all customers located outside North America.

Please do not ship to either address before receiving your RMA confirmation. Items returned to the wrong facility may be refused or delayed.

5. Alternative Resolution for Preference Returns

To help you avoid the cost and inconvenience of international return shipping, we may offer the following alternative for preference-based returns only:

Keep the item + Partial Refund: You retain the fixture (to use elsewhere, give as a gift, or resell locally), and we issue a partial refund to your original payment method. The exact refund percentage will be confirmed by our team via email based on the item and circumstances.

This alternative is entirely optional and voluntary. You always have the right to return the item to the appropriate facility for a full product refund instead. Choosing the partial refund option does not waive any of your other consumer rights.

6. Order Cancellation

Within 24 Hours of Placement

You may cancel your order free of charge within 24 hours of purchase, provided the order has not yet entered production or been dispatched. To cancel, email us at info@vakkerlight.com with your order number.

After 24 Hours, Before Shipment

If production has begun but the item has not yet shipped, you may still cancel, but a production fee of up to 20% may apply if materials have already been cut or assembly has started. The exact fee will be confirmed before deduction.

After Shipment

Once an order has been dispatched to the carrier (including loading into shipping containers for sea freight), cancellation is no longer possible. Please wait to receive the item and, if you no longer want it, follow the standard return process described above.

Refused Delivery After Shipment

If you refuse delivery of a shipped order without first contacting us, a 30% restocking and return-logistics fee will be deducted from your refund to cover the carrier's return-shipping charges and handling. We strongly recommend contacting us to discuss any concerns before refusing a delivery.

7. Non-Returnable Items

The following items are not eligible for return except in cases of verified manufacturing defect:

Fully customized or made-to-specification products — items produced with custom dimensions, custom colors, custom configurations, or other personalized specifications at your request. These are clearly labeled "Custom Order" on the product page before checkout.

Expedited shipping fees — non-refundable once the carrier has been booked, regardless of return outcome

Items returned without an authorized RMA number

Items returned after the 60-day return window

Bulk orders of 3 or more identical units — except in cases of verified quality defect. For bulk purchases, we strongly recommend ordering a single sample first.

8. Refund Processing Timeline

Once your return arrives at our facility:

•Inspection: 3–5 business days from receipt

•Refund issued: Within 7–14 business days after inspection approval

•Refund method: Same payment method used for the original purchase

You will receive an email confirmation when your refund has been issued. Please allow an additional 3–10 business days for the funds to appear in your account, depending on your bank or card issuer.

9. Regional Consumer Rights

European Union

EU customers have the statutory right to withdraw from a purchase within 14 days of delivery under the EU Consumer Rights Directive. We voluntarily extend this period to 30 days. The item must be uninstalled and in its original condition. Standard EU consumer protection rights apply and are not waived by any provision of this policy.

United Kingdom

UK customers have the statutory right to cancel within 14 days of receiving the goods under the Consumer Contracts Regulations 2013. We voluntarily extend this to 30 days.

Other Jurisdictions

Where local consumer protection law provides rights greater than those described in this policy, those local rights apply. This policy does not limit any statutory consumer rights you may have under applicable law.

10. Product Disclaimers

Color variation: Colors may appear slightly different on-screen due to individual monitor display settings, lighting conditions, and photography. Slight variation between the website image and the physical product is normal and does not constitute a defect.

Dimension tolerance: All dimensions are manually measured and may vary by ±1–2 cm. This tolerance is within our quality standard and does not constitute a defect.

Natural materials: Products incorporating natural materials (alabaster, travertine, wood, rattan) will show unique veining, grain, and color variation. No two pieces are identical. This is a feature of the material, not a defect.

11. Contact Us

If you have any questions about this policy or need help with a return, please contact our customer support team:

Email: info@vakkerlight.com

Phone: +1 (800) 715-2593

Hours: Monday – Friday, 9:00 AM – 6:00 PM EST (excluding U.S. public holidays)

Our phone line is staffed by live customer service representatives during the hours listed above. We aim to respond to all email inquiries within 1 business day.

Business Address:

JANEDECOR INC (d/b/a Vakkerlight)

1520 Caton Center Dr., Suite L-M

Baltimore, MD 21227

United States

JANEDECOR INC d/b/a Vakkerlight · USPTO Registered Trademark #7,662,504 · Last updated: May 17, 2026

Contact - Vakkerlight - Checkout