Caravan Conversion Kit

General Information

Products are shipped from Modern Nursery’s fulfillment center by FedEx or USPS, or directly from the manufacturer. Products shipped directly from our suppliers may take longer to reach you, and items on your order may arrive separately if shipped from multiple locations. *Please note that individual brand/ manufacturers will hold orders so that multiple items ship together. In this case, be prepared for items to ship together at the latest estimated ship date on your order. Estimated ship dates are provided on every product page, so that you can manage expectations for your delivery! Many of our products ship directly from the manufacturer. The dates provided are our best estimate as to when your order will be dispatched, and are not guaranteed. Longer lead times may be based on backorder dates or custom order production times, and may be subject to change. Should your estimated ship date change, we will contact you via email with an update.

Please note that you are responsible for providing all the necessary shipping information for the order to be delivered successfully. In case the carrier is unable to perform delivery due to an incomplete shipping address, the shipment will be returned to sender and you will be refunded for your order, minus the actual shipping charges both ways and a 10% restocking fee.

If your order ships small parcel ground, it can take from roughly 1-7 days to reach you once it ships in the lower continental US, barring any delays from ground carriers. If it ships via freight carrier, it can take roughly 2-4 weeks to reach you once it ships, and this is just an estimate. If you aren't sure whether your order will ship via freight carrier or small parcel ground, please reach out and ask and we'd be glad to advise so you can be prepared!

No parcel shipments require signature upon delivery unless otherwise requested, which will come at an additional charge. If you need your order to ship with signature required, please reach out to us before placing it to confirm a quote for the additional service and ensure all details are put in place before your order ships.

Delivery appointments cannot be scheduled or requested for parcel shipments. If you need your order to be delivered on a specific date, please reach out to us and request a freight shipment quote, which will entail a scheduled delivery appointment. Small parcel carriers cannot implement any special delivery instructions (such as delivery appointments or gate codes for gated communities) and will either be dropped off wherever your parcel shipments are normally delivered or require a shipping upgrade to an in-home delivery which can accommodate those requests. This needs to be arranged before your order is shipped. Any subsequent charges or failure to accept your package will be deducted from your refund per our Refused Packages Policy.

Please monitor the tracking link you receive via email for an estimated delivery date and ensure the package is brought inside as soon as possible. All missing package claims must be submitted within 24 hours of the delivery, after which the carrier will perform an 8-10 business days investigation to attempt to locate the package before we can issue a replacement.

Furniture Shipments

Once you place a furniture order with us, you will receive an email with instructions on how to inspect and receive your shipment. Please review it carefully. Any damage to containers or contents must be noted with the freight carrier at the time of delivery. Please inspect your furniture order thoroughly within 24 hours of delivery and let us know if anything is damaged or defective. In the event of damage, please retain all packaging as well.

Delivery Surcharges & White Glove Delivery

Some larger or heavy furniture products, as well as some items shipping directly from the manufacturer, will require a shipping surcharge, which will be noted at the checkout.

Most large furniture products will ship via freight carrier, which includes standard curbside delivery. For standard delivery, please make arrangements to have the items brought into your home.

Upgraded delivery options exist for furniture shipped via freight carrier for an additional fee.

We will be glad to provide a quote for the following options:

•Delivery to a Room of Choice

•White Glove delivery, which includes delivery to the room of choice, unpacking of furniture, and removal of packaging materials

•White Glove plus Furniture Assembly

For an enhanced delivery quote, feel free to email us at service@modernnursery.com

Please note that by selecting an upgraded delivery service, Modern Nursery may only arrange one single delivery once all the items on your order become available. We can arrange a second shipment at a cost. Please contact us if this is something you would like to do.

Due to Covid restrictions, some local delivery agents are not allowed to perform white glove delivery. If this applies to your area, we will refund the $50 white glove fee and the remaining delivery surcharge will be left on your order to cover threshold delivery. On occasion, we are not notified that a carrier is unable to offer white glove until after the delivery is made. We take every step to make sure we are notified in advance so that we may help you to prepare, but sometimes the carrier fails to do their part. In that case, please reach out to us immediately and we will gladly refund the $50 white glove fee.

Once your order arrives to the carrier's delivery terminal closest to you, you will receive a call from them to schedule a delivery appointment. If the carrier is unable to reach you within 7 days of the initial contact attempt, the shipment will be returned to sender and you will be refunded for your order, minus the actual shipping charges both ways and a 10% restocking fee.

Every missed delivery appointment will be charged an additional $150.00. In that case, your shipment will be held with the carrier until that payment is received. If the fee is not paid within 5 days of the original delivery appointment, the shipment will be returned to sender and you will be refunded for your order, minus the actual shipping charges both ways, a $150.00 missed appointment fee and a 10% restocking fee.

All deliveries must be completed within 15 days of your shipment reaching the final mile terminal in your town. If you do not set up an appointment in that timeframe, storage fees will begin to apply starting on day 16. All storage fees must be collected prior to the shipment being delivered to you.

Shipping to APO Addresses and Overseas United States Territories

Orders shipped outside the contiguous U.S. states will have an additional surcharge which will vary per product. If we receive an order that requires additional shipping charges, we will contact you with a quote after receiving your order. In the event of a delay, we will notify you by email. Please make sure the email address you provide upon ordering is the best way to contact you.

Please note that all orders going to a US address outside of contiguous states will be shipped via USPS. Once the order ships, it may take at least 10 weeks for it to arrive, and it might not be trackable once the package leaves the continental US. Please note that we are unable to issue a refund or send a replacement for a potentially lost untrackable order until USPS declares it as missing and pays the lost package claim. Please make sure to place your order far in advance of anticipated delivery as these shipments can be substantially delayed and we cannot guarantee arrival before due dates, as USPS will not guarantee shipping timelines.

International Shipping

Please contact us for international shipping requests. Some brands are excluded from shipping outside the U.S. To verify eligibility for shipping abroad, please drop us a line at service@modernnursery.com with your full address, and let us know what products you are shopping for. Most shipping quotes are returned the same business day. Please note that duties and custom fees are decided at your country's border and we are unable to provide estimates for those charges.

Gift Messages

If your order is being shipped directly from the manufacturer, unfortunately we cannot guarantee that they will be able to enclose a gift message. However, we are always happy to send the recipient an e-gift message once the order is on its way to them! Just make sure to check the "Is this a gift?" box in your cart and leave us their email address, and we will take care of it for you.

Expedited Shipping

Expedited shipping fees for applicable items start at $28.95 and may vary depending on the size and weight of the package. If additional funds are needed, we will reach out to request them, and if payment is not made, your fee will be refunded to the original form of purchase and your order will be shipped via standard shipping.

Expedited shipping fees for orders that have been shipped and/or delivered are non-refundable and arrival time is not guaranteed. Modern Nursery is not responsible for any transit delays and if your package arrives later than originally estimated, no shipping fees will be refunded.

Freight furniture shipments cannot be expedited and will take roughly 2-4 weeks to be completed.

Address Changes

Please double check the shipping address you've entered on your order confirmation. All address changes must be arranged before the order is shipped.

If the order is already in transit, address changes cannot be guaranteed and may come at a fee the carrier requires. The address change fee must be collected before the request goes through so time is of the essence; if customer is late remitting payment, the request may be delayed and it may be too late to update the address.

If an order has been delivered, Modern Nursery cannot assist with shipping it to a different address or reimbursing any shipping fees. Customer is responsible for getting the item to their desired shipping address.

What is your return policy?

Select items are non-returnable/refundable, and are marked as such on the product page.

What does this mean for you? Due to very strict rules and regulations, as well as ethical guidelines surrounding nursery furniture and baby gear as well as items used by newborns and children, certain items are non-refundable/returnable. Please check the quantity, style and compatibility before purchasing, as we cannot accommodate any return or refund requests for items marked non-returnable/refundable. This absolutely does not mean you will be stuck with a damaged or defective item; if any shipping damage or defects to the item occur, we must be notified within 24h of delivery in order to assist and we will gladly send a replacement.

All promotional gifts and loyalty gift cards are considered final sale additions to your order. In the event of a return, the full retail value (MSRP) of the physical gift or the total value of the loyalty gift card if used will be automatically subtracted from your final refund amount.

*White Glove Deliveries and Freight Furniture Shipments (curbside, threshold, room of choice) must have any damage or defects noted on the delivery papers at the time of delivery and notify us within 24h.**Items that include White Glove delivery will have a White Glove Delivery mark on the product page:

To learn more about White Glove delivery, please click here .

Other items may be shipped via a freight carrier due to their weight and size. You will receive an email with the instructions applicable for your purchase upon placing your order. If you’re uncertain about the shipping method of an item you’re interested in, please contact us at service@modernnursery.com or at 877-663-2224 and we will be glad to advise.

Non-returnable items include the following:

•Furniture

•Baby gear: car seats, strollers, high chairs, bouncers

•Health & Safety products: breast pumps, monitors

•Bedding: mattresses, bassinets, sleepers, bedding sets

•Custom made and personalized orders

•All other items that say "this item is not returnable or refundable" below the "add to cart" button on the item page

Returnable Merchandise:

Refunds will be credited to the original payment method, minus actual shipping and handling fees. *Returned items purchased with or without a free shipping promotion will have the actual shipping and handling fees paid by Modern Nursery subtracted from the refund. Restocking fees may apply based on the condition of the product. Items must be returned in original, unused condition enclosed in the original packaging. Packaging must not be defaced in any way

Contact us at service@modernnursery.com within 14 days of receiving your order to request a refund. Items eligible for return will be issued a Return Authorization number, along with return instructions. Items must be received at our facility within 10 days of receiving a Return Authorization number. Only authorized returns that are returnable per Modern Nursery policy will be eligible for a refund. Returned merchandise must be unopened, unused and in original packaging. Items must also come from a non-smoking environment. Modern Nursery reserves the right to determine refund eligibility of a returned item once it is received and our Quality Control team has inspected it for the above requirements

Damaged or Defective Merchandise

If your order arrived damaged or defective in any way, please contact us right away at service@modernnursery.com or at 877-663-2224. Photo documentation will be required. We are unable to issue refunds for damaged pieces or anything lost in transit, but will be able to honor replacement parts or units for any products received with damage or defects, or which are lost in transit.

All damaged, defective or missing merchandise must be reported to us within 24 hours of delivery to ensure seamless resolution. Any defects, damage or missing packages reported after more than 24 hours may not be eligible for replacement. Lost merchandise cannot be refunded and will be issued a replacement in accordance with our policy. Standard UPS investigation times (up to 8 business days) apply for any lost or stolen orders. Please do not attempt to assemble any damaged or defective merchandise without contacting us to request replacement parts! You're entitled to furniture in perfect condition and will receive any applicable replacement parts or units to make that happen, and we would never want to inconvenience you with assembling and disassembling a damaged item in order to swap out the parts. Please note that even if a damaged item is functional and you would prefer to keep it as is, we can't issue any partial or full refunds for damaged or defective merchandise but will gladly send replacement parts prior to assembly to ensure it's in perfect condition.

We will not be able to file a claim to replace damaged items if damage is not noted at time of delivery. We will be unable to assist with repair or replacement of damaged merchandise if it is not thoroughly inspected and documented as described above. Please keep in mind that we cannot provide partial or full refunds for damaged orders but we absolutely will provide replacements for any damaged parts or items! Replacements will be shipped via the same shipping method as your original order. Expediting replacement units is not possible. Applicable replacement parts will be shipped via standard shipping. Expediting replacement parts is not possible.

Damaged furniture disposal

The manufacturer may require your damaged order back for quality control purposes, in which case, they will provide a prepaid label or prepaid furniture pick up at no cost to you. If the furniture is not required back, Modern Nursery cannot assist with furniture disposal and kindly encourages you to donate it locally or recycle it accordingly.

Order Cancellation

We process orders immediately upon submission in order to get your order shipped as quickly as possible. Once an order has shipped, an order cannot be cancelled. This includes orders that have been lost in transit, for which we will send a replacement. Please note that many of our orders are drop-shipped and we receive the tracking information for them after they are shipped. Custom orders, as well as items made to order, may take several weeks for production, and may not be cancelled once the production process has begun.

Please note that most of our orders ship directly from the manufacturer and turnaround communication time on cancellation requests with them is up to two business days. This means that once you request cancellation, we may not hear back from them immediately and your order may have already been shipped or will be shipped in the meantime before our request is acknowledged. Order cancellation is not guaranteed, and if your order ships or had already shipped before our cancellation request is acknowledged, it cannot be cancelled.

Allocated orders

If you received a notification from the manufacturer or another retailer that the item you ordered is back in stock, this is great news for you! Backorders are prioritized, which means that your order has already been allocated and prepped for shipping. Our customer service team will gladly advise on this. Allocated orders cannot be cancelled under any circumstances as they are considered to already be shipped. Even though your order has been marked as allocated, tracking information may not be sent to you for 1-2 business days as the manufacturer will ship it directly to you. This does not mean your order has not shipped and is simply the agreed upon turnaround time.

Order changes

Please verify all details of your order immediately after receiving your order confirmation, including the quantity, colors and models of items ordered and your shipping address. For more information on address changes, read here under ''Address Changes' '. Please note that most of our orders ship directly from the manufacturer and turnaround communication time on order change requests with them is up to two business days. This means that once you request a change, we may not hear back from them immediately and your order may have already been shipped or will be shipped in the meantime before our request is acknowledged. Order changes are not guaranteed, and if your original order ships before our change request is acknowledged, it cannot be cancelled or turned around.

If any changes need to be made, please email us at service@modernnursery.com immediately or call us at (877) 663-2224 . Any subsequent order change requests are not guaranteed.

Order Exchanges and Incorrect Purchases; Registry Gifts

Please verify all details of your order immediately after receiving your order confirmation, including the quantity, colors and models of items ordered and your shipping address. Please note that exchanges are considered returns and cannot be facilitated for non-returnable items, as noted on the order page and/or your order confirmation. Please verify all details before placing your order. For registry purchases, please read the recipient's registry carefully as they may write special notes or requests (such as color or size) in the notes of their registry. Modern Nursery is not affiliated with any registries and cannot assist with incorrectly purchased gifts or double purchases. Duplicate orders are not eligible for returns. Please check off the items you purchased as 'purchased' so that the recipient and their other loved ones know that a gift is on the way from you, and no one else purchases the same item!

Refused Packages

We cannot cancel an order once it has been shipped. If you would like to return your order after it has already shipped, please contact us to receive a Return Authorization after the package has been delivered. If a package is refused, the customer is liable for round-trip shipping and handling fees incurred, and restock fees may apply.