Car Diffuser

Please allow 3 to 5 business days for processing and shipping of your order. All domestic orders are shipped via FedEx, UPS, OnTrac or USPS, while international orders are shipped through DHL or USPS International.

Please note, we do not process or ship orders on weekends, except for special holidays such as Christmas, Valentine’s Day, or Mother’s Day.

Overnight Shipping with FedEx, UPS, and USPS For orders placed with overnight shipping on Fridays, please be aware that the delivery will occur on the next business day, which is Monday.

Domestic (US) ordersOnce your order has been shipped, you will receive an email or text message (carrier or data rates may apply) with your tracking number. Once you receive a tracking number please allow up to 24 hours for it to enter the carrier’s system and update; once the tracking is updated you will be able to see shipment status and history. Packages will be delivered Monday to Saturday (if Saturday delivery is selected).International ordersOrders are shipped via DHL or USPS International and the cost is calculated at checkout and varies between item(s) purchased and destination. Scentiment does not charge or cover customs duties fees and taxes. A customs tax is a tariff or tax imposed on goods imported into the foreign country charged by that country and not Scentiment.International customsYou are responsible to know the import regulations for your country. Please research to ensure that our products are legal for importation prior to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer on the off chance that there is an issue. We provide tracking information for all orders so please be diligent and keep track of your order's progress through the carrier system. We do not have a reship policy. We do assume that all clients are aware of their own country's laws and regulations and therefore you are responsible for dealing with your country's customs. Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue a partial refund to you. If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less the shipping cost and a 20% restocking fee.What is rush processing?Rush processing expedites the fulfillment of your order so it can be verified, tailored to our Scentiment standards, quality checked, packaged, and shipped within 24 hours. For rush processing to be effective, your order must be placed before 1 pm PST (3 pm CST) Monday to Friday. If the above conditions are met and we fail to ship your order within 24 hours, we will refund the rush processing fee in the method of a store credit. The rush processing fee does not affect the actual shipping time in transit. If you need your order quickly, please be sure to select the appropriate shipping method as well.Change of addressThe shipping address can only be changed if the order has not been fulfilled. If the order has been fulfilled, we advise reaching out to the shipping carrier for an alternate delivery address.Order cancellation

Due to the fast nature of our supply chain and logistics, our warehouse team begins processing orders immediately after they are placed.

Cancellations are only permitted within 30 minutes of placing the order and while the order remains in an unfulfilled status. After this window, the order is already in our system and can no longer be canceled.

Please refer to our order cancellation policy in the Refund Policy section for additional details.Our commitmentWe strive to uphold the highest level of quality customer care. It is our ultimate goal at Scentiment to create life-long customers and will do everything in our power to ensure that your experience with us is one that makes you comfortable and confident to shop again.

Package ProtectionProtect+ is offered as an additional item at checkout to protect your order against the following issues:

•Damaged in transit

•Lost in transit

•Stolen

•Delivered not received

If one of these issues occurs, you can submit a claim directly with Protect+ by filing a claim here

We strongly advise considering shipping protection for your purchase. This protection allows us to replace your order or issue a refund in the form of store credit, minus the shipping cost, in case of any shipping-related problems as mentioned above.

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Scentiment Return & Refund Policy

At Scentiment, we are committed to ensuring that you love your purchase. If you need to make a return, exchange, or cancellation, we’re here to help with a simple and transparent process.

Order Cancellation Policy

We understand that sometimes plans change! If you need to cancel your order, please review the conditions below:

When You Can Cancel Your Order

You may request a cancellation if:

•Cancellation is requested within 30 minutes of placing the order.

•Your order has not yet been processed for shipping.

•The order status in your account shows as "Pending" or "Awaiting Fulfillment."

When Cancellation Is Not Possible

We are unable to cancel your order if:

•The order has been placed more for than 30 minutes.

•The order status shows "Processing" or "Fulfilled."

•It has already entered processing at our warehouse.

•The order has been shipped.

How to Request a cancellation

If your order meets the criteria for cancellation, please contact our Customer Support Team at support@scentiment.com as soon as possible with your order number. If the order cannot be canceled, we will guide you through our Return & Exchange Policy for alternative solutions .

Return & Exchange Policy

We want you to be fully satisfied with your purchase. If you need to return or exchange an item, please follow the guidelines below:

Eligibility for Returns & Exchanges

•You may return or exchange unused items within 14 days of delivery. (Except Scent Diffusers, please see Scent Diffuser return policy , and Preserved Roses )

•You can access our Return & Exchange portal here .

•Items must be unused, sealed, and in their original packaging.

•All return and exchange requests are subject to review, and we may require supporting images or videos for verification.

•Once your return is initiated, you have 14 days to return the product to us.

How to Initiate a Return or Exchange

You can initiate a return or exchange within 14 days of receiving your package by clicking here .

Exchange Options

You can swap your item for any product available on our website. If the exchanged item is:

Less expensive, we’ll issue store credit for the difference.

More expensive, we’ll provide instructions on how to cover the price difference.

Scent Diffuser Return Policy

We want you to have a seamless experience with your diffuser. If you need to return it:

Returns and exchanges are accepted within 7 days of receiving your diffuser.

To be eligible for an exchange:

•The diffuser must be unused, in its original packaging, and include all original parts and accessories.

Refunds:

•If the diffuser is unused, you’ll receive a full refund to your original form of payment.

•If the diffuser has been used, we’re still happy to support you. While used items are not eligible for a refund, we will issue a store credit (gift card) for the value of the item, so you can explore other scents or products you may love.

Please Note:

•Return shipping costs are the responsibility of the customer and are non-refundable.

•All diffusers returned must be shipped without oil inside the unit. Customers are required to remove the oil bottle before sending the diffuser back to Scentiment HQ.

•If a diffuser is returned with oil still inside, the warranty will be voided, as oil remaining in the unit during shipping may cause additional internal damage. In such cases, the unit will undergo a full inspection report, and any resulting damage will not be covered under warranty.

•Customers are strongly recommended to verify that the oil bottle has been removed before shipping the diffuser for repair.

•Once your return is initiated, you have 14 days to return the product to us.

Subscription Orders Once a subscription order has been processed (paid), it cannot be canceled. Please refer to our order cancellation policy and return policy if needed.

Subscription items are eligible for a refund if they are returned unused, unopened, and in their original sealed condition within 14 days of delivery. Items that have been opened, used, or returned outside of this 14-day window are not eligible for a refund.

Damage, Defective, or Incorrect Items

Customers must report any visible physical damage within 5 business days of delivery. If damage is reported after the 5-business-day reporting window, it will be assumed that the diffuser was received in good condition and that the damage occurred after delivery while in the customer’s possession. Reports submitted after this period are not eligible for warranty coverage for physical damage.If your order arrives damaged, defective, or incorrect, we sincerely apologize. Please contact us at support@scentiment.com immediately with photos of the item, and we will make it right as quickly as possible .

Special Policies European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to return your item within 14 days, no questions asked. The item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.

Non-Refundable Items

Mystery Gifts: These are final sale and cannot be returned, exchanged, or refunded.

Package Protection: This is non-refundable.

Gift Cards: All gift card sales are final.

Rush Order fee: This fee is non-refundable.

Shipping Costs: This fee is non-refundable.

Preserved Roses: These are final sale and cannot be returned, exchanged, or refunded.

Refund Process

When to Expect Your Refund

•Once we receive and inspect your return, we will notify you of the approval status.

•Approved refunds are issued to the original payment method within 7 business days.

•If more than 7 business days have passed since your refund was approved, please contact us at support@scentiment.com.

Shipping labels for Returns

•Return shipping costs are the responsibility of the customer.

•Original shipping costs are non-refundable.

•Please allow 10–14 business days for us to process your return or exchange after receiving the item.

•Once your return is initiated, you have 14 days to return the product to us.

Important Notes:

•Securely package your return to prevent damage during transit.

•Scentiment is not responsible for lost or damaged return packages.

•Some returns may be subject to a $25 restocking fee if the item does not meet return criteria.

Need Help?

Our customer support team is happy to assist you! Reach out to us anytime at support@scentiment.com. We appreciate your trust in Scentiment and look forward to serving you!

Scentiment | Elevating Your Scent Experience

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