Candida Support Complex

This policy applies to all purchases made at fmula+. By placing an order, you indicate that you have read and agree to the terms outlined in this policy.

Delivery Information

Order Processing: Most orders are processed within 1–2 business days.

Shipping Confirmation: A confirmation email will be sent once your order is handed to the carrier.

Dispatch Times: Orders placed on weekends or Bank Holidays will be dispatched on the next working day.

Shipping Rates and Destinations

Shipping Destination

Delivery Time

Shipping Cost

Free Delivery

UK Mainland

2–4 working days

£3.99

Free for orders over £30

Northern Ireland

2–5 working days

£3.99

Free for orders over £30

Channel Islands

2–5 working days

£3.99

Free for orders over £30

International Shipping (USA)

5–8 working days

£10.00

Not applicable

Additional Shipping Information

Delays

We aim to meet the estimated delivery times, but delays can occasionally occur due to circumstances outside our control. If there’s a significant delay, we will inform you of the updated delivery timeline.

Customs and Import Duties

For international orders, any additional import duties or taxes are the responsibility of the buyer. Failure to pay these charges may result in the order being returned or destroyed, and no refund will be provided for shipping costs or items.

Returns and Cancellations

Cooling-Off Period (UK & EU Only)

Under the Consumer Contracts Regulations 2013, you may cancel your purchase within 14 working days. The item must be returned unused, in its original packaging, and you must notify us before returning.

Amendments and Order Errors

Contact us within one hour of placing an order for changes or cancellations. Once dispatched, amendments are no longer possible.

Refused Deliveries

If you refuse a delivery, contact us at hello @fmulaplus .com . Please note that shipping costs are non-refundable for refused or undeliverable orders.

Risk of Loss

Once handed to the courier, risk of loss and title pass to the buyer. If your order hasn’t arrived within 20 working days, contact us within 25 days of placing the order for assistance.

Contact Us

For further questions or support, please email hello @fmulaplus .com .

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Before you request or arrange return, please read the information below carefully.

You may return any delivered item(s) you have purchased within 14 working days of delivery, for any reason (including if you simply change your mind). To do so you must notify us in writing via email within 7 working days of delivery. If you are returning an item(s) for any reason, except damaged item(s), you will need to cover the costs of returning the item(s) to us.

We will not accept returns or cancellations if the item(s) have been opened, damaged or altered in any way that could be deemed as you are using or treating the item(s) as your own. You must keep any item(s) you intend to return to us unopened and in good condition. Item(s) must be returned in the same condition as they were delivered.

Care must be taken to ensure the return item(s) are packed well to avoid damage. For returned items over £50, it is advisable to use a trackable shipping service or purchase shipping insurance. We cannot provide a guarantee that we will receive your returned item.

Our standard returns policy for item(s) bought is 14 days and to qualify for a full refund the item must be:

•unopened

•in its original packaging

•in a resalable condition

•complete and as purchased

•returned to us within 14 days of delivery.

Refunds

Refunds will be processed within 14 days. Where exchange rates of currency are involved, the refund will be made in the currency used when you paid for the order. fmula+ does not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund.

Late or missing refunds

If you haven’t received a refund within 14 days of us notifying you about your refund being issued, please, check your bank account again and contact your bank or credit card company. If you’ve done all of this and you still have not received your refund, please contact us at hello@fmulaplus.com

Questions

Still have questions, please contact us at hello@fmulaplus.com

Contact - fmula+ - Checkout