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Our orders are shipped from our European warehouse and while we cannot guarantee delivery times, you should expect delivery in 4-39 working days after receipt of order depending on the transport you choose. If the item is in UK stock, it will be shipped within 1-3-5 business days. We endeavour to meet the following schedule:

Orders will be despatched next business day for in-stock merchandise and where payment verification is successful if the order is received Monday to Thursday. Orders placed Friday to Sunday be despatched by the end of the following business day. Deliveries are made Monday to Friday, excluding bank and public holidays. Delivery time is usually 3 - 4 days from despatch from UK warehouse.

We have super fast transport DHL premium, DHL extra for German goods. Polish goods are moving a little slower, we use DHL and Parcel Force, as well as Polish Post. Heavy and breakable goods travel by land, and some goods are refrigerated and frozen.

We need a little more time to create your amazing, personalised piece. Please allow an additional 3-14 working days processing time for orders containing custom timepieces designed using The Watch Bar and/or engraved or embossed items. Deliveries to outlying areas and the Scottish Islands may take a little longer.

All other goods from the EU travel for at least 2-3 weeks.

Eliveragroup.com will deliver to presents worldwide except for banned countries, and we deliver perfumery only on UK territory.

We will provide tracking information by email after your goods have been despatched. Please use this service to follow the progress of your delivery. If you need assistance, please contact the Online Store Team.

Current delivery charges will be displayed at the checkout and included in your total order amount.

Contact - ELIVERA Buy online, Reviews Est. 1988 London, UK - Checkout

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at alfagroup@gmail.com.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at alfagroup@gmail.com or info@eliveragroup.com and send your item to: ®ELIVERAGroup 71-75 Shelton Street, Covent Garden, Greater London, London, UK, WC2H 9JQ United Kingdom©

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping To return your product, you should mail your product to: ®ELIVERAGroup 71-75 Shelton Street, Covent Garden, Greater London, London, UK, WC2H 9JQ United Kingdom©

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - ELIVERA Buy online, Reviews Est. 1988 London, UK - Checkout