Callixe™ Neck Pain Patch

At CALLIXE, we are committed to providing you with a seamless and reliable shopping experience. Please read our shipping policy carefully to understand our processing times, shipping options, and any associated fees.

Order Modifications

For any desired changes to your order, please notify us promptly. We'll strive to accommodate your request; however, due to high order volumes, honoring modifications before dispatch may not always be feasible. Please be aware that order modifications can only be processed within 1 hour of your order being placed, as we work diligently to swiftly dispatch your package.

We encourage you to thoroughly review your order before submitting it to ensure accuracy in all details. If you discover any errors or require adjustments, kindly contact us at your earliest convenience. We'll make every effort to assist you in incorporating the necessary changes before dispatch.

Please note that once your order has been shipped, we are unable to make any further modifications or alterations. We apologize for any inconvenience this may cause.

Domestic Shipping:

Updated: 02/20/2025

Returns & refunds

We have a 90-day money-back policy, which means you have 90 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that return shipping fees and arrangements will be the responsibility of the customer.

If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items returned to an intermediary shipping facility are not eligible for a refund, only items sent back to our provided return address.

We are not responsible for errors made at checkout, whether that might be you selecting the incorrect product/size or providing incorrect address details resulting in a failed delivery.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please note it can take some time for your bank or credit card company to process your refund. All shipping costs associated with the products are non-refundable.